How many calls did you make today?

10 years ago

Originally Posted by Bear Trader

I have been going through some old threads and I had to double check a few posts where some posters said they made 400 calls a day. Okay seriously??

Anyway this thread is to track how many calls people make a day/week/month -

Today I made 9 calls - that's 63 short of my target for the day.

How many calls did you make today?

Why are you posting here if you haven't accomplished your daily goal?
Get a timezone map and get back to work.

If your goal is 100 .... and you only made 9,
then you're seriously slacking or not very committed to the plan.

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John Durham

10 years ago

100 calls should take an hour and a half. MAX. Or less. Unless you are making a sale on one of them. 400 calls is a half day, to a full-timer.

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millersir

10 years ago

I'm in the Eastern Standard Timezone and just finished up my 125 dials for the day. I had two appointments held today that each took about an hour out of my day. So I worked a total of 8 hours today, 6 of which were on the horn. Of the 125 dials, 27 were a follow up or otherwise "warm" calls (these are typically longer in duration). So I hit 98 "cold calls" today, which generated 2 appointments and 4 other "prospects." My daily activity goal is to set up 2 face to face meetings per day which is typically accomplished in 20 conversations, derived from 100 "cold calls"

I can't imagine pumping out 400+ calls in a day... Worth noting is that I don't use any dialing software. I'm on an iPhone 6 hand dialing each number as I move down my excel spreadsheet.

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savidge4

9 years ago

Originally Posted by millersir

I can't imagine pumping out 400+ calls in a day... Worth noting is that I don't use any dialing software. I'm on an iPhone 6 hand dialing each number as I move down my excel spreadsheet.

Worth noting... you can put Excel on your phone ( https://itunes.apple.com/us/app/micr...586683407?mt=8 ) and then press dial your entries.

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quadagon

10 years ago

Originally Posted by Bear Trader

I have been going through some old threads and I had to double check a few posts where some posters said they made 400 calls a day. Okay seriously??

Anyway this thread is to track how many calls people make a day/week/month -

Today I made 9 calls - that's 63 short of my target for the day.

How many calls did you make today?

I personally am not majorly concerned about the numberr of dials a person makes but the number of outcomes they collect.

I've staff that run the gambit from tortoise to hare on the dialler.

It's a tough balancing act. On one hand I don't want staff burning through data and having a 'will you **** me' approach to selling. There is no skill involved in these guys just playing the numbers. I want them to get into some conversations as conversations drive conversions.

On the flip side having a great conversion rate means nothing if you've only spoke with 4 people. This obviously needs upscaling.

For both groups I see a training need.

When I was on the phone I knew what kind of day I had by my amount of dials. If it was in the 200-300 range I was happy. I knew I had conversations, qualified, presented and closed a good amount of calls. Over 300 I wondered of I wasn't getting into calls and what could I do to improve. Under 200 and I'd either had a good selling day or been a lazy sod.

I think everyone finds there sweat spot where they know if I dial this amount of leads I will get x amount of outcomes and that's what matters. Outcomes.

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Kherk Roldan

10 years ago

Originally Posted by Bear Trader

Today I made 9 calls - that's 63 short of my target for the day.

How many calls did you make today?

I made 5-10 call's a day. I really can't afford to call US numbers here in Philippines.

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Michael Nguyen 10 years ago

Originally Posted by Kherk Roldan

I made 5-10 call's a day. I really can't afford to call US numbers here in Philippines.

If you use voip, Im sure you can do something for like $20pm ?
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- Kherk Roldan 10 years ago
  
  Originally Posted by Michael Nguyen
  
  If you use voip, Im sure you can do something for like $20pm ?
  
  Let me try it.
  
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BillyParadise 9 years ago

Originally Posted by Kherk Roldan

I made 5-10 call's a day. I really can't afford to call US numbers here in Philippines.

Funny, we call thousands of US numbers daily, from the Philippines. VOIP is affordable, diba?
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millersir

10 years ago

What constitutes a dial for you guys? I don't count a call as a dial unless I get a person OR a voicemail at the company I intended to call. So disconnected numbers, invalid numbers, and fax machines don't get marked as a dial.

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jimbo13

10 years ago

Originally Posted by Bear Trader

Today I made 9 calls - that's 63 short of my target for the day.

I think you will require a few batches of 72 the way things are going.

Que pensez-vous?

