Just maybee..you are losing money by building out funnels

16 replies
My friend did.

He'd invested heavily in email marketing.

If they made one move,
then the responder was taken down a new path

The tools that go with it, like Infusionsoft

Product creation

Books on Amazon

Product launches

Social media play

The learning of each of those
new processes.

What for...in the name of getting new clients.

Then one change happened.

He stopped going after new clients and built a deeper
relationship with his existing top half a dozen clients.

They already loved, appreciated and had the attitude of
"just do it and I'll pay the bill".

Result, in August his revenue from those existing clients
was more than all of last year hunting down and nurturing new clients.

Take whatever lesson you want from his story.

Best,
Doctor E. Vile
#building #funnels #losing #maybeeyou #money
  • Profile picture of the author Gladiator
    Yes, Good post Dr. It is about developing your relationship with your list and not going for the huge list that is non responsive!

    I'm building my list but I'm doing using a funnel with SMS text messaging and it's looking great.

    P.S. If I'm not mistaking you posted a business eBook that sold on Amazon also reviewed by (Perry Marshal) I can't remember the name of that eBook? Hope it makes sense. Doe anybody know the tittle?
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    • Profile picture of the author ewenmack
      Originally Posted by Gladiator View Post


      P.S. If I'm not mistaking you posted a business eBook that sold on Amazon also reviewed by (Perry Marshal) I can't remember the name of that eBook? Hope it makes sense. Doe anybody know the tittle?
      Not me.

      Nor that famous.

      Best,
      Doctor E. Vile
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  • Profile picture of the author Gladiator
    OK, LOL I just meant that I thought- That weeks ago you had posted the name and tittle of that business eBook that is sold on Amazon. Sorry I don't mean to change your threads intend. Thank You! :-)
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    • Profile picture of the author savidge4
      Catch 22 here... no funnel, no list of top paying clients... Ditch the funnel and focus on just a few... sure you make more, but you are then placing your eggs in a basket. In a year or so when they lose a client or so.. then what? Taking a 1/6 or 1/3 or a drastic 1/2 loss is a big deal.


      I would say that "Settling" for comfortable, and not looking at least to ensure some amount for growth is just short of financial gross negligence.
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      • Profile picture of the author marciayudkin
        Ditch the funnel and focus on just a few... sure you make more, but you are then placing your eggs in a basket. In a year or so when they lose a client or so.. then what? Taking a 1/6 or 1/3 or a drastic 1/2 loss is a big deal.
        I can't count the number of times I have been hired, as a marketing consultant, by people who had several great clients, lost them and then had to start marketing from scratch with no list.

        Ewen's example is a very dangerous one to take as a model. Ditch the marketing funnel and you could end up with nothing, sooner than you would imagine. I have seen many smart, capable people wind up in that predicament.

        Marcia Yudkin
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        Check out Marcia Yudkin's No-Hype Marketing Academy for courses on copywriting, publicity, infomarketing, marketing plans, naming, and branding - not to mention the popular "Marketing for Introverts" course.
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        • Profile picture of the author The Pines
          Am I the only one who's sick and tired of hearing about 'funnels'???


          Just on this very forum there's a guy who claims to be making $17,797 a day, every day. And he'll sell me those secrets for a pittance. And he'll even enter me into a prize draw to win $25,000.


          What a nice guy.


          Don't mention the fact that this internet marketing genius actually uses a boiler room to make sales. That's right, using tactics invented in the 1950's to sell modern technology.


          Take the PARETO principle to its logical conclusion.


          80% of your sales comes from your existing customer base.


          80% of your customer service time should be spent on keeping your customers delighted. Only then should you consider spending the other 20% on 'funnels'.


          And make sure you have overwhelming reasons for those in the funnel to eventually become customers.


          Customers don't stop spending - they just stop spending WITH YOU. And they usually have a damn good reason.


          I wonder what the next craze will be when another internet marketing genius needs to sell us some secrets?
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  • Profile picture of the author Oziboomer
    Oh Ewen...you thrive on controversy.

    I must admit some of my best clients have come through no funnel although they recognised that I might of perhaps been doing something that they thought was what they wanted.

    Recently I was fortunate enough to spend some quality time with one of the sales managers for Clickbank and during our conversation we talked about the direction CB was taking in relation to physical products.

    One of the reasons that CB was pursuing physical products was to capture some of the revenue from clients who had built out their businesses particularly in the health and fitness niches and were looking for more revenue.

    These businesses already had huge client bases and were supplying their clients with supplements amongst other physical products that CB couldn't capitalise on.

