I am planning to re-enter the IM space as a telemarketer. Not entirely sure for which product yet but I lean toward web design, because it is a semi-hard skill and so it's easier to check credentials at my level.
My primary goal in re-entering the IM space is to get better at sales and to fund uni studies in pure and applied math. In the long run,the less time I spend on fullfillment and customer service the better.
My Q to you is:
-What is your process for vetting outsourcers?
-How do you test for communication and customer service skills?
-How do you do to mitigate the risk of picking a bad provider?
-What would be the cost of bringing in a project manager to oversee customer service and fullfillment?
-In general, if I try to outsource locally, within my uni itself, how reliable does that kind of outsourcers tend to be? And where would be the best place to find them? Alumni organizations? Tech clubs? Student newspapers? Kijiji?
The steps I thought about for risk mitigation:
-Payment by milestone.
-Insistence upon a minimum level of documentation of the design process so that others may pick up the ball if things go awry.
-Very strict qualification which includes questions to evaluate the character of a prospect during the sales process to avoid PITA clients.
-Start with smaller projects and go up.
Thoughts? Anything else I can do?