What are you finding the hardest about getting offline clients?

23 replies
Can I have permission to be me, me, me for a moment... ??

I have about 15 clients at the moment that i'm currently doing offline work for on a regular basis. I have had over 200 in the past few years that I have created websites, seo campaigns, print work and more...

Why should you care?

Well... I have had a load of help from this forum and i'd like to put some back.

So tell me ...

What are you finding the hardest about getting offline clients?

I'd love to help if I can ...
#clients #finding #hardest #offline
  • Profile picture of the author seomoney
    What would you do if you got a handful of clients into a 2 year contract at $595 a month but learned that it would cost you $850 to generate the results you promised? Tell them that it is going to cost A LOT MORE?

    Working for free isn't fun, but losing money to work is even worse!
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  • Profile picture of the author mjbmedia
    SEO, you know now you should have done your homework and figures before making the offers, so that advice wont help you

    Ways out of it... A) Find a new place to outsource to that will deliver same results for less per month

    B) In SEO you should NEVER promise anything

    C) can you offer something else to them that wont cost you much at all but will be seen as tremendous value to them that can bring their outlay up to the $850 and put them in a far better position (i will leave it to you to discover that something)

    D) Get a bigger handful of clients paying much more per month to cover the shortfall of the others and make you profitable, especially if you are getting the results you promised

    E) Never ever ever do it again ;-)
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    Mike

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  • Profile picture of the author Matthewgen
    getting my web design company's name out there. getting people to know about me.
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    • Profile picture of the author iamchrisgreen
      Originally Posted by Matthewgen View Post

      getting my web design company's name out there. getting people to know about me.
      Hi Matthew.

      Firstly, you must realise that "getting your name out there" is purely a vanity statement. I hear it a lot and I think people say it because they assume if you "get your name out there" then some people will ask you to do some work for them.

      So, my advice is to ask yourself a slightly different question...

      "How do I get myself in front of people that need my help to convert more website visitors into clients"

      The rule is that no-one really wants to spend money on web design, but they will pay for you to make them a site that will get them more business.

      These are the people that will give you money.

      They could be at your local chamber events, networking events, simply around the corner in their offices waiting for a phone call...

      Make everything you do purposeful.

      Now let me ask you a question in return ... "What will you now do to find the people that need your help converting website visitors into clients"
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  • Profile picture of the author seomoney
    It's hard to get customers to believe you can do a good job when you offer a cheaper price than an established seo company that charges a thousand bucks monthly.
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  • Profile picture of the author mjbmedia
    Then dont offer a cheaper price, offer better value , package it up different (see point C)
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    Mike

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  • Profile picture of the author Mac the Knife
    I REALLY agree with Chris's statement here about "Getting your name out there" and this is not to call Matthew out at all, because that concept and verbiage is so readily used, but in opposite fashion, I don't give a flying hoot if my name is out there as long as my bank account is full and I can buy crabs whenever I want! (it's a Maryland thing, sorry...) Getting in front of interested prospects is the key to making money in your offline business...NOT trying to see how far and wide you can spread your name. I have noticed that the more my name has gotten "out there" the more time I have wasted on tire kickers and people who LOVED the concept of my social media marketing and content creation services, but honestly...couldn't afford to buy a decent shirt to show up at an appointment in.

    You are Chris Green...I am Mac the Knife...I think we share a lot in common...now I am going to buy your WSO....NO, don't try to stop me...I am doing it!

    Mac the Knife
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  • Profile picture of the author Michael Clough
    Chris....this is the start of a good thread. I do SEO, FB Fanpages, and Mobile Text Marketing for local businesses.

    I have 8 clients now and they are all very happy with me. I belong to a local chamber and all I'm hearing is "I don't have any money!"

    I have no problem calling businesses and even just dropping in on them, as I actually love it

    I swear I might just "snap" any minute now! Just kidding, but it is getting very frustrating. My wife says join another Chamber in the next town (larger)....of course I don't feel like plunking down another $300 bucks, again.

    Or......maybe I should go into the Big City (Boston) and hit up some businesses that actually seem to have more money, as they are paying huge rents.

    Your input is greatly appreciated.

    Thanks.....Mike
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    • Profile picture of the author iamchrisgreen
      Originally Posted by Rowdy Yates View Post

      I have 8 clients now and they are all very happy with me. I belong to a local chamber and all I'm hearing is "I don't have any money!"
      Hi Mike

      I hear you loud and clear !!!

      The Chambers can be a pain at times. Here is my strategy though:

      We did a kind of JV with them. We paid some money and they put an event on where 60 local companies came along, had some breakfast and listened to us talk about how SEO could transform their business.

