First Day Getting Clients, I failed (New Plan in the Works)

by grey38
26 replies
I went to a town near where i live. It's a medium sized town I suppose. My first mistake was choosing chiropractors and psychiatrists first. Chiropractors dont work every day, so 3 of them were closed. I had a list of 7 clients btw.

Now I"m down to 4 clients. One of the clients i had were the same place. They had a google places of their name and their business name. So that narrowed me down to 1 less. His wife handled marketing which wasnt there. So -1 again.

Now I'm at 2 clients. 1 of the psychiatrists moved, with no sign of where too. The last psychiatrist (my last hope) was in a meeting with a client who is normally in there for 2 hours, their session just started. I was blown. All 7 clients vanished into mid air. Never got to talk to one of them.

I offer many services. I will obviously try to sell the big packages, marketing the "Everything you Need to Crush the Competition" kinda mindset. However I do sell specialized plans.

Recently however I was thinking about just doing SMS marketing to start off. My short term goal is to quit my local grocery story. I was reading a thread and just charging 250 per month for local restaurants could be quick conversions. 30 Cold calls could easily put me in at least 3 conversions (hopefully). That would be enough to quit my grocery store (sad I know).

I would like to move from SMS marketing to the bigger packages when I feel comfortable enough with this. I'm 18 btw, and I'm just entering the world of selling to people. I've been online trying to make money for about 3 years now, and have finally decided to take it local.

Any advice or thoughts on any of what I said?
#clients #day #failed #plan #works
  • Profile picture of the author mogulmap
    Hey Grey,

    I just wanted to say that even though you didn't get to talk to any prospects I don't think you failed at all. The fact that you actually took action and pounded some pavement in my eyes is a huge success. And because of that I know you will do fine in your business.

    Keep it going!
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  • Profile picture of the author grey38
    Thanks Mogul! I will say this though. Approaching that first building was one heck of a plateau to get over. I was soooo nervous. I feel better about approaching now. It's not as bad as our mind can play it out to be.
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    • Profile picture of the author Deidra Renee
      Originally Posted by grey38 View Post

      Thanks Mogul! I will say this though. Approaching that first building was one heck of a plateau to get over. I was soooo nervous. I feel better about approaching now. It's not as bad as our mind can play it out to be.
      I agree that you didn't fail..You're ahead of most people that are still addicted to *learning* which boils down to not taking action. I would suggest that since you aren't afraid of offering your services face to face, maybe try cold calling. You can call way more than 7 people and might get some better results..just a thought.
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      • Profile picture of the author grey38
        Originally Posted by Deidra Renee View Post

        I agree that you didn't fail..You're ahead of most people that are still addicted to *learning* which boils down to not taking action. I would suggest that since you aren't afraid of offering your services face to face, maybe try cold calling. You can call way more than 7 people and might get some better results..just a thought.
        Yes that's what I thought. Someone told me to just see them in person, but I realized how bad conversion rates can be, especially if no one is ever where they should be. What does anyone think about offering an SMS service only to restaurants, to try to get good conversions to get me off the ground.
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  • Profile picture of the author RRG
    Taking action is great, but cold calling on busy professionals like that is not likely to be effective.

    How about calling them and asking if you can send a FREE report.

    You write a 10-page report, something like, "The 7 Biggest Marketing Mistakes Chiropractors Make That Cost Them Thousands: Which Ones Are You Making?

    You give them some valuable info that demonstrates your expertise and that you are different than the guys interrupting their busy day.

    At the end of the report, you have a call-to-action: a FREE, no-obligation "Chiropractor Marketing Audit" (not the greatest name, but call it something other than a free consultation).

    Guarantee the appointment: "If you don't learn at least one new marketing technique that you can implement immediately in your practice, or you just plain feel I've wasted your time, I will write a check for $50 payable to your favorite charity in your name."
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    • Profile picture of the author kenmichaels
      Originally Posted by RRG View Post


      Guarantee the appointment: "If you don't learn at least one new marketing technique that you can implement immediately in your practice, or you just plain feel I've wasted your time, I will write a check for $50 payable to your favorite charity in your name."
      That's a seriously bold move there.

      I would not suggest that last line until your more polished,
      or while your learning your going to be supporting a lot of charities.

