Clients hosting company with no cpanel....AAAACCKK!

by jokabi
14 replies
Hello,
I was hired to make a mobile and a regular site for a local Oyster Bar and they already had their domain name at a crappy hosting provider that doesn't use cpanel. There's some site builder that sucks and I'm wondering what I'm supposed to do now. I tried using their site builder, but it was overwhelming and frankly I'm not getting paid enough to take the time to figure it out. Their support is pretty much non-existent, too.

I'm used to Host Gator and Wordpress and there's no way to even install WP. Does anyone have any ideas of how I can deal with this problem? I'd love to finish their site and get paid the rest of my money! A friend helped me do the mobile site, so that one's already done. Do you think I can transfer their domain or something? I couldn't find anything about changing the name servers either. Remind me NOT to get in this predicament again!

Any advice would be greatly appreciated.

Kathy
#clients #company #cpanel #cpanelaaaacckk #hosting
  • Profile picture of the author Teravel
    Go to your client and explain that you can save them on their monthly hosting cost by switching them to Hostgator with a 25% discount. Then have them sign up through your affiliate link.
    If they sign up for 3 years for the Hatchling Plan (Since they most likely won't need multiple websites), they will be paying $3.00 a month, and they will have one of the better hostings backing their website.
    Then you swap their Domain name to the new hosting, remind your client to cancel their old hosting. Do the work you were originally hired to do, and reap the benefits of getting affiliate commission for signing your client up to a better hosting provider.
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    • Profile picture of the author jokabi
      Originally Posted by Teravel View Post

      Go to your client and explain that you can save them on their monthly hosting cost by switching them to Hostgator with a 25% discount. Then have them sign up through your affiliate link.
      If they sign up for 3 years for the Hatchling Plan (Since they most likely won't need multiple websites), they will be paying $3.00 a month, and they will have one of the better hostings backing their website.
      Then you swap their Domain name to the new hosting, remind your client to cancel their old hosting. Do the work you were originally hired to do, and reap the benefits of getting affiliate commission for signing your client up to a better hosting provider.
      Thanks very much Teravel!
      I will do exactly that and do that from now on when I find myself in the same situation. I appreciate the help.
      Kathy :p
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  • Profile picture of the author Danny Turner
    If you are doing sites you could consider a reseller plan - and charge the client annually for hosting - residual income mmmmmmm
    I am currently with Hostgator but am considering moving to Host the Name - I have some sites with them and am happy
    I did a check on my Hostgator account - there are 1000 other sites on same server - no wonder they are slow!
    http://www.warriorforum.com/warrior-...hosting-3.html
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  • Profile picture of the author Dexx
    Word of caution before you think of moving them. Remember SOMEONE will need to then go through all of their email programs (outlook etc) and update the email settings, update the domain server etc.

    Transfer any existing files over that need to be accessed etc.

    If something goes sideways and they lose money because of your server change (things can go sideways) you might be looking at possible liabilities.

    So make sure its worth it before you do it, and be prepared to be an on-call tech support person should those email servers go down in the meantime...

    ~Dexx
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  • Profile picture of the author sgtsavvy
    and one other thing... don't count on the "free" service thats supposed to port things over for you, (as they offer as a hosting company) don't count on that going smoothly...

    If you DO have to switch everything over.. make sure you PAY someone to make sure it all gets done properly.
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    • Profile picture of the author jokabi
      Thanks Danny, Dexx and sgtsavvy for your comments. This all sounds like a pain in my you know what!! :rolleyes:

      What about me just getting them a new domain name, let them keep their email with Charter, which is also their cable TV (the domain name was free) and I'll use Host Gator and make them an awesome site that they will love!?!?!? I talked to the office gal today and told her I didn't like her hosting company and she said "Just do whatever you have to do, it's OK if it costs us a little more money."

      I'll get this thing figured out one way or another....

      Kathy
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      • Profile picture of the author Dexx
        Originally Posted by jokabi View Post

        Thanks Danny, Dexx and sgtsavvy for your comments. This all sounds like a pain in my you know what!! :rolleyes:

        What about me just getting them a new domain name, let them keep their email with Charter, which is also their cable TV (the domain name was free) and I'll use Host Gator and make them an awesome site that they will love!?!?!? I talked to the office gal today and told her I didn't like her hosting company and she said "Just do whatever you have to do, it's OK if it costs us a little more money."

        I'll get this thing figured out one way or another....

        Kathy
        Kathy, if I was you, I'd just setup your mobile site / new wordpress site on a new domain and then do a 301 redirect of the domain name to the new site.

        So "dougrepairshop.com" gets redirected to "chicagomechanic.com" easier for SEO and they can basically still hand out the business cards etc. as if nothing has changed.

        Food for thought!

        ~Dexx
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  • Profile picture of the author DazedandConfused
    I never checked out their web offers...but Charter doesn't use c-panel?
    more reason to get clients away from Charter...customer cable service is so bad, I can't imagine having to HOST through them!
    That is really good to know!
    Good Luck Kathy -
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    • Profile picture of the author jokabi
      Yep! And their support is NOT good either!
      Good luck to you, too!
      Kathy



      Originally Posted by DazedandConfused View Post

      I never checked out their web offers...but Charter doesn't use c-panel?
      more reason to get clients away from Charter...customer cable service is so bad, I can't imagine having to HOST through them!
      That is really good to know!
      Good Luck Kathy -
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  • Profile picture of the author PaulFL
    I had that with a client once. The problem was that this client was referred to me by the host! I talked to him and he installed cpanel on the server so I could use it. He said it was inexpensive and very simple.
    Obviously, you won't likely get the cable company to even talk to you, let alone make a change.
    Definitely move them to HostGator. In my experience, it's hard to find anyone in any city who's real thrilled with ANY cable company!
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    • Profile picture of the author jokabi
      Yes, I'm going to change their domain name they got thru the cable company, too. It's a stupid domain name anyway! :rolleyes:
      Kathy



      Originally Posted by PaulFL View Post

      I had that with a client once. The problem was that this client was referred to me by the host! I talked to him and he installed cpanel on the server so I could use it. He said it was inexpensive and very simple.
      Obviously, you won't likely get the cable company to even talk to you, let alone make a change.
      Definitely move them to HostGator. In my experience, it's hard to find anyone in any city who's real thrilled with ANY cable company!
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  • Profile picture of the author scarab
    th worst I have seen is godaddy. Their bs site management tools, constantly opening new windows, slow as molasses, and logs you out after a minutes. I do my best to switch clients from their hosting.GD's machines get hammered with spamitis all day long. If you like kludgy site admin you will like them.
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  • Profile picture of the author DazedandConfused
    Wow - I'll have to check that out...I'm looking at a client right now whose site is being hosted by go daddy...It's a pretty simple site, but I was thinking I could just tweak it -
    Maybe I'll just start from scratch...
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  • Profile picture of the author dennis_j_m
    I know and use a hosting company that does not use cPanel. If you have your own HTML website builder on your hard drive just use that to design the client's site, get an FTP account and FTP the files to the hosting company. I found XSite Pro to be a great, but slightly expensive, program to build my sites. There's also a bit of a learning curve. There are a few free website builder programs available also. Kompozer and NVU are just two that work well.

    Hope this helps.
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    Dennis McRae

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