Wow, Reputation Management must be the easiest sell ever?! MASSIVE LUCRATIVE MARKET !!!

12 years ago

well done PV, there have been previous threads about this you may be able to find some good content on too, it certainly is a good one to go for and multiple cross/ up sells from it

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Mike

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StrategicCheetah

12 years ago

Originally Posted by mjbmedia

well done PV, there have been previous threads about this you may be able to find some good content on too, it certainly is a good one to go for and multiple cross/ up sells from it

Cheers Mike! Yeah I've read a lot of good info on this forum regarding Rep Management. I guess I just wanted to share my own experience for encouragement and to point out how easy a sale it is!

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KohenD

12 years ago

Hahaha.. been doing Rep management for a at least a year now.

The truth is that they really are begging for it. Its the EASIEST service to sell.

Don't be afraid to think big. I charged about $12k at times.

Hit me up if you have any questions, since yeah been in this industry since mid 2010.

People know that its their most valuable asset that is at stake , so they are happy to pay more for this.

Now in terms of

Thanks
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mjbmedia

12 years ago

Originally Posted by KohenD

Hahaha.. been doing Rep management for a at least a year now.

The truth is that they really are begging for it. Its the EASIEST service to sell.

Don't be afraid to think big. I charged about $12k at times.

Hit me up if you have any questions, since yeah been in this industry since mid 2010.

People know that its their most valuable asset that is at stake , so they are happy to pay more for this.

Now in terms of

................................. now in terms of what? o do tell us......
Its like The Life of Brian , dont leave us in suspense

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Vikuna2009+ 12 years ago

Originally Posted by mjbmedia

................................. now in terms of what? o do tell us......
Its like The Life of Brian , dont leave us in suspense

See poster's sig, I guess,Eva
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- mjbmedia 12 years ago
  
  Originally Posted by Vikuna2009+
  
  See poster's sig, I guess,Eva
  
  ahhh I rarely look at sigs but thanks for answering my prayers
  
  Thanks
  
  1 reply
  
  Signature
  
  Mike
  
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  Vikuna2009+ 12 years ago
  
  Tools to Control Your Online Reputation
  
  Here's another way to follow tweets for ex. Hope you find this valuable, Eva
  
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ryanmckinney

12 years ago

Originally Posted by KohenD

Hahaha.. been doing Rep management for a at least a year now.

The truth is that they really are begging for it. Its the EASIEST service to sell.

Don't be afraid to think big. I charged about $12k at times.

Hit me up if you have any questions, since yeah been in this industry since mid 2010.

People know that its their most valuable asset that is at stake , so they are happy to pay more for this.

Now in terms of

Do you usually charge that for a yearly contract? or an "upfront cost" and monthly cost, equaling that for the year?

Thanks

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blue101

12 years ago

Originally Posted by KohenD

Hahaha.. been doing Rep management for a at least a year now.

The truth is that they really are begging for it. Its the EASIEST service to sell.

Don't be afraid to think big. I charged about $12k at times.

Hit me up if you have any questions, since yeah been in this industry since mid 2010.

People know that its their most valuable asset that is at stake , so they are happy to pay more for this.

Now in terms of

Hit me up if you have any questions, since yeah been in this industry since mid 2010.
How do you get customers (Its the EASIEST service to sell. ) I have tried emails,are there any other tips you could give me to get the customers I know how to find them and working on global so I can't meet face to face what kind of subject line can i use to get them to open the email? How do you decide on what to charge? Do you use paypal or any other service to get paid? Thanks for your help

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David Potthast

12 years ago

What have you found to be the best way to contact/approach prospective clients?

Thanks
1 reply

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ronr

12 years ago

We did some tests with dentists and a few other niches who had really bad online reputation problems. We approaced by direct mail and phone. The direct mail showed print outs ow what was being said about them. Most of them didn't realize they had problem and even after showing them they weren't really interested in improving their rep.

This was not a large test but the response was no better than for other services to offline busiensses we offered.

Ron

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ADukes81

12 years ago

Originally Posted by ronr

We did some tests with dentists and a few other niches who had really bad online reputation problems. We approaced by direct mail and phone. The direct mail showed print outs ow what was being said about them. Most of them didn't realize they had problem and even after showing them they weren't really interested in improving their rep.