      All in All tho. its genius
      I think i'm going to try that in my email prospecting.
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      • Profile picture of the author RRG
        Originally Posted by kenmichaels View Post

        That's a seriously bold move there.

        I would not suggest that last line until your more polished,
        or while your learning your going to be supporting a lot of charities.
        You might think so, but rarely if ever is a prospect going to say, "Well, I didn't learn anything and you wasted my time, so where's my check?"

        It's a way to demonstrate you are an expert. Further, it's a great way to differentiate yourself from others in the field, because no one is doing this.

        Guarantees are a powerful selling tool. If you can't guarantee results, there is always something you can guarantee.
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        • Profile picture of the author grey38
          Wow, this is all great advice. I especially like the idea of sending a report and meeting in the groups of clients.

          Another question about the reports though. How will i find the information they woudl like to hear? Just google "Mistakes chiropractors make" and turn it into a stepped process?
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          • Profile picture of the author RRG
            Originally Posted by grey38 View Post

            Wow, this is all great advice. I especially like the idea of sending a report and meeting in the groups of clients.

            Another question about the reports though. How will i find the information they woudl like to hear? Just google "Mistakes chiropractors make" and turn it into a stepped process?
            Well, hopefully you're a student of marketing and you can come up with the common mistakes ALL businesses make in their marketing.

            But in this case your going to 'niche' the report to chiropractors.

            BTW, another great title/format for a FREE report is "7 Secrets To Doubling Profits In Your Chiropractic Practice In 89 Days Or Fewer."

            Again, give out valuable info then have your 7th secret be for them to partner with an expert in internet marketing (if that's what you do) and closing with the call-to-action for the consultation.
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        • Profile picture of the author ronr
          I've never talked to an offine business owner (friend, client or prospect) about basic online/offline marketing ideas (that almost everyone on the WF knows about) that they haven't been completely blown away from the information. They think you are a genius!

          95% of business owners are completely ignorant about how to market their business online/offline. Notice I said ignorant, not stupid. They are ignorant about marketing like we are compared to them about their business or profession.

          Ron

          Originally Posted by RRG View Post

          You might think so, but rarely if ever is a prospect going to say, "Well, I didn't learn anything and you wasted my time, so where's my check?"

          It's a way to demonstrate you are an expert. Further, it's a great way to differentiate yourself from others in the field, because no one is doing this.

          Guarantees are a powerful selling tool. If you can't guarantee results, there is always something you can guarantee.
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          • Profile picture of the author midasman09
            Banned
            Hogwash! Hogwash! and more Hogwash! I'm sorry BUT....I'M out on the "Battlefield"...every day....talking...person-to-person with SUSPECTS!... changing them to "Prospects"...then to "PAYING CLIENTS"

            Anyone in the Niche you have decided on is a ....SUSPECT... SUSPECT...SUSPECT!!!!

            They are NOT...PROSPECTS....UNTIL....they express an INTEREST....in WHAT....you are trying to sell them!

            So....how does an 18 yr old get SUSPECTS INTERESTED in what YOU are trying to sell?

            "Get a Group of "suspects" together and show them what you got...all at once"? Hogwash? You ain't got the connections OR the experience...yet!

            "Make up a Report or Flyer"? Hogwash! Waste of time and money!

            So...here ya go; (some folks here might call the following "Black-Hat" or at least "Gray-Hat"....but....it has worked for me in ALL my programs for 25 yrs)

            Let's say you chose "Chiropractors" as your Niche (unlike what others have said....there IS a way to sell Chiros...I've sold a number of them)

            I'm not sure what you're trying to sell but let's say you're trying to sell websites. However...don't offer "standard" websites! Offer...LEAD-GETTING websites similar to what Jack Mize has done. "One-Page LEAD-GETTING" sites (here's an example;

            Houston Discount Roofing Contractors - Emergency Roof Repairs 713-242-1651

            This is a One-Pager that will get FAR MORE business than a Fancy-Dancy TEN-PAGER!

            Now...grab a unique, attention-getting Domain (what about "www.TopekasBestChiropractor.com) ("Topeka" is fictitous)

            Set up a one-pager similar to the "Roofer" site....then....go visit local Chiros (You have to contend with the front desk "rejectionists" who are paid to "Guard" their boss)

            Tell her...."Hi! I've made a CLIENT-GRABBING WEBSITE and I'd like to show the doctor how I can bring him MORE PATIENTS! Would you tell him I'm here?