Dan

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Bear Trader

9 years ago

Originally Posted by jimbo13

I think you will require a few batches of 72 the way things are going.

Que pensez-vous?

Dan

Damn right!

You know why I made this thread? To expose myself as a lazy guy who makes up ever excuse under the sun NOT to make calls.

Why is it that I can make calls like a robot nonstop working for a company and getting mediocre pay while I cant for myself and create an opportunity to change my life?

So there you go - failed again this week - only made 2 calls today and said I will be ready Monday when I am mentally prepared.

This is not a boast but I have a niche business that can make me $5k a day and I am right now broke sleeping on a friends couch.

Thanks
2 replies

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quadagon

9 years ago

Originally Posted by Bear Trader

Damn right!

You know why I made this thread? To expose myself as a lazy guy who makes up ever excuse under the sun NOT to make calls.

Why is it that I can make calls like a robot nonstop working for a company and getting mediocre pay while I cant for myself and create an opportunity to change my life

So there you go - failed again this week - only made 2 calls today and said I will be ready Monday when I am mentally prepared.

This is not a boast but I have a niche business that can make me $5k a day and I am right now broke sleeping on a friends couch.

You failed today but tomorrow is a new day. 72 calls tomorrow is only 9 calls an hour.

If you are struggling with that why not start smaller 6 calls an hour an build up. That's one every ten minutes. It'll take longer to get your call flow sorted but you'll get small victories.

That's the positive approach you may not want to read the next bit.

Maybe you should get a job. You honestly sound like an employee and not an entrepreneur.

Thanks

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qu4rk

9 years ago

Originally Posted by Bear Trader

Why is it that I can make calls like a robot nonstop working for a company and getting mediocre pay while I cant for myself and create an opportunity to change my life?

This is an inner self issue. Deep down you don't feel like you deserve the opportunity to change your life. You are simply going through the motions, without the proper inner desire. There are plenty of ways to do this, but picking a goal of what you want & then visualizing it frequently is a good step in the right direction.

Pick a goal that you want, not what other people think you should want. Then, visualize yourself getting it (taste it, touch it, feel it). Then, decide (cut off all other possibilities) that you will get the thing you see. Then, no matter what don't do anything besides going towards that vision (stop sports, texting, socializing, drinking, drugs, video games, social media, etc). Then, after about a month you just do it automatically (21 days to form a habit).

The hardest part of being an entrepreneur is not coming up with a good business, it's battling against all of your insecurities that rob you of your inspiration/motivation.

However, as many on here will tell you from their experience, you can become anything you decide you want to be. Just stubbornly put your mind to it over a sustained period & it becomes easy.

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John Durham

10 years ago

@Millrsir

If a guy works at home and makes his own money then a few sales per week is okay (even just one... or in some cases ; a couple per month) .... The reason call center telemarketers make so many calls is because they are expected to make multiple sales EVERY-DAY... they are flying through the numbers.

My point is that it isnt hard to make 100-200 dials per day by comparison, and at that rate you should be looking at a couple of sales per week.

Ps. To me a "dial" constitutes a dial. I count pitches. I know if I call 100 numbers I am going to get 5-10 pitches.

That can be accomplished from set up to finish within just an hour or two. What other form of marketing can have you pitching actual prospects that fast?

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DrForum

9 years ago

Originally Posted by Bear Trader

I have been going through some old threads and I had to double check a few posts where some posters said they made 400 calls a day. Okay seriously??

Anyway this thread is to track how many calls people make a day/week/month -

Today I made 9 calls - that's 63 short of my target for the day.

How many calls did you make today?

It is midday over here and I have made a total of 20 calls today. This is the least number of call I make in a day. I am a marketer who has clients here and there so I keep calling just to confirm that everything is going on as planned and agreed. I make an average of 50 calls a day. It was a bit hectic at the start but I guess am now used to. Just wondering the person who makes 400 calls a day. How busy is your day or you work at a customer care hub?

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Erick Griffin

9 years ago

I made 3 today. But I was kind of busy.

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mikiway93

9 years ago

I made 3-6 call's a day

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FreedomBlogger

9 years ago

Are you talking about making phone calls to get people into your network marketing opportunity, or something like that?

I made ZERO phone calls today. And zero phone calls ever! lol

And I do have teams in network marketing. I just build them all through blogging and social media.

I dont think calling leads is for everyone. It is definitely not for me. But I know it is a good way and maybe faster way to get people to work with you.