This was not a large test but the response was no better than for other services to offline busiensses we offered.

Ron

Same thing here. I hit reputation management hard for about 3 months sending out close to 100 letters followed up with about 25 of them with 4-8 page reports. I got nothing. Had 2 appointments and they really weren't interested (or I am a bad closer). Both businesses have the same negative reviews.

I am working with a client now, trying to convince him that he needs it (a HUGE understatement) and he's still not seeing the value. It's my very first client's step father's business that needs it. I got to know them pretty well over the last year and he's hesitant on moving forward.

If any of you experienced Warriors could lend a hand on how to close this, I am all ears.

Thanks
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ryanmckinney

12 years ago

Originally Posted by ADukes81

Same thing here. I hit reputation management hard for about 3 months sending out close to 100 letters followed up with about 25 of them with 4-8 page reports. I got nothing. Had 2 appointments and they really weren't interested (or I am a bad closer). Both businesses have the same negative reviews.

I am working with a client now, trying to convince him that he needs it (a HUGE understatement) and he's still not seeing the value. It's my very first client's step father's business that needs it. I got to know them pretty well over the last year and he's hesitant on moving forward.

If any of you experienced Warriors could lend a hand on how to close this, I am all ears.

Not experienced in rep management for clients. But what I have found in the past that helped close the deals was making the potential client take the action, i.e. "Send keyword to this shortcode" and when they see that and realize the power they like it.

Or, type in "your keyword + city (etc etc), see all of your competitors?"

So MAYBE (if you already haven't tried) , tell him to look up his company with you in person .. company/business name reviews .. and all of the negative reviews will show up.. and explain to him how many people look up reviews on something before they move forward..

Maybe that will help? I just found making them complete the action, and sort of going through it as a potential customer/client would, paints a better picture.

Good luck!

Ryan

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nofearman

12 years ago

First of all, if the prospect does NOT get an "emotional" reaction out of the bad publicity, forget it, nothing you will say will change his/her motivation. Find those who are "affected" by it. I had this happen to my own online retail business. And since I rely 100% of on online traffic, I was devastated by the reality of online ANONYMOUS Slander and moved into high gear learning all I could about RM. I did NOT need to be sold. I think this is a service that is VERY difficult to sell, however, find those who are experiencing the "pain" and the selling is already done for you.

Originally Posted by ADukes81

Same thing here. I hit reputation management hard for about 3 months sending out close to 100 letters followed up with about 25 of them with 4-8 page reports. I got nothing. Had 2 appointments and they really weren't interested (or I am a bad closer). Both businesses have the same negative reviews.

I am working with a client now, trying to convince him that he needs it (a HUGE understatement) and he's still not seeing the value. It's my very first client's step father's business that needs it. I got to know them pretty well over the last year and he's hesitant on moving forward.

If any of you experienced Warriors could lend a hand on how to close this, I am all ears.

Thanks
1 reply

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nofearman 12 years ago

I am looking for a good "Marketing" video for Rep Management. There are a couple WSOs but the videos I think are lacking. Since RM is all about educating the prospect BOTH to the dangers of Bad publicity and the importance is fixing it Fast. If anyoen knows of a REALLY good marketing video, please post here. BTW, I bought Bruce NewMedia WSO on RM and it was worth the investment.
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TWalker

12 years ago

This sounds great but...

One sale does not make a "crazy conversion rate". It is simply a sale, albeit a good one for the seller. I do think the OP is on to something and should pursue the heck out of it. Do not let my skepticism hinder you for a second but sometimes we make a sale and it seems the whole world has changed.

Reputation management is something we all know many need, convincing them of that is another matter.

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Bruce NewMedia

12 years ago

Since April of this year I have been offering Reputation Repair/management services.
Here's a suggestion: Its NOT the ones with the worst reviews or the most negative reviews that usually prove to be the best or most motivated clients...it's more often the ones who have the MOST RECENT or new negatives, that never had them before..

Here's what I see happening (this is first hand experience I've acquired) If they have had lots of bad reviews for a long time (say a year +), they usually think, "so what"?
They feel like they are still in business, cops haven't shut them down (:-), nobody is suing them, etc...so it must not make any difference.