            Curiosity...will bring the Doc out.

            SHOW him your sample....tell him WHY your site WILL bring him more new patients....then give him your price.

            Note: Suspects....want to SEE EVIDENCE....PROOF....that little ol' YOU...all 18 yrs of you....KNOW what you're talking about!

            SHOW YOUR PROOF! Tell him ONLY ONE Chiro in THIS town can have THIS site! Let his "Ego" and "Greed Glands"...work for you...turning him from "Suspect" to "Prospect" to...."PAYING CLIENT"!

            "Suspects" don't know YOU from a Hole-In-The-Wall....that's why...when you SHOW them evidence of what you can DO....you are NOW...taken SERIOUSLY and....they're moved up the ladder to...Prospect....then...a little more talking about Benefits about your product and....WHALA...a Sale!

            Don Alm....Ben dere...done dat....many times
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  • Profile picture of the author emasaa
    Boldness and action is the beginning of a great business.

    Do you have a local chamber of commerce in the area? Cut down your cold calling and target the local business organizations and propose that you give them a free talk.

    I realized that talking to 1 person is just as good as talking to 30 at a time. you spend the same amount of effort.

    Funny thing is that when people are in a room together, they tend to do crazy things like ask you for a one on one appointment. So try and get all the chiropractors in one room instead. Talk to an event organizer and offer to talk in their event free. And such ideas.

    You are bold enough to do this. And good luck.
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    • Profile picture of the author Centurian
      Originally Posted by emasaa View Post

      Boldness and action is the beginning of a great business.

      Do you have a local chamber of commerce in the area? Cut down your cold calling and target the local business organizations and propose that you give them a free talk.

      I realized that talking to 1 person is just as good as talking to 30 at a time. you spend the same amount of effort.

      Funny thing is that when people are in a room together, they tend to do crazy things like ask you for a one on one appointment. So try and get all the chiropractors in one room instead. Talk to an event organizer and offer to talk in their event free. And such ideas.

      You are bold enough to do this. And good luck.
      This is right on target! He knows his stuff as the experienced warrior he is.

      I changed my selling in the early 90's from one-on-one to "selling" to groups using "info-marketing." That's telling not selling.

      After you "social proof" yourself right in front of them, a funny thing happens.

      They all want you to "do it for them."

      My first "appointment" in 1993 was with 75 people. It turned out to be so many people we had to move from the hotel conference room to a nearby restaurant dining room.

      I made $5,000 in the first five days after my "presentation." The rest is history.

      PM me if you'd like help setting these up.

      Derrick
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    • Profile picture of the author Jordan J Caron
      Originally Posted by emasaa View Post

      Boldness and action is the beginning of a great business.

      Do you have a local chamber of commerce in the area? Cut down your cold calling and target the local business organizations and propose that you give them a free talk.

      I realized that talking to 1 person is just as good as talking to 30 at a time. you spend the same amount of effort.

      Funny thing is that when people are in a room together, they tend to do crazy things like ask you for a one on one appointment. So try and get all the chiropractors in one room instead. Talk to an event organizer and offer to talk in their event free. And such ideas.

      You are bold enough to do this. And good luck.
      This is a great idea as it's much easier to talk to a larger captive group than cold calling. Plus, this in a way forces one or more of these professionals to inquire about your services. They'll see the value in it and won't want their fellow professionals taking advantage of your services.

      Originally Posted by RRG View Post

      Taking action is great, but cold calling on busy professionals like that is not likely to be effective.

      How about calling them and asking if you can send a FREE report.

      You write a 10-page report, something like, "The 7 Biggest Marketing Mistakes Chiropractors Make That Cost Them Thousands: Which Ones Are You Making?

      You give them some valuable info that demonstrates your expertise and that you are different than the guys interrupting their busy day.

      At the end of the report, you have a call-to-action: a FREE, no-obligation "Chiropractor Marketing Audit" (not the greatest name, but call it something other than a free consultation).

      Guarantee the appointment: "If you don't learn at least one new marketing technique that you can implement immediately in your practice, or you just plain feel I've wasted your time, I will write a check for $50 payable to your favorite charity in your name."
      RRG,

      I've been reading this forum for only a couple of a weeks and you continue to talk about giving potential customers value which is huge. It warrants that expert label you should own (you might be or you might not be at the moment) and it also sets you apart from the competition. I'm sure not many others are out there doing this kind of thing.

