1. Solicit more referrals
2. Get more testimonials/online reviews
Mind you, customers love the service. They swoon and sing our praises in office and on the phone. But when it comes to telling anybody about it or posting an online testimonial, they remain mums. We've even tried incentivizing action with sports tickets, to no avail.
Does anybody have any ideas? No idea is too unorthodox. Anything you're doing or think might work, PLEASE give me a heads up.