I find the prime candidates have newer negatives, fewer negatives, family owned,
and are in industries where competitors look pretty clean as well.
With this niche, targeting is much more important than closing skills, imo.

Just my experience and that of some of my students. Hope that helps.
_____
Bruce

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StrategicCheetah

12 years ago

Originally Posted by potthastd

What have you found to be the best way to contact/approach prospective clients?

I have had success by phoning and emailing so far. Emailing is great because you can actually screenshot the bad reviews and send them through. This is really powerful.

Originally Posted by ronr

We did some tests with dentists and a few other niches who had really bad online reputation problems. We approaced by direct mail and phone. The direct mail showed print outs ow what was being said about them. Most of them didn't realize they had problem and even after showing them they weren't really interested in improving their rep.

This was not a large test but the response was no better than for other services to offline busiensses we offered.

Ron

Originally Posted by ADukes81

Same thing here. I hit reputation management hard for about 3 months sending out close to 100 letters followed up with about 25 of them with 4-8 page reports. I got nothing. Had 2 appointments and they really weren't interested (or I am a bad closer). Both businesses have the same negative reviews.

I am working with a client now, trying to convince him that he needs it (a HUGE understatement) and he's still not seeing the value. It's my very first client's step father's business that needs it. I got to know them pretty well over the last year and he's hesitant on moving forward.

If any of you experienced Warriors could lend a hand on how to close this, I am all ears.

Ok, to both of you guys above, the experience you have had sounds totally different to mine. I have been speaking to clients who have immediate PAIN and are desperate for a solution, there was no real selling involved.

I didn't have to explain why having bad reviews was damaging to their business I just called and talked about it with them, they were already desperate for a solution.

I positioned myself as an expert who specialised in solving this exact problem and they were very very keen to meet with me.

Perhaps I've hit a lucky patch with the initial contacts I've made but I'm speaking to very motivated buyers so far!

Originally Posted by TWalker

This sounds great but...

One sale does not make a "crazy conversion rate". It is simply a sale, albeit a good one for the seller.

True, I was more referring to the rate at which I was converting phone calls to appointments being crazy, comparison to what I'm used to when offering other services.

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ronr

12 years ago

Good for you for the one sale so far and that you are getting appointments.

I tried email and direct mail as I said both to ones with new bad reveiws and old ones. It didn't seem to matter.

I used actual bad reviews they were getting as headlines. For example:

....Worst ripoff ever. Never to to _________ for ____...

...I don't know how they sleep at night. They did a horrible job..

and my favorite.

..I wouldn't let this person work on my dog" .. :-)

My test was fairly small and if I would have keep going I'm sure I would have got response but since I customized each one it just wasn't worth the time to keep doing it

I hope what you are doing keeps working for you.

Ron

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StrategicCheetah

12 years ago

Originally Posted by ronr

Good for you for the one sale so far and that you are getting appointments.

I tried email and direct mail as I said both to ones with new bad reveiws and old ones. It didn't seem to matter.

I used actual bad reviews they were getting as headlines. For example:

....Worst ripoff ever. Never to to _________ for ____...

...I don't know how they sleep at night. They did a horrible job..

and my favorite.

..I wouldn't let this person work on my dog" .. :-)

My test was fairly small and if I would have keep going I'm sure I would have got response but since I customized each one it just wasn't worth the time to keep doing it

I hope what you are doing keeps working for you.

Ron

You should try calling these people and introducing yourself, you will get a much better gauge of how they feel about the reviews by speaking to them on the phone. I've had most success through calling but tbh when I've not been able to get the right person on the phone I've sent an email and out of the few emails I sent I've managed to get the attention of a Managing Director of a really large letting agent in Scotland and we went back and forth by email until getting a meeting arranged for next week.

I should maybe point that up until this point, I've only been dealing with letting agents. It seems like there are a multitude of these types of businesses with terrible reviews.

I guess alot of tenants have an axe to grind with their landlords and the letting agents seem to be the ones who get it in the neck, which creates this opportunity

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blue101

12 years ago

Originally Posted by PositiveVibe

You should try calling these people and introducing yourself, you will get a much better gauge of how they feel about the reviews by speaking to them on the phone. I've had most success through calling but tbh when I've not been able to get the right person on the phone I've sent an email and out of the few emails I sent I've managed to get the attention of a Managing Director of a really large letting agent in Scotland and we went back and forth by email until getting a meeting arranged for next week.