      It builds the relationship as well. They may not be a client now but if you follow up every so often (get their email and send out an email newsletter) and continue to build that relationship, who are they going to turn to down the road when the need IM services?
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  • Profile picture of the author s2n4life
    In my opinion...cold calling is the best way to make money.

    There are 2 reasons why most people cant make this work...
    1. They HATE doing it...and if you do not enjoy it...it will not work!!!!!
    2. They try to sell their services over the phone. HUGE MISTAKE. You should be selling one thing...That you will put more money in their pocket...and thats it. Then schedule a meeting and go over "the basics" about how you will make them more money without going into to much technical stuff. Business owners dont care about seo or texting plans..they care about their customers and money.
    Keep that in mind when meeting with them.

    And I want to give you major kudos to be taking action at 18 years old. Thats totally awesome! And to have your goal of getting out of the grocery store is a very good goal to have. Just keep at it and you will be out of there in no time.

    Are you by chance approved with any CPA networks..because you sound very pro-active and I can give you some methods I use (or have used) that could make you some money...

    Let me know..
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  • Profile picture of the author Jason Kanigan
    If you have local BNI groups, that might be helpful. You can visit several in your area to find out which is a fit. Each group will only permit one of each type of company (ie. web designer), and they will usually have a chiropractor, finance/banker, insurance, mortgage broker, etc. Contact the president of each chapter to let them know you'll be attending their meeting. At each meeting you get to briefly explain who you are and what you do. Don't try to sell anything at first: just build up some trust and see if the system is for you. A fledgling BNI chapter may be the only place you can fit in, but after a group hits 20 members it can become very effective in providing leads.

    One word about terminology: right now you have "prospects", which you may convert to "clients" later.

    You certainly have not failed at all! Hardly anybody wants to do what you did, which is prospecting in person. It's not easy. By phone is more effective because you can reach more people in less time. The "free report" method is a good one, and I would suggest offering that as a second attempt...first try qualifying prospects to see if they have any urgent need for your services. The core of your call script might sound something like:

    "My name is _______, and I'm a web designer here in (town). You and I have never met, but (organization type, eg. doctors) typically ask for my help because they are:

    * frustrated with the technical troubles of trying to create their own website

    * concerned that prospective clients are not able to find them online, and are going to other (org type eg. doctors) instead

    * upset that their phone line is tied up by people asking repetitious frequently-asked-questions that could be answered easily by a website.

    But I don't know if you're experiencing any of these issues...?"

    and let the prospect speak. Your goal is to talk 30% of the time, and have the prospect talking 70%. This means you have to ask good questions. Find out at least one thing that is urgently wrong with their world that you can help out with, and set the appointment to visit them in person to continue the discussion in more detail. Don't try to do anything else over the phone other than try to uncover a little "pain" and set the appointment.

    If they fish for price over the phone, you can either answer with a typical range, or say that there's no way for you to give them a realistic price without meeting and finding out exactly what their concerns and needs are. You want to side-step the "tire kickers" who want to reduce everything to a commodity and get it at the cheapest price.

    Hope this helps!
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  • Profile picture of the author herbaluss
    Buddy , don't even worry about the failures... im on this hump also just starting out and i have realized from all the messages in this forum is that its not acting like your selling to the businesses.... get on the phone and call them up and tell them how you can make them more revenue ( check out the scripts) don't even tell them what you are offering.
    Just get that appointment from advising them you got some ideas you want to introduce them too. What also worked is because i'm new they wanted to see my previous work so i'm going to start giving 1 month free. In that month get them to print up enough marketing material change all marketing to include your stuff and pump it out so they will be hooked and used to the idea.
    now the 1 month free for the first few businesses i would look into getting some type of SMS service that will allow you a free first 30 days.
    Lots of info out here....
    but just make sure you not selling to them but helping them make more money.
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  • Profile picture of the author grey38
    RPG very good advice. I was a little shady on the means of the report, thanks for clearing that up as well.
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  • Profile picture of the author wordydiva
    I had to chime in and agree that what you described is no where near failure. It is great that you got out there and went to every business on your list. You are off to a wonderful start, and this thread has some good advice to help you out next time. I especially like the idea of speaking to a group.
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    • Profile picture of the author Cali16
      As many others have already said, you didn't fail! You took action which is more than most people ever do. Congrats on that!!

