Script for my telemarketer

10 replies
The lady (locally) who has been setting some roofing leads for me is going to try to set web design/seo appointments for me starting on Wednesday. What kind of script would you suggest for her?
#script #telemarketer
  • Profile picture of the author Jason Dittberner
    Hi this is (pitching person's name), I was just calling you today to see if you would be interested in a FREE, no obligation, website analysis for your business...a $200 value. Who should we e-mail the free video review to?

    Send review video of site, follow-up the next day for the appointment.
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  • Profile picture of the author donaldwilson
    John Durham has a super bada$$ script here on the offline forum..

    you made have to look but i bet it's not far down the list... I use it myself and it works awesome

    Jasons simple script he just gave you would work great as well.
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  • Profile picture of the author rolltide
    donald,
    i have misplaced John's script I reckon. shoot me a pm.
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  • Profile picture of the author rolltide
    I know longer use a script. Just curious what some of your telemarketers may have had success duplicating?
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  • Profile picture of the author John Durham
    "Hey Mrs. Jones, this is John Durham With Consolidated construction down here on east main. I hope you're doing well today. Really breifly we are going to be out on haines street next tommorrow giving away free roofing inspections to promote our June Summer Sale. Throughout the month of June we are cutting prices on windows roofing and siding by as much as 50% and so we are giving out as many free inspections as possble this month to save homeowners money... Just wondering if I had your address correct here to make sure we get your free inspection to you... are you still the owner of the house at___________?

    When would be a good time to have our guy stop by and look at any roofing issues that might concern you?


    Okay Chris, most people are gonna say "I dont have any roofing concerns".

    Some are gonna say "%$*** off"! Because this is residential calling, unlike small business where people are polite.

    About one or two out of 50-100 is gonna say "Holy Cow Im glad you called... This is a Free Estimate Right? No Obligation? Well come on out I really need someone to take a look at_____"


    Then Chris, you just tighten down the appointment and make sure the decision maker is gonna be there at the appointed time!


    You can work with this.

    I must say Chris that you are leaving alot of money on the table by limiting it to roofing, your TSR will get people that also want other kinds of construction if you say we do "Windows, roofing, siding , decks, and other home remodeling..." My 2 pence.
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    • Profile picture of the author Chris Cho
      I personally don't like cold calling but I had one of my guys use John Durham's script and he landed a $1000 deal within his first or second day. It seems like John's the goto guy for telemarketing here on WF.
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  • Profile picture of the author rolltide
    John,
    Thanks but this isn't for roofing..This is for SEO/webdesign!

    Chris
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    • Profile picture of the author John Durham
      Originally Posted by rolltide View Post

      John,
      Thanks but this isn't for roofing..This is for SEO/webdesign!

      Chris
      Ah well... Indeed. Use the Standard OOC Script Bro, or the one you revised for yourself when YOU were setting webdesign appointments!
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      • Profile picture of the author PhilaPM
        Originally Posted by John Durham View Post

        Ah well... Indeed. Use the Standard OOC Script Bro, or the one you revised for yourself when YOU were setting webdesign appointments!
        What is the standard OOC scripts?
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  • Profile picture of the author Mwind076
    Scripts mean nothing if you know what you are doing. Give a basic idea of your product, and if you have hired someone that knows what they are doing, they will speak to each customer however it comes out. The key to booking is to talk to those you call like they are a person. Written scripts don't allow this.

    There is not one true telemarketer/appointment setter that needs a long script. I can book any appointment, demo, seminar etc, within 30 seconds, if the person is going to do it. Too many overly pushy business owners think a golden script will get them results. The truth is a golden caller is what gets you results.
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