I should maybe point that up until this point, I've only been dealing with letting agents. It seems like there are a multitude of these types of businesses with terrible reviews.

I guess alot of tenants have an axe to grind with their landlords and the letting agents seem to be the ones who get it in the neck, which creates this opportunity

Can i ask what type of business did you target? Have you been having sucess with just phone calls or emails?

Thanks

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TimD

12 years ago

Man Bruce,
That is some of the most succinct marketing advice I've seen. Lots of people would pad that out with 25 pages of fake step-by-step and charge $27 for it.
Good on you.

Originally Posted by Bruce NewMedia

Since April of this year I have been offering Reputation Repair/management services.
Here's a suggestion: Its NOT the ones with the worst reviews or the most negative reviews that usually prove to be the best or most motivated clients...it's more often the ones who have the MOST RECENT or new negatives, that never had them before..

Here's what I see happening (this is first hand experience I've acquired) If they have had lots of bad reviews for a long time (say a year +), they usually think, "so what"?
They feel like they are still in business, cops haven't shut them down (:-), nobody is suing them, etc...so it must not make any difference.

I find the prime candidates have newer negatives, fewer negatives, family owned,
and are in industries where competitors look pretty clean as well.
With this niche, targeting is much more important than closing skills, imo.

Just my experience and that of some of my students. Hope that helps.
_____
Bruce

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Matthew Iannotti

12 years ago

I believe reputation management id going to be the next BIG service to be offering. Many companies DO care what is being said about them, it is actually one of the easier "foot in the door" services to offer as this is something you can do instantly for them (even for free to break the ice)

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Looking4Mentor

12 years ago

Great concept turned reality!

It's really cool when you have service that "desperate" people need, then it's not selling anymore - it's just educating them on how you can fix their problem.

Good stuff!

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golf69

12 years ago

This is a massive market that's wide open. An easy sale because you can take away their pain. Trust me noooo one wants even 1 bad review out there.

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peewhy

12 years ago

Excellent post, I love to hear good news and thanks for the tips! well done!

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Tadresources

12 years ago

I am a purchaser of the reputation management services and what I care about is people doing a good job. And after paying out $375 for an initial service I have since paid out a lot more through other services of the same company because they did such a good job with the first service.

I too have also recommended the company to others - remember guys word of mouth goes a long way.

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peter360

12 years ago

Ya, I think that reputation management is a great service to offer. I am taking a few courses now to learn more about how to go about it. You can find a lot of good info on YouTube.

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mrtall74

12 years ago

Anyone have a list of the wso's on reputation mgmt/

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abo28

12 years ago

Great thread, I've just given it five stars.

Question: is there a fast way to find a lot of negative reviews (for different companies) in Google Places or on review sites?...

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StrategicCheetah

12 years ago

Thanks for all the feedback guys, forgot to subscribe to my own thread, rookie mistake lol.

In terms of finding companies, its so easy... Just decide on the niche, search on Google, Yelp, Yellow Pages etc and you will find plenty with bad reviews.

I signed another client on Thursday who came to my flat with cash at 8pm on Thursday night!! He is really determined to get his reputation sorted out online.

I have another 2 clients in the pipeline who I have met with and I expect to close them this coming week.

The best thing about my most recent deal is, my new client is a mega cool guy. So nice and I suspect his plumbing competitors have been out to sabotage him because I really can't see him offering a shoddy service after meeting with him a couple of times!!

Looking forward to turning things around for him.

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TO

12 years ago

My question is - would you turn business from someone who you believe to be - let's say "Shady", or someone who really does have a bad rep in your area? I would not feel comfortable working with someone like that.

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StrategicCheetah

12 years ago

Originally Posted by TO

My question is - would you turn business from someone who you believe to be - let's say "Shady", or someone who really does have a bad rep in your area? I would not feel comfortable working with someone like that.

The stipulation I always put in place from the start is, genuine testimonials only.

If they can give me good testimonials that are genuine, I don't have a problem putting those into the limelight.

Aside from that, its not for us to judge who is shady and who isn't shady, in my humble opinion.

In terms of avoiding "problematic customers" I always do my due diligence and put contracts in place before the work commences so that you can't lose out if they try any funny business.

