Got my 1st local Client (who spends 100K/per year on Yellow pages) but need I your opinion

7 replies
This client provides dish network installation, Home security and automation. I not a newbie in IM but i'm feeling a bit overwhelmed. I was wondering if i should do FB ads, SEO or adwords. Any ideas or suggestions on how to approach this?
#100k or per #1st #client #local #opinion #pages #spends #year #yellow
  • Profile picture of the author savidge4
    Originally Posted by r10gordon90 View Post

    This client provides dish network installation, Home security and automation. I not a newbie in IM but i'm feeling a bit overwhelmed. I was wondering if i should do FB ads, SEO or adwords. Any ideas or suggestions on how to approach this?
    Now THIS is right up my ally. get a map of their preferred area. Have them point out where there is no cable service. get the zip codes for said areas. Mailers work great. Targeting said zip codes with facebook works very well. saturate said areas with yard signs.

    A better draw into outlaying areas is actually sat internet. a simple sign "Got internet? call today <insert trackable number> They can do all the upselling ( TV home security etc ) once they are on the phone.

    ENSURE they are listed on the Dish official page under "Find a Retailer" ( dish .com scroll to the bottom, 4th column to the right "Dish Resources" click on "Find a retailer" ) and see if they are there. If they are NOT... get on them to get there.

    I personally don't sell dish.. BUT find out if they have a national sales program as well. The programs I run - DirecTv Excede and Hughesnet have tools, resources and site code to make this stuff happen. ( these things are dependent on quarterly sales - the moer you sell the more they have to offer )

    Depending on how long they have been in business... Satellite anything is generally a 2 year contract. 2 years and 1 month to be more exact. Get their records and start calling customers that would be at the 4 year mark. There will be those that still have dish - the call can be used to upsell the product offerings ( again I don't know much about dish, but I can call onto a customers account and get a freebie added usually - free hbo showtime for 3 months and will do that and call back the customer in a quick follow up. we appreciate your business, we got you 3 months of this and that, you will have to cancel, we will call to remind you - By doing this you are inserting a follow up ( the 3 month need to cancel call ) - they are the good guy now and got them free stuff another opportunity to upsell the security options )

    Then there are those that switched to Directv 2 years ago. Are they happy... here is the new customer offerings we have right now blah blah blah

    The MOST important piece of information that needs to be gathered with all of these calls. WHEN WILL THE CURRENT CONTRACT be up. ( they should know this for sales they made ) this information dictates when a follow up should take place

    I use a lot of newspaper ads. Again I sell directv I can say things like "Cable gone out on you lately? DirectV has 99% uptime." after a decent rain most cable systems go down ( unless you are in a fibre community ) Newspaper ads are very targeted to the older aged demographic. dish will do well. If they are selling Hughes net Sat Internet this does well with Newspaper ads. Exede... don't bother LOL Just does not have the name recognition in the older age demographic.

    Here is the kicker with all of this. As much as this guy is spending big cash on advertising... he really is NOT its more than likely CO-OP cash. find out what their co-op offers. When you get into this they all have a program that sends 100 mailers to prospects around an area they made a sale. Not overly effective in actually getting a sale, but is effective as a branding tool. Puts your installer clients name out there very cost effectively ( its basically free its Co-op cash not theirs )

    They can usually get yard signs with co-op cash... they suck. they are better at branding "Dish" and not so focused on selling YOUR service or putting out your name.

    Truck signage. I find this to be super important. I will bet on their trucks right now you will find their company name a phone number and that they offer dish. There needs to be more. I change the decaling every 3 months to reflect the current specials offered. Directv is starting at $19.99 Hughesnet and exede is whatever the special is and "Internet ANYWHERE"

    I have a customized set of trucks for shows. I set these up in grocery store parking lots ( getting permission of course ) on weekends and attend all of the fairs and such in my target markets, as well as homebuilder and garden trade shows ( the fees for this the co-op pays for ) every penny I have invested in these trucks is well worth the expense. - they each have the rv dish on top and 1 large tv and 3 smaller ones - the largest tv has a full on surround sound setup etc.

    I honestly could go on and on with this stuff. but to get started - geo targeted facebook ads and yard signs would be where I would start.

