Domain Name registration for Offline Client

9 replies
Ho warriors,

How do you manage domain name registration for offline clients ? Say you need a new domain, do you...

1. ask the client to register it themselves ?
2. do it for them online and bill them later ?
3. include that as part of the web design/seo package, where you will also charge monthly fee for site maintenance/updating

if they stop the monthly service, we would transfer the domain to them, and also ask them to set up a web hosting account.
#client #domain #offline #registration
  • Profile picture of the author Dexx
    Depends on the client (short term vs long-term project) and their current situation (existing website/host vs new setup).

    ~Dexx
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    • Profile picture of the author SuzyBlack
      Do it for them and send them a bill.

      Why? You are in the business of making money - if you hire a lawyer, they won't sit there and walk you through the process of how to file a claim in court, then tell you just to do it yourself. They do it for you, and then they charge you.

      Its weird how some people have the misconception that wil web services they can save themselves a bit of money by 'doing it themselves', yet they are on the phone asking us - the professionals - HOW to do it!!

      Its one thing that drives me up the wall with clients who seem to think that, it's just a website, so it should be cheap/free/peanuts etc etc

      Always remember that you are in the business of making money.

      I usually pay $8 for my .com domain names and I charge the client $50, which covers my time & knowledge in registering the site and setting up DNS etc etc.

      Of course, the client always owns the domain in the end, but at each renewal time, they still have to cough up that cash to me to do their renewal (I always list my business contact as the tech contact)

      Sometimes, I through a domain in as a deal sweetner, but again when its up for renewal, they need to pay.

      I never get my clients to register their own domains, as not only does it still end up causing me work (with no payment) I also find that usually somewhere down the track - some sort of problem arises and it takes three times as long trying to work out who has the domain, where it was registered and how to get the details I need.... *sigh*

      HTH, Suzy
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  • Profile picture of the author KabanaSoft
    If they don't know what they are doing, save yourself a headache explaining how to do it and just register it for them...takes < 10 mins to buy a domain and add your webhost's nameservers to it...I typically make the registrar's account in their name and give them the details after its configured right so they own the domain and its in their hands once your project is done...

    You can include it as a separate charge or price it into a package...from my experience people like to see one total price and not line items for every little detail on the invoice...so i just tell them that taking care of the domain and DNS / hosting setup is included. Hassle free on their end.

    And even if you do maintenance after theres no need for you to hang onto ownership of their domain. This way you won't have to deal with renewing it the next year, but let them know that domains are a yearly thing and they will have to pay for a renewal next year.
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  • Profile picture of the author dann12
    Generally I choose 2nd option, as offline client registration matches with it almost perfectly and client feels that he has got what he wants without much of effort !
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  • Profile picture of the author rotten72
    The best way I have found to do it is to set up a time they will be in front of a computer. Then I walk them through the process using online conferencing. I use Mikogo it's FREE.

    I have tried sending instructions, using video instructions, etc. Many times they put it off, so I just walk them through the process to get it done fast.
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  • Profile picture of the author robd1302
    Originally Posted by WAWarrior View Post

    Ho warriors,

    How do you manage domain name registration for offline clients ? Say you need a new domain, do you...

    1. ask the client to register it themselves ?
    2. do it for them online and bill them later ?
    3. include that as part of the web design/seo package, where you will also charge monthly fee for site maintenance/updating

    if they stop the monthly service, we would transfer the domain to them, and also ask them to set up a web hosting account.
    Most of my clients have their domain already, but if they don't, I usually just register it for them. I rarely bill them specifically for it, since it's just $10, and the projects typically pay at least $1000, plus a monthly fee in many cases.
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  • Profile picture of the author thehypnoguy
    Register the domain and get them setup on an annual Paypal subscription for the amount you are charging for the domain. Then you don't have to keep going back for the funds each year at renewal time it is already there. Just start with a 350 day trial and then annual after that. That way you assure that the money comes in before the renewal date.

    Martin
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  • Profile picture of the author emotainment
    I send them an affiliate link to Bluehost/GoDaddy in an email and earn a commission on their purchase. These are the same companies I use myself, so it is a good recommendation,
    Signature

    "You are what you think about all day long." ~ Ralph Waldo Emerson

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  • Profile picture of the author WAWarrior
    thanks to everyone who has given advice. I like the idea of setting up an annual paypal subscription - make them stick with me, with possibility of more business
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