    CB recognises that people build out funnels.

    Now...the economics and logistics of building out a funnel for every business....well...

    ...what's a funnel?

    My offline business services clients who require physical products either through an offline store location or an online ecommerce website.

    For my offline business...do I have a funnel?

    If you consider I have a loyalty system and referral system and will usually get patronised by the same client over a number of years....

    ....then yes that is a funnel.

    Online I have training programs that are automated and have some follow-up systems to help prospects and clients ascend to greater engagement.

    Usually the best online training clients want the whole enchilada right off the bat however.

    It is somewhat harder to get a client to ascend later on down the track...

    ....but without the funnel type setup in place would I get the "best client" up front?

    It is food for thought and I'm sure different businesses approach the funnel design in different ways.

    For example....I have a youtube channel with over 7k subscribers in what I thought was a relatively small niche...

    ...they continuously engage and want more content...

    ...should I deny them access to a funnel?
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  • Profile picture of the author Jonwebb
    Obviously we need some type of markering, but i think not focusing on your existing clients and past clients is a sure fire way go home with empty pockets.
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    • Profile picture of the author savidge4
      The output of a funnel is only as good as what the marketer puts into it. It obviously sounds easy enough, it just not so easy in practice.

      I know there is a lot of complaining about funnels, but the reality is we use them everyday regardless if its online or offline. Going from Prospect to Lead to Client, is simply a funnel. how that process looks is the only thing that changes.

      Online funnels can get down right complicated if you look at http://www.warriorforum.com/conversi...look-like.html you get a real good idea at the work involved in just getting the front side of a funnel to a level of working, and this doesn't even include any of the back end communication that I think many of us would consider part of the funnel as well.

      Fine tuned funnels are freakin machines.. you put stuff in, and get clients on the other side. Its the "Stuff" that you put in, that for the most part determines the results. If you put crap in the front end, you will end up with little or nothing, and what you do get wont be worth much in the end. REALLY work on the targeting for the "Stuff" that goes in.. and you get gold out the back end.

      I currently make a living fine tuning funnels. E-commerce sites in particular. A visitor lands on a page of interest,they get information about the product, they place the product in a shopping cart, and then they follow through with a payment process. Websites if design correctly ARE funnels.

      It amazes me at this point how many business' stop the "Funnel" after a sale is made. Where Ewens comments DO make sense is working with past or current clients / customers. If they have bought from you before, they are more likely to buy again.
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  • Profile picture of the author Talltom1
    Hi everybody,

    Turns out I'm the guy that Dr. E is referring to in his original post. Everything he's said is factually correct, but he left out a lot of contexual information that would help people gain a better understanding of what I'm doing.

    First of all, I've been in the marketing business for many years, decades even. Over the years some of the things I've observed, as they say, is that the more things change, the more they stay the same. For example, 15 years ago, email marketing, Facebook, SEO, social media were unheard of. Now these tools and things like Twitter and SMS are used to communicate our marketing messages to a highly targeted (sophisticated even) audience.

    But I'm here to tell you, and I don't have the stats for this, what nearly everyone on the WF seems to either have forgotten, or never learned, is that people buy from people, not computer screens. Yes I know all about Amazon and yes it works for them; you ain't Amazon.

    I mentioned I've been around awhile, and I've earned the right to be a 'senior' marketer, which simply means that I'm not ready to retire, I'm having too much fun. I figure as long as I have my smartphone, laptop, and an internet connection, my office is open for business where ever I am.

    But here's where I started doing some serious thinking and strategizing back in January 2015 about my business future. I love marketing, I love helping retail business owners, lawyers, business professionals solve their marketing challenges and obstacles. But here's the problem I was having. I was on the treadmill, constantly pounding the pavement to develop and groom my next prospects for potential projects. I'd twist an arm, cut my price, do whatever it took to get an assignment to work on. And then after investing twice the hours I'd quoted to do a good job, the client wasn't quite satisfied; you know the drill. Then you had to invest countless hours chasing your money. Sigh. Frankly it was getting to be a serious drag.

    And then it occurred to me...one of the things I've brought up repeatedly with my business consulting clients over the years, is that it requires 7 times more energy and resources (i.e. money) to recruit a new customer or a client, as it does to separate an existing client from still more of their money by offering even more of your products and services. Existing customers and clients are the easiest people to sell to, especially if you've done good work in the past. And better yet, contacting them isn't a 'cold call'.

