Advice on how to set up a multi-national European home based telesales network
I would greatly appreciate any advice anyone can give me on how to set up a multi-national home based telesales operation in Europe. Also, if someone here really knows how to do this and has the time we might also discuss a consulting project to help us get this set up.
Quick summary of the situation:
1. I have a contract with a Chinese company that needs to quickly contact a large number of European companies and identify those that are willing to enter serious discussions about entering into a business arrangement with them.
2. We have several thousand leads with phone numbers and can easily acquire more. Key requirement now is to qualify them.
3. Leads are in major European economies - UK, France, Italy, Germany, Spain, Switzerland, a few in Portugal, etc. so we need to operate in at least five to six languages.
4. Although we have some infrastructure in Europe we do not have offices in all of these countries.
We have already determined the following:
1. We want to contact leads via telesales.
2. We need native or close to native speakers for each language. (And, yes, we will spend the money to have scripts, e-mails, etc. translated to each language.)
3. We need about 7 - 10 telesales people - 2 - 3 for countries like France, Italy, Germany, probably 1 for Spain, maybe 2 for UK, a part timer for Portugal.
4. As far as we can tell, telesales staff will need to work from home - there is no company that will rent us a turnkey setup across so many languages with so few telesales staff. (If we're wrong on that please tell us!)
Based on this, my current understanding is that I need some kind of cloud based telesales system that includes a dialer that can dial European countries at reasonable cost integrated with a CRM system that is able to track our entire business process and monitor calling and lead qualification so we can pay our telesales staff based on both time and qualifications.
I would also like to get advice on the telesales compensation plan, methods of recruiting telesales staff in Europe (oDesk and eLance? Craig's List? Something else?), and designing our scripts, e-mails, and sales process.
Thanks
Mike
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lollobrigida -
Thanks - 1 reply
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mfriedman14 -
Thanks
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Chris Gylseth -
Thanks
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