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You have 2 hours to meet my demands

by joe golfer
2 replies
What would you do if you had to negotiate with a criminal holding hostages at gunpoint? What would you say to establish rapport and get them to listen to you? Mark Goulston used to reach FBI agents exactly that. You can use these same communication skills to increase employee productivity and customer engagement.

FBI negotiation trainer on how to get people to do what you want - Business Insider

For example, you can use your hostage negotiation skills like this: "Hey, Mr. Customer, when are you going quit holding my invoice HOSTAGE and FREE UP SOME MONEY to pay me???!!!!"

OK, maybe that's not a good example. Better read the article.
#demands #hours #meet
  • Profile picture of the author Claude Whitacre
    Originally Posted by joe golfer View Post

    What would you do if you had to negotiate with a criminal holding hostages at gunpoint? What would you say to establish rapport and get them to listen to you? Mark Goulston used to reach FBI agents exactly that. You can use these same communication skills to increase employee productivity and customer engagement.

    FBI negotiation trainer on how to get people to do what you want - Business Insider

    For example, you can use your hostage negotiation skills like this: "Hey, Mr. Customer, when are you going quit holding my invoice HOSTAGE and FREE UP SOME MONEY to pay me???!!!!"

    OK, maybe that's not a good example. Better read the article.
    Read it. Also excellent in selling, and avoiding triggering objections. Thanks for the post.
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    • Profile picture of the author savidge4
      Originally Posted by Claude Whitacre View Post

      Read it. Also excellent in selling, and avoiding triggering objections. Thanks for the post.
      I feel like I am being forced to read it now.. All you coppers are the same.. you are trying to trick me! Oh wait... your not a cop you eat chicken not donuts!

      Ah... adverbs... I love adverbs... by web design philosophy is built on the pillars of adverbs Who What Where When Why and How.

      I also pay attention to "helping verbs" there are only 23 in the American English Language. is am are was were do does did had has may might can could shall should will would must be been being and having. ( My 6 yr old has that memorized already! lol ) Between the adverb and helping verb indicators there are usually more flags being thrown around than at a veterans day parade!
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      Success is an ACT not an idea
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