Should cold-caller telesales people leave messages?

3 replies
Hi guys,

For those of you who have used telesales freelancers from places like Upwork, Freelancer, etc., did you get them to leave messages when they hit the gatekeeper and so on, or do you just have them move on and keep dialing even though that's a lot of wasted calls? When you're cold calling, you can get a lot of that from gatekeepers: "So-and-so is not in. Would you like to leave a message?" If I'm hiring a home-based telesales freelancer for just one or two hours a day, I'm not sure what's the best way to go about that when if they leave a message, the person might call back hours later on the freelancer's own time. You're paying them for one or two hours per day but then they get a call-back three hours later on their own phone or softphone; it seems strange. Do you get freelancers to take those calls and then pay them in some way for those calls that come in (though I don't know how you'd track that)? Do you just get them to not leave messages and accept that those are dry, wasted dials? It seems a bit of a tangled situation and was just interested in some thoughts on that.
#coldcaller #leave #messages #people #telesales
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  • Profile picture of the author palmtreelife
    I think it would be easy to track call backs and therefore billable hours to your freelancer? You may be paying them 2 hours at a time to make sales calls, but you're really paying them to make sales. I would have no problem paying them for work they do off the clock because that should mean more sales for me. And that should be easy to track?

    If they don't get a sale from the callback, the call is probably quite short and not worth mentioning. If they want to get paid for those strike outs, I would consider finding another telesales freelancer
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  • Profile picture of the author aduttonater
    I don't. It wouldn't really hurt though if it was quick into the point. Do you ever know they just might call back, interested.
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  • Profile picture of the author cearionmarie
    Hire them full time and have them do other things at specific times. Make it clear that making a sale is something that is required of them and should be capable and available at answering callbacks at any given time. If they can't, then it's time to find someone who can.

    Cearion Uy - Marketing Advisor

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