Had first two appointments for SMS and this is what both said.

13 replies
So far I've had my first two appointments to sell my SMS service. The first one was a pizza shop which also had a restaurant and bar. The second one was simply a pizza take-out only shop.

Both places previously used an SMS service in their marketing and both were dissapointed.

Pizza-Restaurant said that they used table tents and flyers to get the word out. They also used flyers in their bar. They had about 200 people sign up but the owner said that these people were already regular customers anyway. He paid $350/month and never got any extra business out of the campaign to make it worth it.

I was speaking to the guy in charge of marketing and he still believes in the idea, but the owner (who's also his dad) is totally against it because it was a terrible experience with the other company (yourareacode.com).

My service is cheaper and I also showed him how to include QR codes on the flyers. I did a demo of it and he liked that idea. I also gave him a few other ideas such as having one of their beer suppliers sponsor a month or two of the SMS service. For instance, have Budwiser sponsor a "Free Bud when signing up" sort of thing. I was hoping to get the owner to see how he can do SMS marketing without paying for it. We'll see what happens but I doubt I'll get this guy as a customer.

Pizza-Take Out said that he tried it for a few months, put cards in the hoagie bags and flyers on the pizza boxes. He had a few sign up but not enough to make it worth the money he was spending. He was paying $300/month. I also showed him the QR code for quickly signing up and he also liked that idea. He also liked my price and that he could cancel anytime.

For a second there, I though he was about to pull out his check and give it another try....but then he said he needed to crunch some numbers to see if it was worth it or not. I'll be following up with him in a few days if he doesn't call me.

Also, one thing he showed me (which I tried to position my service with too) is that he advertises in those Val-Pak envelopes. Not sure if you've ever seen them but it's basically an envelope that gets mailed that has about 50 businesses advertising their businesses with coupons and such. It goes out to about 6800 homes. I told him that would be a great way to advertise the SMS signup keyword and number. That's 6800 new people that may come in for your free offer. He's also going to be advertising in a local magazine that goes out to over 16,000 homes. I told him that would be a great place for the SMS sign up too. One reason I tihnk he may be going for it is because he asked how small a QR code could be to add it to the ad that he uses.

So I guess my biggest obstical so far is talking to business owners who've already used the service and have negative feelings about it because of the service they hired or because people never signed up.

I have another appointment tomorrow. We'll see what happens.
#appointments #sms
  • Profile picture of the author redcell1
    Well thanks for sharing your experience. I admit I have yet to touch SMS marketing but since the offline forum has been nothing but sms marketing lately I might just jump in
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    Just here to see the shenanigans.

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  • Profile picture of the author TWalker
    Originally Posted by mrcouchpotato View Post


    I have another appointment tomorrow. We'll see what happens.
    Hey thats great, thanks for sharing that. A lot of info there. So they paid 300-350 for unsuccessful campaigns.

    I was wondering what you quoted them.

    So businesses are willing to pay, thats good news. We just need to make their experience positive and give them some value.
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  • Profile picture of the author Jay Moreno
    how where they using their sms marketing? where they pushing messages out on quiet/slow days to drive more business?

    having marketing in place but not using it or deploying it properly is going to be a waste of money for anyone...

    hth
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  • Profile picture of the author Doran Peck
    I wonder if they would let you see the actual text messages sent. I have a feeling the problem is that the offers were too conservative and generic.

    Worthwhile offers motivate action. Anything less simply doesn't.

    Unfortunately people will blame the mechanism itself and not the execution.

    here's to hoping tomorrow is better for you.
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  • Profile picture of the author Steven Carl Kelly
    Originally Posted by mrcouchpotato View Post

    Also, one thing he showed me (which I tried to position my service with too) is that he advertises in those Val-Pak envelopes.
    FYI, Valpak (which is headquartered in my area) offers SMS marketing services.
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    • Profile picture of the author mrcouchpotato
      Thanks for the replies everyone.

      I agree with you. I'm sure the messages that were sent weren't good enough to bring people who signed up in to their establishments.

      The Pizza-Restaurant-Bar marketing guy told me he did some messages announcing a particular band that was playing and everyone would get a free shot of alcohol that night. I guess that's great for people who like bars and bands, but it certainly wouldn't bring me in because I'm not a bar/band person.

      I asked him if he did anything for the lunch buffet in the restaurant and he said he did, but didn't tell me what the offer was. Whatever it was, it didn't work.

      And to make things worse, he said that HE was the one who had to log into the system and send out all the texts. After a while he got too busy (or lazy) and just dropped it.