Some people are good at it, and dont mind it, and some people are not good at it and hate it (like me).

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Clautusoar

9 years ago

Originally Posted by FreedomBlogger

Are you talking about making phone calls to get people into your network marketing opportunity, or something like that?

I made ZERO phone calls today. And zero phone calls ever! lol

And I do have teams in network marketing. I just build them all through blogging and social media.

I dont think calling leads is for everyone. It is definitely not for me. But I know it is a good way and maybe faster way to get people to work with you.

Some people are good at it, and dont mind it, and some people are not good at it and hate it (like me).

Your telling yourself an exuse to pick up the phone.

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FreedomBlogger 9 years ago

Originally Posted by Clautusoar

Your telling yourself an exuse to pick up the phone.

I am telling myself an excuse to Leverage the Power of the Internet, Blogging and Automated Systems - so I don't have to pick up the phone, and get way more results than someone who is picking up the phone!

Put down the phone, and pick up the paycheck!
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Yvon Boulianne

9 years ago

That's a choice, once you know how it work it's easy to get lots of clients.

I like phone, i call my prospects and it's fun to meet someone (i'm very social)
Going in your niche and knowing what you do will changes everything.

Anyhow clients are everywhere and there's an infinite amount of possibilites..

I'm definitively pushing to be a coach/motivator lol

Own the day !!!

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extrememan

9 years ago

I can't believe people still do cold calling. This is 2015 and soon 2016. There is a far more effective way to makes sales today.

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3 replies

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Ron Lafuddy 9 years ago

Originally Posted by extrememan

I can't believe people still do cold calling. This is 2015 and soon 2016. There is a far more effective way to makes sales today.

I'm gonna go out on a limb here and make a prediction.

In the near future and beyond...people will still talk to each other to do business
and make deals. It's called "conversation".

Nothing in the world of sales is more effective than conversation.

And guys like you, will still be saying it's not effective.

Wanna bet?
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chamberlain 9 years ago

Originally Posted by extrememan

I can't believe people still do cold calling. This is 2015 and soon 2016. There is a far more effective way to makes sales today.

I would have to disagree too. You can run all the online ads you want, send mailers and emails as well, absolutely nothing can be more effective than a phone conversation except for face to face. Can't beat the cost either.
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DWolfe 9 years ago

Originally Posted by extrememan

I can't believe people still do cold calling. This is 2015 and soon 2016. There is a far more effective way to makes sales today.

Well why not explain to the OP and others here how you do it then ? Just throwing the above out does not help the OP.
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Jeremiah Walsh

9 years ago

Honestly, I make 50 calls in the morning. However, these are well researched and targeted calls. Instead of making the call counts I prefer to make the calls count... if you get what I mean by it.

If you try to spray and pray with your cold calling you will burn out.

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longrobnc

9 years ago

Making calls is all about your mind set. I have 2 inside sales guys that made less than 100 calls each this week with a quota of +100 a day. Not one sale from a lead cultivated this week between them. They are nothing but excuses. At the same time, the lady that answers the phone makes outgoing sales calls during slow times. She turned in 2 sales and 118 outbound calls yesterday alone. She has been over 100 calls everyday this week and has no outbound quota. She just makes the calls because she's chasing extra cash. Looks like I just need to hire a new receptionist and fire my sales guys.

I will say one thing for these sales guys. Their offices sure are clean and organized.

They love busy work.

Thanks
4 replies

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Ron Lafuddy

9 years ago

Originally Posted by longrobnc

Making calls is all about your mind set. I have 2 inside sales guys that made less than 100 calls each this week with a quota of +100 a day. Not one sale from a lead cultivated this week between them. They are nothing but excuses. At the same time, the lady that answers the phone makes outgoing sales calls during slow times. She turned in 2 sales and 118 outbound calls yesterday alone. She has been over 100 calls everyday this week and has no outbound quota. She just makes the calls because she's chasing extra cash. Looks like I just need to hire a new receptionist and fire my sales guys.

I will say one thing for these sales guys. Their offices sure are clean and organized.

They love busy work.

My friend, you know you have a real problem when the receptionist
outsells your salespeople.

Those guys are not only NOT making sales, they are costing you money
time and energy to have them around.

If you need perspective, they are stealing from you, from your company
and from your other employees who ARE doing the job and supporting your
business.

Motivation is something you cannot give them.