    So I scanned through my own client list and realized I had roughly 10-15 clients or internal business projects I was working on that were consistently sending me projects or assignments to work on. I called the CEO or business owner for each of those clients and set up a quiet lunch meeting to discuss plans, goals, business opportunities for 2015. And of course the discussion invariably came around to my experience in solving some of the marketing issues they were dealing with. Simultaneously I just shut down all of my outbound focused marketing work. Cold turkey.

    So, 8 months into 2015 my personal sales results have gone through the roof. As I write this, I have 22 active marketing projects underway at the moment, the smallest one is $990. I told Ewen in a phone conversation recently that during the past month of August I INVOICED more than double what I did for ALL 12 months of 2014. This core group of clients trust me that the work product they'll get always exceeds their expectations, and they won't get gouged for it. What's really interesting is that I have one client (a law firm) that's given me a company credit card so I can charge invoices and travel related expenses as soon as my team and I complete projects. Cool huh?

    And that's all well and good, but you want to know the best part? I'm not wasting 40% my day trying to impress some unknown low quality inexperienced business manager prospect that I'm the bees knees in marketing. I'm not spending my day justifying to a new prospect why I want to do this specific task, what the outcome is going to be, and 'How much is this gonna cost again?' And more importantly, I know that the clients I'm working with, will pay me within a day or two of getting my invoice. Guess how much time I've spent this year trying to get paid? Earlier this year, one of those 10-15 clients gave me a bit of trouble paying me on time as agreed, and I responded by inviting them to solve their marketing problems elsewhere.

    I don't want to come across as arrogant, because I've really been exceptionally blessed this year. But over time I've drawn a pretty tight line between an inexperienced business owner who wants a free education at my expense, and a business client who recognizes the ultimate value of what I provide them. And obviously it's been successful, because they keep sending me more and more money.

    Hope this clarifies Ewen's original post.

    Talltom
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    • Profile picture of the author Ron Lafuddy
      Tom,

      The way you explained everything makes sense. I'm glad it all worked out
      for you. Thanks for sharing.

      Without giving away any secrets, would you mind going into a little detail
      about what you are offering your clients, in the way of marketing help?

      What things do you look for when sizing up whether a prospect might be a
      good candidate for your services?

      Thanks

      Ron
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    • Profile picture of the author savidge4
      First of all Tom, Congratulations on the success. I understand the "Choice" to drop out of the rat race. I will come clean and say that in one aspect of my business ( Large Format Printing ) I have ONE client that represents 40%+ of that business year in and year out. Been doing business with them for 7 years in my current location and another distributor ( Same Parent Company ) in my previous location for 6 years before that.

      IF Large Format Printing was my only source of revenue... There is simply not a chance in the world that I would lay 40% of Gross into one client. Regardless of past history, all it takes is one shift in management and fulfillment could possibly fall elsewhere. I have in those years actually lost the account a few times... and each time it does come back to me pretty quickly. ( but that's for another conversation )

      In my CRO business I have 3 month contracts. I bring the clients in 1/3 of total each month. So as an example I bring in 10 the first month, then 10 the next ( 20 overall clients ) and then another 10 the 3rd month ( 30 overall ). As I start the fourth month I am then bringing in a new batch of 10 to replace the 10 that are now completed.

      This method was what I chose as a system to get out of the continual chase. If I lose a client, or fall short in my monthly onboarding I am only taking a 1/30th hit... minimizing loss overall.

      In your response the lines:

      Originally Posted by Talltom1 View Post

      But I'm here to tell you, and I don't have the stats for this, what nearly everyone on the WF seems to either have forgotten, or never learned, is that people buy from people, not computer screens.
      induced one of those SCREECH <rewind> and read again please moments. I hate to say this but, this is a classic GENERATIONAL statement. ( BabyBoomer ) IF this is literally your way of thinking.. then I can see why there is struggle in your personal / companies marketing.

      One of the elements that many fail on in online marketing in particular ( and this does hold true with offline marketing as well ) is the development of Seller and Buyer Persona's.

      A seller persona is exactly what it is you are speaking about. Someone being drawn to the words of a person. What gets interesting here is HOW this is playing out. Its NOT necessarily a person... but this concept can be developed from the aspect of a Brand. Go look at say Pepsi's social media accounts and you will notice that its not "Steve" from Pepsi saying this and that and sharing this and that IT's "Pepsi" saying and sharing those things.

