Customer initiated chargeback - any suggestions?
I got some unpleasant news from American Express today. A lawyer client of mine initiated a chargeback against me - claimed he never spoke to me or authorized the work. Now, I have a written work agreement, and a trail of emails 3 months long detailing the work he wanted done. I have ranking reports showing 1st and 2nd page rankings that I achieved for this guy for over 30 keyword phrases. But Amex informed me that if I don't have anything with his signature on it authorizing the charges, then they will probably not reverse the chargeback.
Lesson learned - always get a real signature before you charge a client's credit card. A written work agreement is NOT enough!
I tried calling him twice today, and he did not return my calls. Does anyone have any experience in these matters? Does anyone have any suggestions on actions I can take? The amount of the charges totalled $2090 over 3 months time.
So far, this is NOT what I call a good start to my work week...
:^((
BJ
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