Consumers Warming to Marketing Emails

6 replies
A few interesting statistics:

Negative behaviors toward email have declined. Specifically, consumers...
  • Delete fewer messages without reading: 59% of consumers say they delete most email messages without reading them, down from the 63% who said so in 2008 and the 73% who said so in 2006.
  • Integrate email promotions and personal email: Just 10% of consumers say they have a separate email account they use just for receiving email advertising, down from the 15% who said so in 2008.
  • Forward promotional email slightly more often: 12% of consumers say they sometimes forward promotional email to others, up from the 10% who said so in 2008, and 9% who said so in 2006.
  • Are nearly as apt to buy: The percentage of consumers who often buy things advertised via email has hovered at roughly 5% for the past four years. In 2006, 5% of consumers said they often buy things advertised via email. That level rose slightly to 6% in 2008 and dropped to 4% in 2010.
You can read the rest of the article here.

We've still got a long way to go, with the majority deleting the emails without even reading them. So, this begs the question:

Are you leaving money on the table by using email as your chief means of attracting new clients?

Will



#consumers #emails #marketing #warming
  • Profile picture of the author hotseochick
    I'm just going to throw this out there, but I think we are reading more emails because of our phones. I have opened and read emails I wouldn't normally read because I've been bored and on my phone waiting in line somewhere, sitting in traffic (shhhhh), or just killing time.

    Plus, with services like Groupon & Living Social, I'm starting to get used to purchasing things from links inside my email that I probably wouldn't normally have done in the past. Spamming has been cut down significantly as well. My in-box is no longer vomiting up "male enhancement" or "weight loss" emails like they did in the days of AOL *phew* thank goodness.

    We are being pre-conditioned to purchase through email now and I must say, I don't mind it
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    • Profile picture of the author 1960Texan
      Originally Posted by hotseochick View Post

      I'm just going to throw this out there, but I think we are reading more emails because of our phones.
      That's certainly true in my case. I find that when I have time to kill between appointments I can at least check my email & perhaps be a little bit more productive than before.

      Interesting take on the spam factor. I've also noticed a welcome decline in my inbox.

      Will
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      • Profile picture of the author roypreece
        Originally Posted by 1960Texan View Post

        That's certainly true in my case. I find that when I have time to kill between appointments I can at least check my email & perhaps be a little bit more productive than before.
        Me too.

        There was a debate a while back about how frequently a marketer should send out an email. Daily, twice a week, weekly?

        Some marketers send out a daily email message. I used to delete them unread, but now I find that I look forward to them on my phone. Especially PLR offers and the WSO of the day.
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    • Profile picture of the author Will Perkins
      Originally Posted by hotseochick View Post

      I'm just going to throw this out there, but I think we are reading more emails because of our phones. I have opened and read emails I wouldn't normally read because I've been bored and on my phone waiting in line somewhere, sitting in traffic (shhhhh), or just killing time.

      Plus, with services like Groupon & Living Social, I'm starting to get used to purchasing things from links inside my email that I probably wouldn't normally have done in the past. Spamming has been cut down significantly as well. My in-box is no longer vomiting up "male enhancement" or "weight loss" emails like they did in the days of AOL *phew* thank goodness.

      We are being pre-conditioned to purchase through email now and I must say, I don't mind it
      Couldn't have agreed more. I know for a fact that I'll read e-mails sent to me by marketers I'd never read, except for the fact it's on my phone. Most of the time I don't have anything else to do, so it's some decent reading material.

      Mobile really has permanently changed internet and offline marketing.
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      • Profile picture of the author uglykidd
        Could these numbers also be because more marketers are becoming more aware of what their customers need & desire, along with having a better understanding of social dynamics and interacting with them? I think email marketing has evolved from using sneaky tactics or "buy my ****" type of messaging to more marketers moving to using less sales pressure, being more honest & down to earth, and most importantly, adding actual value to their emails.

        I also agree with Will that mobile could have an impact. However, me personally, I am more likely to read marketing emails on my desktop than on my phone...but I do have 7 email accounts synced to my phone and watch my email pop up all day. If an email did have a subject line that really pulled me in, I would open it and scan through it on my phone.
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  • Profile picture of the author Matt Willard
    You can definitely blame guys like Seth Godin for this one. Plus, there's all of that easy "opt-in, opt-out" newsletters you find everywhere. I gotta commend marketing that sells me ahead of time by luring me in with cool stuff and then having me decide to get on their list and get all of their offers fired my way. (Of course, I will blatantly unsubscribe if I get even slightly annoyed, but I am picky like that.) But I do agree it's less about market talk and more about "let me give you this cool stuff all the time, and in exchange, you're more open to hear about this product".
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