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dshipman

12 years ago

Originally Posted by PositiveVibe

The stipulation I always put in place from the start is, genuine testimonials only.

If they can give me good testimonials that are genuine, I don't have a problem putting those into the limelight.

Great thread. Question about what's done after you get the good testimonials: Do you then have the client contact his customers and have them put the good reviews on Google Places, Yelp, etc. or do you take the testimonials and add them yourself.

Just wondering how it's done.
thanks

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StrategicCheetah

12 years ago

Originally Posted by emergemma

Great thread. Question about what's done after you get the good testimonials: Do you then have the client contact his customers and have them put the good reviews on Google Places, Yelp, etc. or do you take the testimonials and add them yourself.

Just wondering how it's done.
thanks

Sorry, I've just realised I missed this!

I use Local Business Listing Robot ( you can find this on Google )

Its a totally awesome little system that takes care of posting reviews to all the main sites!

So you just grab the testimonials from the client and bang them on there.

So easy!

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drees5761

12 years ago

Excellent success so far well done! I am getting into offline marketing now with Google Places but this looks like another area to explore, im from the UK also but down on the south coast of England, thanks for the motivational posts!
Do you find Local Business Listing Robot expensive?...nearly $100 a month?

Thanks
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StrategicCheetah

12 years ago

Originally Posted by drees5761

Excellent success so far well done! I am getting into offline marketing now with Google Places but this looks like another area to explore, im from the UK also but down on the south coast of England, thanks for the motivational posts!
Do you find Local Business Listing Robot expensive?...nearly $100 a month?

It does at first appear to be expensive but relatively speaking its cheap.

You can satisfy the needs of alot of high paying clients using that software. All you need is one client paying you $500 p/m to sort out reviews on the main sites and you're already making 5 times your money for doing almost no work.

Its a great little hands off business model

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agonce

12 years ago

a good way to find a business who cares about their online presence is by searching them on facebook and other social media sites(after you've found out that they have bad reviews). That way you already know that they are already interacting with their clients online and if you spot bad reviews about them, heck even if its 2-3 bad reviews only, they will be glad to pay you to fix that.

just my opinion

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StrategicCheetah

12 years ago

Just signed another client today. The largest client I've ever had on my books!

I met with them last week and they wanted me to supply references and all sorts. I explained I couldn't offer references because it was a confidential service.I thought they were gonna pass because of that.

Then I was in town doing Christmas shopping today and I get a Voicemail from the Director saying "we've decided to give it a go, call me to arrange payment". What an amazing shock that was!

I am looking forward to absolutely destroying it in the New Year with reputation management.

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agonce

12 years ago

Originally Posted by PositiveVibe

Just signed another client today. The largest client I've ever had on my books!

I met with them last week and they wanted me to supply references and all sorts. I explained I couldn't offer references because it was a confidential service.I thought they were gonna pass because of that.

Then I was in town doing Christmas shopping today and I get a Voicemail from the Director saying "we've decided to give it a go, call me to arrange payment". What an amazing shock that was!

I am looking forward to absolutely destroying it in the New Year with reputation management.

wow good job. I have about 20 leads that I'm gonna call tomorrow after seeing your success. It is very inspirational thread indeed!

thanks

Thanks
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StrategicCheetah 12 years ago

Originally Posted by agonce

wow good job. I have about 20 leads that I'm gonna call tomorrow after seeing your success. It is very inspirational thread indeed!

thanks

Brilliant! Thats the aim of the game, if we can all keep each other motivated on here we're onto a winner!
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kaidaiah

12 years ago

Very good idea!! I personally didn't even connect the thoughts of fixing people's reputations for monetary gain. But it indeed sounds quite lucrative. Thanks for the tips!!

Thanks
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jhuman 12 years ago

Awesome man!
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Matthew Iannotti

12 years ago

This is EXACTLY why I created local marketing titan software. I knew you folks would be landing clients left and right for this type of service so I'm glad I stayed ahead of the game and got to offer you all a software to automate this part of your business.

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eloansolutions

12 years ago

Ive been getting into offline marketingthe last few months and it's slowly going good. My internet marketing coach also told me that this market is lucrative,etc - thanks for backing that up lol.