    Hope that Helps!
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    • Profile picture of the author r10gordon90
      Man this really helps! Feel less cluttered. I know FB ads pretty well so will test it out. I can get yard signs cheap from vistaprint i will test that also. How would you suggest I go about pricing my monthly charge?
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      • Profile picture of the author savidge4
        Originally Posted by r10gordon90 View Post

        Man this really helps! Feel less cluttered. I know FB ads pretty well so will test it out. I can get yard signs cheap from vistaprint i will test that also. How would you suggest I go about pricing my monthly charge?
        You can get signs cheap at vistaprint. Lets do some math shall we 50 1 sided signs at Vistaprint $500. Add in the 50 stands $650 before shipping and taxes. Lets say $700 per 50 signs.

        Enter US Cutter. A small vinyl cutter ( SC Vinyl Cutter Starter Kit for Laser-Assisted Contour Cutting ) $329 - I think you can look up "US Cutter" on ebay and find this cheaper. this kit is everything you need to get started including the transfer tape

        ( GreenStar Outdoor Calendered Vinyl 24" x 50 Yard Roll, 3mil ) enough vinyl to cut 100 one sided signs - either blue or black will work $65.99

        (Corrugated Plastic Sheets - Short Flute - 24" x 18" - 4mm -Yellow or White ) you will need 25 of these - you cut them in half - to make 50 signs $36.50

        ( USA Spider Stake - Corrugated Plastic Step Stake (Case of 50) ) stands $39.50

        Shipping no matter what you order is $9.99

        So your equipment cost and enough material to create 50 signs is $480.98.

        After the first order for materials and stakes it runs you about $140 per 100

        I get $7.50 per one sided sign. $140 out $750 back in.

        IF you think this is something you would want to do. I would suggest getting a wider cutter. My smallest is 42" and I do have some larger ones.

        Once you have one of these, its crazy the things you can produce. I do t-shirts. Just about every store even close to me has "hours" in their windows - and many have seasonal hours so I do these 2 times a year. You can do windows and vehicle lettering etc.

        It pays for itself with the first order of 50 signs, and makes nothing but money there after!

        In terms of pricing... product obviously has a price. the question then becomes what is the value of your client getting new customers.... for TV products its basically worth $100 for them. Exede about the same $100, and Hughes.. well this can jump considerably if they play it right $400.

        Try for 10% and see what they say - but you had better be able to track these leads you are producing! LOL
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  • Profile picture of the author ewenmack
    Get quick results so that you prove your worth.

    The easiest way to do this is to find out if
    they cross-sell Dish to security or security to dish..

    Find out if it's working and which is working the best.

    Then grab the contact details of customers,
    upload them into Facebook and create a look a like campaign.

    The campaign is to sell what they haven't bought yet.

    The other campaigns is to find customers who haven't bought anything yet
    by using the look-a like audience based on each group...dish, security and
    automation.

    Facebook will figure out the age group, the buying patterns, what they click on,
    and other behaviors that indicate they will most likely buy.

    Best, Ewen
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  • Profile picture of the author minmin91
    Seo will provide long term traffic and you can keep your client subscribe each month
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  • Profile picture of the author gingerninjas
    Have you found out what their competitors are doing? That would be interesting to find out as well.
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    • Profile picture of the author savidge4
      Originally Posted by gingerninjas View Post

      Have you found out what their competitors are doing? That would be interesting to find out as well.
      From the outside looking in this is really a solid question and direction to take. Within the industry if this guy really is spending 100k on advertising let alone for Yellow Pages... they have no competition within their regional market with exception of the parent company ( Dish ).

      What needs to be done in this case, is sort out what is, and is not working - preferably through tracking - Optimizing what is working, dropping what is not, and introducing new avenues of lead sources.

      Branding at this point would be high priority. Making the company synonymous with "Dish" in their market(s). When a potential customer wants Dish, you want them to call you the local guy vs calling their ultimate competitor the Parent Company Dish Network.

      Im good at this... but when you look at DirecTv in my primary Market installing 50 a day, and I am installing 3.. there is always room for improvement. looks bad I know, but when you understand that to be a top tier reseller you need 25 sales in a quarter ( 3 months ) and I am producing 18 a week, its a pretty big deal.
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  • Profile picture of the author breetly
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