They are actually fairly open to talk to new people about switching vendors, too. (You have to have a good reason, but still, they meet with potential vendors once in a while.)
Want to know how to NOT get a sale, and to get a phone slammed in your ear?
Call here asking for someone, saying you had lunch with him last week.
And this guy passed away 5 years ago.
Moral of the story:
1. Make sure your info is correct. Don't just grab a name from a website. 2 minutes' worth of looking at the site would show the guy isn't listed as active in the business anymore. (He's mentioned in a testimonial.)
2. Don't lie.
We are actually looking for a new vendor for one of our supplies, but this vendor has blown any chance they'd ever give him the time of day.
And I put $30,000, but over the course of a year it's probably a lot more.
We get at least 5 contacts a week (calls, emails, stopping in) asking for this guy. It's unreal.