      So his problems were definitely self inflicted. But he (the marketing guy) still thinks it's a good idea if done properly...which I told him how I'd do it. The problem is with his dad, the actual owner. All he sees is what he paid for the service vs how much business came in....and that's it. He doesn't see the potential if it's marketed right.

      Oh well. At least it was good for me as far as a practice run, and the more I do, the more I'll be able to counter these objections.
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      • Profile picture of the author TWalker
        Originally Posted by mrcouchpotato View Post

        And to make things worse, he said that HE was the one who had to log into the system and send out all the texts. After a while he got too busy (or lazy) and just dropped it.

        So his problems were definitely self inflicted. But he (the marketing guy) still thinks it's a good idea if done properly....
        This is the problem. Selling someone this service, walking out the door and expecting it to be successful is recipe for disaster.

        Some business owners can handle it but most won't.

        They need to be coached through it, especially the initial 30 days. Once you can help them build the initial subscriber base you can back off some.

        There are many details we know that they don't. Another case of assuming everyone has the knowledge we have.

        Many of us want to sell it and not mess with the dirty details of running the campaign (sending out texts etc.) But I believe for many clients they need at least an initial coaching and hand holding and this must be built into the price.

        Otherwise you are selling a failing product and for a local marketer you will get a bad rep quick.
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  • Profile picture of the author ADukes81
    How'd you contact these businesses? Cold calling? I have a pizza place in mind and the owner likes me because I am in there at least once a week, but it is a franchise, but I think their independently owned.
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    • Profile picture of the author mrcouchpotato
      Originally Posted by ADukes81 View Post

      How'd you contact these businesses? Cold calling? I have a pizza place in mind and the owner likes me because I am in there at least once a week, but it is a franchise, but I think their independently owned.
      I sort of know the owners already through my wife. So it was still a cold call but I was able to drop my wife's name to help get me in.
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  • Profile picture of the author Steven Carl Kelly
    Another FYI:

    We've encountered this sort of thing as well. In just about every case, the company selling the SMS text services have sold the service, billed the customer monthly, and the client had basically never heard from the company again. When selling to these people, you need to differentiate yourself: you tell them that YOU can make them more successful because you will be with them every step of the way to make sure that they're getting the most out of their SMS campaigns.
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  • Profile picture of the author DaniMc
    I used to work for Val-Pak. It is a perfect medium for pizza joints. You will not be able to convince him you can beat val-pak advertising for his business because you probably can't. It is very, very profitable for pizza (and a few other industries).

    That said, you might be able to convince him to add the sms message to his campaign. As was mentioned above, val-pak and money mailer (val-paks main competitor) offer sms services. Your customer may not know this now...but as soon as he tries to add it to his ad, they will tell him they can do it cheaper.

    So....find out how much they charge...beat or match it.

    Find out their options...surpass them.
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    • Profile picture of the author mrcouchpotato
      Originally Posted by Daniel McCoy View Post

      I used to work for Val-Pak. It is a perfect medium for pizza joints. You will not be able to convince him you can beat val-pak advertising for his business because you probably can't. It is very, very profitable for pizza (and a few other industries).

      That said, you might be able to convince him to add the sms message to his campaign. As was mentioned above, val-pak and money mailer (val-paks main competitor) offer sms services. Your customer may not know this now...but as soon as he tries to add it to his ad, they will tell him they can do it cheaper.

      So....find out how much they charge...beat or match it.

      Find out their options...surpass them.
      He did ask me if a QR code would fit on his VALPAK ad (he had a lot of stuff crammed on it) and I told him that I'd check to see the min size of QR codes. So he may go for that. I told him he would still want to put the keyword and short code number on there at a minimum.

      That's great to hear ValPak is offering SMS services now too (sarcastic). More big companies with deep pockets cutting the throats of the rest of us little guys.
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    • Profile picture of the author Steven Carl Kelly
      Originally Posted by Daniel McCoy View Post

      So....find out how much they charge...beat or match it.
      While for some this may be a good approach, in general I don't compete on price -- especially against huge companies that can easily undercut my prices on a whim. I sell our products and services as being superior in many ways, not the least of which is the fact that we're NOT huge like Valpak. We're small (like the client), we're local (like the client), we work hard (like the client), we care about each of our customers (like the client), and we offer personalized service that huge companies just can't, won't, or don't.

      Competing on price is a slippery slope. My advice is to decide what your service is worth, and not sell it for peanuts. Lots of people sell their services for $4.00 a pop on Fiverr... not me. Could I? Sure. But my services are worth a HELL of a lot more than $4.00.

      YMMV, of course.
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