She asked me to fix it but I was slammed with work so she took it to a local repair shop.
$70 later all was well.
Now here's the cool part.
When she got the computer back there were 3 shortcuts saved on the desktop - each to Google Places, Yahoo Local, and one other I forgot.
When you clicked on them they took you to the Computer stores local listing and asked you to rate them.
Pretty smart way to make it super easy for customers to review your local business.