Making the Website/SEO Sales, Customers Aren't Following Through with Details

2 replies
I'm stumped. We are making new website sales that are associated with monthly SEO and marketing fees for 12 months after the website is complete.

I get customers that are hot to trot and want to make the downpayment, so once they do I send them a checklist for the new Wordpress website then they drop off the face of the earth. I send them emails and call them and they just don't continue with the effort.

Questions:
1. Why would they pay if they don't want a website?
2. How can I get them to follow through with the web design info I need to complete their site?
3. How can I change the process to avoid this problem?
4. Do you have a better methodology?
5. What is the best source for traffic you have found (related but not directly)

Thanks for your input.
#customers #details #making #sales #website or seo
  • Profile picture of the author rsteadm2
    Try setting an appointment to go over the document that you sent.

    "Mr. Business owner, here is the document that I need filled out. Either your or someone who you feel comfortable with can fill out the details but it is extremely important that I get this back by tomorrow at 3. I or my assistant will call you at that time to go over any questions you might have."

    Have you tried something like this? doesn't need to be lengthy but it does need to show urgency and the fact that you will be following and Then Follow up.
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  • Profile picture of the author addison.agnote
    Why would they pay if they don't want a website?
    -they don't want a website but they NEED a website to upkeep their online presence.

    How can I get them to follow through with the web design info I need to complete their site?
    -strengthen your working relationship with your customers and communicate with them and discuss their part in your project.

    What is the best source for traffic you have found (related but not directly)


    -forum posting, blog posting and commenting, social bookmarking and article marketing.
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