When a customer wanders in...
99/100 the salesperson says the immortal words…
"Can I help you?"
The more savvy might say…
"How can I help you?"
And 98/100 shoppers will immediately say…
"No thanks I'm just looking"
So, what is the right thing to say?
(caveat no "Are you looking for X or Y)
I'm told it rarely works - because the customer tends to get agitated at the miraculous attempt at "mind reading"
And simply says "No, I am just looking" (leave me alone!)
So, whose got the ultimate, break the ice, build rapport, don't upset them, non manipulative, get them talking wonder phrase?
P.S. Steve, "All good and well you sneaking in from the copywriting forum and asking us a question, but wtf would you say?" I can hear you scream.
Well, I've never worked in retail so I haven't got a clue. I guess I would try humor.
Something like "You don't want me to say "Can I help you?" do you? - but if you need any help just ask"