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Dominica Alicia

12 years ago

Great Stuff

keep on keeping on

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wilder1047

12 years ago

Tons of input in here already.

I didn't read everything so pardon me if this has been mentioned but I personally went after Reputation Management after purchasing quite a good WSO on it.

The kicker was the method suggested inside was a direct mail piece (which I've had success with in the past), I followed the method to a 't' and not one reply.

I'm not sure if it was the industry I was targeting, the letter, the service.. no clue - but no cigar.

Good call on the e-mail...

I found an add-on for G-Mail in which you can add full images to the e-mail, where the recipient doesn't even have to click "show images from this sender".

Google something like "G-Mail insert image add-on" if interested.

Thanks for the advice!

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Matthew Shelton

12 years ago

Originally Posted by wilder1047

Good call on the e-mail...

I found an add-on for G-Mail in which you can add full images to the e-mail, where the recipient doesn't even have to click "show images from this sender".

Google something like "G-Mail insert image add-on" if interested.

Thanks for the advice!

So if you send email using google labs images, they still have to click on a "show images from this sender" link? Ugh. Did search and not seeing the addon you mentioned.

Thanks

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StrategicCheetah

12 years ago

Originally Posted by wilder1047

Tons of input in here already.

I didn't read everything so pardon me if this has been mentioned but I personally went after Reputation Management after purchasing quite a good WSO on it.

The kicker was the method suggested inside was a direct mail piece (which I've had success with in the past), I followed the method to a 't' and not one reply.

I'm not sure if it was the industry I was targeting, the letter, the service.. no clue - but no cigar.

Good call on the e-mail...

I found an add-on for G-Mail in which you can add full images to the e-mail, where the recipient doesn't even have to click "show images from this sender".

Google something like "G-Mail insert image add-on" if interested.

Thanks for the advice!

Sounds interesting, must check this out!

The best way to contact people is still the phone. Find bad reviews, call the customer.

If they are experiencing immediate pain, you will do business with them.

If they are not experiencing immediate pain, no amount of persuasion is going to make a difference.

When I started offering this service things started really fast and I lucked out with my first couple of contacts, because they both had immediate pain.

Since doing alot more of this I've realised that not everyone who has been slated online gives a damn. Some of them don't care (which is really shocking to me)

So, when your contacting people its a numbers game, go for the low hanging fruit ie the guys who are DESPERATE to fix their problem.

I'm still saying this is easily one of the most lucrative markets out there right now for us!

Thanks

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sbishop

12 years ago

I guess my problem with rep management is the tendancy to put up the reviews your self. I would prefer a method to inspire the customers to add their own reviews.

Thanks

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Daniel LaRusso

12 years ago

Which industries have you seen to be most receptive to reputation management services?

Thanks
1 reply

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StrategicCheetah

12 years ago

Originally Posted by Daniel LaRusso

Which industries have you seen to be most receptive to reputation management services?

Letting/Estate Agents, Auto Repairs, Restaurants have been the best in my area. I would imagine it could well differ from area to area though!

This is still working great for me. I'm offering review services with every sale I make now.

When I sell a website, I offer to get their testimonials all over the internet in the right review sites and I can always add a few hundred £ for doing this!

Thanks
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ivanela33

12 years ago

I just read the alert right on top of the rip off report website. Seems like there have been a lot of shady people trying to promote this.

Ripoff Report | Reputation Management the new

Thanks
1 reply

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Simoshere

12 years ago

Originally Posted by ivanela33

I just read the alert right on top of the rip off report website. Seems like there have been a lot of shady people trying to promote this.

Ripoff Report | Reputation Management the new

I always wonder to myself how many of these shady scam artists are right here on the forum peddling their information as WSO's.. lol..

But this was very useful information Positive Vibe!

Thanks

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PSinPS

12 years ago

I saw that, too.

But think about it, does it have to do with scamers or does it have to do with good reputation management businesses doing a good job of hiding the Ripoff Report reviews?

Doesn't it benefit RR to turn people away off of rep management? I'd say yes.

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PSinPS

12 years ago

So how is everyone FINDING these businesses with bad reviews? I had a rep management client fall in my lap (talking to him at a restaurant) and he is very happy with the results, but I am stuck on how to find more.