      From that event, several things happened:

      1. Other people asked us to speak at their events.
      2. People in the room booked meetings with us (a couple became clients).
      3. People referred other businesses to come to other events we put on.

      So, in that respect you can 'work' the chamber and get a return.

      What you said about "no money available" is a basic reaction to people thinking they are spending instead of investing. You could cover this off in a seminar if you got chance to do one.

      Hope that helps.
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    • Profile picture of the author iamchrisgreen
      Originally Posted by Rowdy Yates View Post

      I have no problem calling businesses and even just dropping in on them, as I actually love it
      Well ... most people don't like doing that. So you should do it ... a LOT !!
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      • Profile picture of the author Deidra Renee
        Originally Posted by iamchrisgreen View Post

        Well ... most people don't like doing that. So you should do it ... a LOT !!
        and offer to do it for other people for a small fee
        *hint hint* :rolleyes: LOL!!
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    • Profile picture of the author BradleyC
      Originally Posted by Rowdy Yates View Post

      I have 8 clients now and they are all very happy with me. I belong to a local chamber and all I'm hearing is "I don't have any money!"
      I hope you don't mind me butting in on your thread.

      The "I don't have money" objection is one of the most common objection. Believe me, most have the money. What they're really saying is, "You haven't convinced me why I should part with my money and give it to you?"

      Take a look at your presentation and evaluate these items ...

      Are you telling, or are you selling?
      Sales people like to talk and too often they just simply say way too much! Plus, if you're doing all of the talking you'll lose their interest. Your presentation needs to involve them into your presentation by asking them questions, doing tie downs, etc.

      Is it focused around the business and how they benefit by having your service?
      Again, too often people will tell people all about the service or product but they don't show how they benefit from it or explain why that's important to the business.

      New sales people will sell features. A feature is what it does. To effective sell you sell benefits which is how the business benefits from what the feature does.

      To break the habit of feature selling, do this ... Give the feature and then follow that with, "and what that means to you is ..." and then give them the benefit of that feature. Benefits is what sells, not features (unless you're selling a high tech item to engineers people ... they want features).

      Not Doing Little Agreements Through Presentation.
      Throughout the presentation you should be getting little aggreements. These let you know they're listen and with you, and help you learn quickly when they have an objection or don't agree.

      The standard rule of thumb is when you share something of significance that would be of value to the business, tie it down with a minor close ... "This helps your business build your list so you can market other products and services to those people." You can tie it down like this ...
      • Do you see how that would be of value to your business?
      • What an excellent way of building a list to continue marketing too, wouldn't you agree?
      • Is that something you could see your business doing?
      • That makes sense, doesn't it?
      • Nice, huh?
      There are hundreds of ways of tieing a statement down or asking a minor close.

      Also, what you absolutely need to understand is ... If you say it, it's not important. If they say it then it's the gospel truth. Tie downs take important statements you make and make them true and important.

      Anyway, that's my 2 cents. Got to get a proposal out.

      Bradley
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  • Profile picture of the author Michael Clough
    Great Chris,,,,,,,thanks so much! I could even get a couple of my clients to
    show up for support, and give a brief testimonial, or just for support. As they
    are Chamber members as well.

    cheers.....Mike
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  • Profile picture of the author gammon
    I think the most hard thing for me is dont know how to find my clients first.
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  • Profile picture of the author Black Hat Cat
    Banned
    Originally Posted by iamchrisgreen View Post


    What are you finding the hardest about getting offline clients?
    The part where you have to mislead them into thinking they need these services that will probably not make them one dime.
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  • Profile picture of the author Michael Clough
    @BradleyC....you sound like an old sales guy and I appreciate your input, as I have been in sales for 30 years.

    Sometimes I need to be reminded of certain things and what you said really helps. However, I know all these people personally, and they actually are hanging on by a thread!

    So, I will "get out of Dodge" and start to concentrate on larger accounts.

    Thanks again.....Mike
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  • Profile picture of the author dancorkill
    Cool thread, great to see good people giving back.

    No money is a weak objection. I would suggest any variation of "that is exactly why you need this" "What is your plan to make more money without effective marketing?". But actually dig deeper, no money can't be an objection if you have a solid plan to make them more money, usually they don't understand something or don't trust you etc.

    Although some small businesses do literally have no cash flow, just skip those.

    The biggest problem I hear from people is all their efforts are push, they are getting no inbound inquiries.