But there is something you can instill them with on their way out the door...

...your boot heel!

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Claude Whitacre

9 years ago

Originally Posted by longrobnc

Making calls is all about your mind set. I have 2 inside sales guys that made less than 100 calls each this week with a quota of +100 a day. Not one sale from a lead cultivated this week between them. They are nothing but excuses. At the same time, the lady that answers the phone makes outgoing sales calls during slow times. She turned in 2 sales and 118 outbound calls yesterday alone. She has been over 100 calls everyday this week and has no outbound quota. She just makes the calls because she's chasing extra cash. Looks like I just need to hire a new receptionist and fire my sales guys.

I will say one thing for these sales guys. Their offices sure are clean and organized.

They love busy work.

I wish you wouldn't tell us about employees that are stealing you blind.

I don't blame them. You've proven to them that they can get away with it.

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longrobnc 9 years ago

Originally Posted by Claude Whitacre

I wish you wouldn't tell us about employees that are stealing you blind.

I don't blame them. You've proven to them that they can get away with it.

Claude,

These people do what I demand of them and nothing more. I post comments like this because everyone here helps me to find perspective. Yes, I had the same issue earlier this year. I took the motivation from the post to hold her feet to the fire. She did better for a short while and then went back to doing nothing. I showed her the door.

About the time I let her go, I purchased a competitor and our business jumped up another 40%. I made the mistake of not refilling the position immediately. Things got so busy that we couldn't even fill all of the orders that were coming in quickly enough.

I recently moved someone with a low closing percentage from running appointments to making these calls. I brought in another guy to attack another niche. Same result as before, low call count and low production because the guaranteed salary is too high.

I'm just seeing that I need to learn how to handle these folks or find someone to do it. There's just so much going on with about 25 people working here (plus subs for my big projects) that I really need a system or just abandon making these calls.
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- TCFKen 9 years ago
  
  Randomly dialing is definitely going to hold you back, especially in 2015.
  
  The phone is a marketing tool that should be used in conjunction with other marketing tools. That's it. Do not undermine the importance of it, I would say it's probably one of the best skills you can get good at to bring in fresh clients but it should be used to follow up on content that positions you strongly.
  
  We brought in 7 clients this past month, 2 of which were inbound leads and the other 5 we contacted and reach out to by phone at some point, but it was all used as part of a process.
  
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eccj

9 years ago

Originally Posted by longrobnc

Making calls is all about your mind set. I have 2 inside sales guys that made less than 100 calls each this week with a quota of +100 a day. Not one sale from a lead cultivated this week between them. They are nothing but excuses. At the same time, the lady that answers the phone makes outgoing sales calls during slow times. She turned in 2 sales and 118 outbound calls yesterday alone. She has been over 100 calls everyday this week and has no outbound quota. She just makes the calls because she's chasing extra cash. Looks like I just need to hire a new receptionist and fire my sales guys.

I will say one thing for these sales guys. Their offices sure are clean and organized.

They love busy work.

Man you got patience or something.

Wasn't there a thread around seven or eight months ago where you had a girl ripping you off but you felt bad because she was a single mom? Not trying to be mean but there seems to be a pattern.

That being said I have a client who makes a ton of money and he has 3-4 employees that do nothing BUT it gives him joy to keep them around. So if it makes you happy and you are thriving then it's whatever you want.

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Claude Whitacre

9 years ago

Originally Posted by eccj

Man you got patience or something.

Wasn't there a thread around seven or eight months ago where you had a girl ripping you off but you felt bad because she was a single mom? Not trying to be mean but there seems to be a pattern.

That being said I have a client who makes a ton of money and he has 3-4 employees that do nothing BUT it gives him joy to keep them around. So if it makes you happy and you are thriving then it's whatever you want.

I have a friend that used to own a retail store. He had two employees. One was a pretty young girl, and the other one was a chatty young man. They did almost nothing. The girl never worked on the floor, and I had no idea why she was there.

One day, I was talking to the young man, because my friend had left for a few hours. I asked him what the girl did. Was she the book keeper, did she answer phones?

He was very candid. Enough that it startled me. He said "John has me here as his buddy. I get paid by the hour to be friends with John. Cindy (or whatever her name was) is here because John doesn't have a girlfriend, and she's here for him to talk to, as his girlfriend".

I had to ask "Does she know that's why she's here?"