      As we as Marketers start to focus more and more on the 18 to 35 year old demographic we call "Millennials" we quickly realize the rules of engagement have changed. Its no longer about a "Quiet Lunch" as it is hooking up online for some P2P play of Destiny to discuss business. ( And yes kids, I have done a deal this way... I actually had one of the young guns in the office playing while I talked! LOL )

      Switching over to buyer persona.. in the last post in this thread: http://www.warriorforum.com/offline-...our-sales.html I get into some of the detail of the work and expense I goto to develop this. In my most recent experience with this ( as discussed in that post ) HOW I start a project has forever changed. Working out the buyer persona so that I can then develop an accurate and consistent sellers persona is essential in todays world.

      And with all of that... As I see it... People are making decisions AND buying from computer screens with the assistance of a marketers seller persona... but not necessarily a "person".

      I do wish all the best for you and your endeavors. I trust that you are seeing this as not a bashing, but another marketers take on the same reality.
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  • Profile picture of the author Talltom1
    Hi Savidge, and Ron,

    Appreciate your insights to my post.There's a lot of wisdom there.

    I wanted to directly respond to a point that Savidge was making here about my strategy of building personal relationships with people to capture more business. There's probably a dozen reasons I can quickly give you for the success of that strategy versus merely skimming the surface of the pond by capturing orders online.

    You implied that it was a generational thing on my part that I gravitated toward that methodology, and you'd be entirely wrong.

    I agree that working via the online social media route would make sense...if I were in fact targeting the 18-35 yo market you identified. But none of the people I'm working with fall into that demographic.

    Secondly, I'll tell you point blank that the reason I've enjoyed the success I've had recently is because I have cultivated a working relationship with key clients that enables me to show them what marketing services they need to buy, versus them buying online whatever products and services they THINK they need to have.

    talltom
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    • Profile picture of the author ewenmack
      For those that have one off sales and a short customer/client
      life cycle, then it becomes more essential to have a consistent funnel/
      marketing happening.

      Also with a product/service which you would expect would have a long
      life cycle, like auto responders, but have low retention, then again
      you are forced into a ongoing marketing spend to stay at the same revenue.

      In my lawnmowing businesses I owned, once I reached capacity,
      I wouldn't advertise because I had the highest client retention in the
      industry. You would still need to replace some lost ones through death and moving out of area.

      However I chose to continually advertise because I would build and sell those businesses
      because I made more money than on the lawnmowing revenue.

      In my current business which supplies paper for point of sales machines,
      is also a repeat consumable business where the key metric is retention.

      It was built up over years from grunt work calling on businesses either in person or by phone.
      The nature of this business dictates this, so no inbound marketing.

      Best,
      Doctor E. Vile
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      • Profile picture of the author Oziboomer
        Originally Posted by ewenmack View Post

        In my current business which supplies paper for point of sales machines, is also a repeat consumable business where the key metric is retention.

        It was built up over years from grunt work calling on businesses either in person or by phone.
        The nature of this business dictates this, so no inbound marketing.

        Best,
        Doctor E. Vile
        In one of my businesses that primarily deals in B2B when I started I used far more inbound marketing and I'm glad I did.

        Not just to get business but to help identify who my really best clients were.

        I had done quite a bit of market research and already had some existing clients from my other business who I thought would make ideal clients of the new venture.

        What happened with the marketing was it uncovered a whole lots of business that I don't think anyone in the area I was targeting had realised were distinct groups with repeated buying patterns.

        Now that my business has ended up on internal databases as "preferred supplier" of said product to a variety of large businesses the inbound efforts are not essential although I still invest in them.

        The key was understanding what the clients were asking and getting to the "reason why" they were asking certain questions...

        ...things like...

        Is your product "food safe" ? ....opened up a whole area of supplying into the hospitality industry.

        Is your product "biodegradable" ? ....opened up a whole supply line into businesses trying to meet their environmental targets and the simple task of swapping them from product A to product B.

        By becoming responsive to the requests and digging deeper with the clients you have does cause exponential growth as they already trust you and will either refer you to different departments or even across industries that the parent company owns.

        An example to explain how that happens is I supplied a large mining company but that main company has several interests that are not mining. They have a supermarket chain, hardware, construction businesses, pharmaceutical and so on.

        It then just became easy to find how my product fitted in with their other operations and ask what characteristics they valued in the product they were currently using.

        Then I just made proposals based on how the characteristics of my product not only met but improved their desired results.
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        • Profile picture of the author SueLec
          Thanks Tom for the deeper explanation.


          Another suggestion that we use and have found to be very successful is to ask the CEO, or whoever you're buying lunch, if they will give you the name and contact information of another company who will benefit from your product/service.


          It takes less than half the time to close referral business compared to a qualified lead from the website or a show floor.
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