Something I notice that crops up a lot, and to be honest I am always at a loss how to deal with it:
I was doing my follow ups today and simply asked 'have you looked at the Catalogue?'
Which the client replied 'we have but not had a chance to decide on an order, but WE **emphasise WE** will contact you if you wish to place an order',
I was going to arrange I could discuss after Easter hols, she seemed to grow defensive. Since I actually sat down and met her.
Eventually I will have more products to put in front of her (or email her), is this client lost to me?
OR should I leave her alone on this specific product and only go back to her if there is an offer or new product and try and send an email that is saying just that, no waffle. Again will leave it a couple of weeks, but I occasionally get this stance like they are pissed off. I know it is Easter holidays for kids so I am putting it down to this.
Any views, how would you handle this, would you contact in a couple of weeks?