      As for targeting private practice professionals like psychiatrists and chiropractors (as well as dentists, therapists, physicians, etc), just dropping by is probably not a very efficient method because most of the time they are with patients (or not working that day). If you call them, you'll likely get the gatekeeper or their voicemail.

      I would email them or mail them, with a free report offer (as mentioned above) and / or to schedule an appointment. Then follow up with a phone call. As someone else mentioned, don't try to sell your services, rather, sell them on how you can put more money in their pocket.

      The idea of speaking to groups is also excellent - if you're comfortable doing that. You could do a presentation on "how to do xxxxxxx" (xxxxx being some aspect Internet marketing). Most won't want to do it themselves and will end up hiring you to do it for them.

      Keep up the good work and again, congrats on taking action! You didn't fail at all!
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      • Profile picture of the author livlady10
        Grey38,

        Congratulations on taking bold action. Most people hate meeting face to face. Whether you know it or not, you're demonstrating actions of a future successful business person.


        I'm a newbie here and just starting out myself.

        Can someone give an example of "selling your services to a business" versus "selling the business on how you can make them money."

        I keep hearing that no one likes to be sold to, so maybe someone can provide a short script so that I can understand the difference between the two.

        Thanks everyone.
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  • Profile picture of the author Matt Lee
    Glad to hear your making such a big step at 18! I would NEVER have been able to do this when I was that young. I just wanted to chime in like many others here and reiterate the fact that 1 day is NOT a failure. The key to success is consistancy. Whatever method of lead generation you choose - stick with it for 30 days. That way you can gauge how well it actually works. It's my experience that new clients come in groups. I can go a week without any sales but the next week I'll get 3 or 4 different orders.

    Also, fine a way to get your clients on a RECURRING billing cycle. Residual income is the key to wealth in this industry. Stay focused and positive. Best of luck to you!
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    • Profile picture of the author dtaylor
      Congratulations, you are off to a great start. If you get out and see 20 businesses personally per day and just sell the appointment you should be able to average setting 2 appointments per day. 10 appointments with business owners per week will make you a very nice income.

      Change up the business types so you are not calling on all the same type. You will hit on some hot niches this way.

      Also, someone mentioned group presentations. These are fantastic ways of getting business. Most of the well-known ones such as CofC charge for membership. Look for local associations such as downtown business association, mall retailers association. They are out there you just have to look for them. These types of organizations are usually dying for good content for their monthly meetings.

      Give an informative non-salesy presentation on a subject they are most likely interested in such as mobile websites, getting noticed in Google Places, Generating more leads with email marketing etc.

      Keep it up,
      DTaylor
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  • Profile picture of the author tpzy
    I agree with most other posters, you didn't FAIL. Just taking the first step is very often the hardest step. I took that first step yesterday to set an appt. today. Of course, Murphy's Law kicked in and the meeting got cancelled but I'm still pressing forward.

    This is a very small niche and there are only three local businesses that I can approach. I'll give my first prospect till the end of today to "call back" like they said. If not, on to the next!

    Keep at it!
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  • Profile picture of the author TopKat22
    Very well done!!! As so many have said, you most certainly did not fail. You succeeded at getting out and doing something. Only a small percentage of the people ever do that.

    I would suggest these things:

    Join all the small business networking events in your area, I have found many more prospects at these than the bigger Chamber of Commerce meeting. And attend every event. Build some relationships and then offer a couple people you like a free trial period to really show how much you can do for them. If you do a good job, they will tell others and there you go.

    I did this once with something for a chiropractor and gave a full month free all out service. He was thrilled signed a contract with for my fee and even threw in free treatments. :-) He told so many other chiro's that for a while I had more to do than I really wanted.

    See if your can speak at business meeting for chiro's or any other group you want to work with.

    The main thing is keep it up and persist.

    Good luck and I'm looking forward to reading more about your success in future posts.

    :-)
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  • Profile picture of the author Steve Rosenbaum
    Congrats, Grey38 for taking the first steps. This thread is invaluable, as so many people are unselfishly sharing their expertise and experience (we could make a WSO out of it!). I was thrown out of my first cold call and told that if I ever came back, he'd shoot me! You're doing better than me! Keep it up, document, journalize and measure your results.

    Steve
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