He said, "Of course, we both do. But it's easy time. We do no work, and John pays us well. It took us a week or so to figure out the dynamic. We talk about it often".

I couldn't bring myself to tell my friend. I think it would hurt him deeply, if they knew that's how they thought of him.

It's difficult for me to see my employees as people I pay. My instinct is that we are friends, and we are in business together. I just happen to write them checks. But intellectually, I know that they are there for the check. When it's time to clock out, they leave. We aren't friends. It's difficult for me to see that sometimes.

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longrobnc

9 years ago

Originally Posted by eccj

Man you got patience or something.

Wasn't there a thread around seven or eight months ago where you had a girl ripping you off but you felt bad because she was a single mom? Not trying to be mean but there seems to be a pattern.

That being said I have a client who makes a ton of money and he has 3-4 employees that do nothing BUT it gives him joy to keep them around. So if it makes you happy and you are thriving then it's whatever you want.

Yes, that was me. It's 100% my fault. I have systems in place that produce a lot of leads and business. That's the only reason free loaders like this have a job.

There are just some opportunities that must be cultivated through outbound calls and relationships. I've never found a way to get any of these salespeople to produce. I don't like to fire people because I don't like starting over from scratch. It's a tough job just getting a person prepped to start making calls.

At any rate, I'm not the best manager of these types of employees and it's painfully obvious. It's a hard process to manage without experience in this realm.

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edooze

9 years ago

Originally Posted by Claude Whitacre

It's difficult for me to see my employees as people I pay. My instinct is that we are friends, and we are in business together. I just happen to write them checks. But intellectually, I know that they are there for the check. When it's time to clock out, they leave. We aren't friends. It's difficult for me to see that sometimes.

Claude, I think here you undermine the employer-employee relationship.

At the end of the day, the fundamental here is the money, of course. People wouldn't have jobs if they didn't need to pay for things, so the one thing they expect when they have a job is to get paid for it. Take that as a given.

That being said, how many people do you know on a 40-hour week that do closer to 60-hours? Or more? All of a sudden, it becomes more than about the money. Sure, the money is the foundation, but people don't actually want a job for the money, more than that they want a place to belong. To feel useful.

I have employed salespeople from time to time, some on commission and some on an hourly rate. Taking out differences between people, I have not noticed a fundamental difference when money was the driving factor (apart from around commission day, when everyone is hung over in the morning, and leaves early in the afternoon).

Significantly, the driving factor is the culture of your business. If people feel they have a place to belong, and to make a difference, then they will be much more likely to perform in my (albeit limited) experience.

Our leadership as directors drives the culture of the business. Your friend's leadership drove the culture that everyone had to be buddies, and it wasn't about being on the floor or selling stuff. If you had asked the chatty guy if he felt like he was making a difference, I guarantee he would have said yes. He obviously didn't feel that cleaning or selling products was the main point of his job, doesn't mean he didn't do it all the same.

Originally Posted by longrobnc

I have 2 inside sales guys that made less than 100 calls each this week with a quota of +100 a day.

longrobnc, you might like to ask yourself what the culture of your business is? What is it that people feel like they are contributing to at your business? What is the expectation that is set, and how do you measure it?

These are sometimes confronting questions, and you may not like the answer - but if you can understand the important thing for your business is not sales or numbers of calls, you can possibly encourage it to over-achieve in that niche.

Just my $0.02 here. Fairly new to the forum, but I have been in the offline marketing industry (telemarketing, telesales and face-to-face) for a little over 12 years now. I am currently trying to get my lead gen business to float on its own, so I can work on the business, not in it.

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rfharris

Banned 9 years ago

None, I hardly make any calls. I mainly use whatsapp for communication

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guardado8 9 years ago

okay?
are you just posting random stuff to boost up your post count?

Originally Posted by rfharris

None, I hardly make any calls. I mainly use whatsapp for communication
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jicenogle1

9 years ago

I use a predictive dialer, probably about 400 hundred leads dialed 3 hrs of tall time two appointments out of 7 hrs actively dialing.... And honestly if you are running a sales force micro manage. You have to watch talk time, how long in between calls, how many breaks. Set in stone requirements help. In example you want x amount of dials, or x amount of talk time. As said earlier conversation equals conversion, set requirements and most importantly follow up with real action. Power perceived is power believed.

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telefonemedia

9 years ago

If you are in the beginning phase, 9 calls is good but eventually you can reach your target.

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How many calls did you make today?

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