    @Black Hat Cat haha what?
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  • Profile picture of the author Mark Filsaime
    Losing potential customers to a competitor. After you setup a booth on a sales convention, you saw that another company is offering the same services same as yours and they have the bells and whistles. Now, after all of the discussion about what's gonna be your sales pitch to the customers prior that day, you saw that it won't gonna get you the customers you need. You are stuck with a sales pitch that is on the losing end. We have the option to provide an added months to the service we offer but we didn't push with it since we have not forecasted the expenditures if we adjust the plan, call it no plan B.
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  • Profile picture of the author JerrickYeoh
    The hardest thing i found in offline market is , lot of people do not understand about SEO and they do not notice the need of SEO.
    Idea, solution and benefit been given yet not working . How to be a persuasive by providing online service?
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    • Profile picture of the author BradleyC
      JerrickYeoh,
      Then why are you selling it when there are so many other products you could be selling?

      Quit beating your head against the wall and make this business easier. Find a product that makes sense that offers great value to a business and sell it.

      My business practice isn't to lead in with traffic generating strategies like SEO. Instead I first help the business to put in place strategies that maximizes their advertising. Most of these are online tools, but re-engineered for the offline business.

      My objective is to make sure the business is maximizing the current marketing FIRST, which in turn increases their leads and sales. Talk about being the businesses hero!

      Let's say the business is currently spending $1000/mo on advertising and prior to my involvement they would produce 20 leads and 10 sales. That means ...
      • They're paying $50/lead ... this is their cost to lead amount.
      • They're paying $100/sale
      Once I put my pieces in place, for the same $1000 they're currently paying (at this point I don't touch what they're currently doing) they pull in 50 leads and make 35 sales. That now means to the business ...
      • They're paying $20/lead ... this is their cost to lead amount.
      • They're paying $28.50/sale
      They quickly see the results of the pieces I put in place. Obviously they're ecstatic!

      Then I ask them, "Could you imagine how much more money you'd make if we could attract even more of the consumers who are right now looking for a business like yours?"

      They get excited. I then give them a presentation about smart phones and how people are now searching for businesses using the internet. Making a long story short, they say yes to about anything I offer because they know that with the new system I've put in place that they have a better chance than any competitors to earn the business of those people looking online for a business like theirs.

      My point in all of this is find your speciality, find the products that you feel good about.

      I never lead in with SEO. To me, that's putting the cart in front of the horse. I first put the pieces in place so when there website does get the additional traffic it's positioned to dominate that market place and the business has a system in place to effectively and automatically handle the leads, for one.

      Bradley
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    • Profile picture of the author iamchrisgreen
      Originally Posted by JerrickYeoh View Post

      The hardest thing i found in offline market is , lot of people do not understand about SEO and they do not notice the need of SEO.
      Idea, solution and benefit been given yet not working . How to be a persuasive by providing online service?
      Hi Jerrick.

      Part of your job is to make people aware of how they need SEO. The thing is though that you can't just tell them.

      For example, if you told me to get fit, I probably wouldn't. If you helped me understand that I may not live past 50 and see my kids grow up if I keep on eating crap, I would take more notice.

      So... in the same way, you need to help companies understand that they will be beaten by the competition if they are not no.1 on Google for what they do.

      How do you do that?

      1. Free reports
      2. Seminars
      3. Email newsletters
      4. Talks for your local chamber
      5. Articles in local business mags

      you get the idea...
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  • Profile picture of the author sherylmartin
    For me, the hardest thing about finding offline clients is being patient and taking the time to let them see results before pitching them on other services. I deal with real estate agents quite a bit and it is hard to not just throw the book at them and show them all the things that they need to be doing. I have to remind myself to go slow with them so that they can see real results before committing to spending more money. This works out better in the long run, but it is HARD in the short run because it means I have to have a consistent supply of leads coming in to allow my existing clients time to grow and increase the scope of what services they are using.
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  • Profile picture of the author JBroyer44
    Yeah i don't think when I get my offline business going here real soon, (not stalling just my seasonal day job is still in full effect) I wouldn't be leading with SEO either. First it is kind of a vaque smoke and mirrors product to sell, it isn't immediately tangible and it could take some time before results are seen making the client ansy.

    If you lead with a more tangible product web design/re-design or mobile web sites it is a tangible product that a client pays for and receives. How you sell the benefits is all about lead generation, you are selling them a site that is designed to convert leads and bring in business, not a 2001 online brochure!

    What you are essentially doing here is leading them to your SEO services, as once you sell them a lead capture web site or mobile site you present them with a plan to attract more targeted visitors every month. SEO should always be a back end product in my opinion.

    So you get the tangible product > (web design) > Then lead development > (SEO) then you can go a step further and sell them on customer retention > (email marketing, SMS text message marketing) > and then that leads back to another tangible product >>custom Facebook fanpages !!

    As a single 26 yr old living in NH getting just a handful of clients through that whole funnel could set me up for a very comfortable lifestyle.


    Point is lead with a product then sell services.
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