I tried looking in various reviews sites for my town (not huge) and most businesses do not even have reviews. I was hoping to keep it local but can fan out to the larger cities. Do I just tediously visit all the reviews sites and go through each business type?

Thanks

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Jon Paella

12 years ago

I'm wondering what services you offer them besides adding the reviews part. I would think if you could work out a way to do that plus some social media stuff, that would be good.

Also, do you guys work with clients to get genuine reviews from customers (even if you are the one posting them) or do you just post fake reviews? I work with customers to get genuine reviews and that means coming up with a system that they have to implement - they need to do a bit of work themselves

Thanks

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Mobile Tactics

12 years ago

That ripoffreport "warning" is way off.

For anyone interested in how the ripoffreport site works you can visit this site
Bad Business Bureau badbusinessbureau.com Founder Ed Magedson
quote from that site
" Ed Magedson won't let us post rebuttals on his sites, badbusinessbureau.com and ripoffreport.com, so we have created this site as a forum to post our side of the story. He uses his websites to extort money from honest businesses in return for testimonials from Ripoffreport.com. Ed Magedson wrote to us on 12/31/04, in response to our lawsuit against him, offering to give us a good testimonial for "a reduced fee of $2,500 up front and a monthly monitoring of about $125 a month...The normal cost for the amount of Reports you have would be about $9,000 and much more of a monthly monitoring fee...An investigative Report by Rip-off Report...would be a very positive one, turning all the negatives into a positive. Anyone would want to do business with your company. You will wish there were more Rip-off Reports on you, ...NO joke..."

Click here to see how Ed Magedson demanded over $50,000 from another company that is also suing him and the Rip-Off Report, (See, Hy Cite Corporation vs. badbusinessbureau.com, Ed Magedson, et al, filed in U.S. District Court, District of Arizona). Click here to view the Complaint in that case.
Original Documents Available Upon Request.

Click here to see how Ed Magedson demanded $5,000 from a small business owner in return for a positive testimonial."

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StrategicCheetah

12 years ago

Originally Posted by PSinPS

So how is everyone FINDING these businesses with bad reviews? I had a rep management client fall in my lap (talking to him at a restaurant) and he is very happy with the results, but I am stuck on how to find more.

I tried looking in various reviews sites for my town (not huge) and most businesses do not even have reviews. I was hoping to keep it local but can fan out to the larger cities. Do I just tediously visit all the reviews sites and go through each business type?

You need to be looking in big cities because little towns don't tend to get much action for now. That being said, you will start to see a whole lot more review action in smaller towns before long. This is a growing industry and its only just getting started.

The best way I have found to locate bad reviews is to log into my Google Places account and act as a reviewer which allows you to scroll down massive lists of businesses for big cities and its not hard to pick out the bad reviews.

I also do similar in a couple of UK sites which are quite big, such as Trip Advisor which is massive for the food trade. I found out Trip Advisor was extremely lucrative when I had a meeting with a Restaurant owner who told me that the site can make or break you as a restaurant owner in our city and that it was something he was far more concerned about than Google!

Originally Posted by Jon Paella

I'm wondering what services you offer them besides adding the reviews part. I would think if you could work out a way to do that plus some social media stuff, that would be good.

Also, do you guys work with clients to get genuine reviews from customers (even if you are the one posting them) or do you just post fake reviews? I work with customers to get genuine reviews and that means coming up with a system that they have to implement - they need to do a bit of work themselves

I focus almost entirely on helping with reviews now which makes this a very easy job.

Adding review management to other packages is also very lucrative. Every time I sell a website now I offer the added extra of registering Google Places and taking their testimonials and putting them up there for everyone to see.

This rarely gets turned down and I can charge £300+.

I don't have to worry about optimisation either when I do this, which is great given the fact that I lose the will to live whenever I ponder that topic!

To once again address the question about fake reviews, the answer is still NOPE. I have never posted a fake review for a client and don't intend to.

There is no reason to post fake reviews because every client out there has testimonials and if they do not, charge them extra and help them canvas their customers for testimonials?!

I've got forms and stuff they can post, email or hand to their customers to solicit the reviews and if they pay me enough (or I like them) I will actually manage this for them.

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winston 12 years ago

Positivevibe,

Are you charging £300+ monthly?
- Thanks
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PSinPS

12 years ago

Positivevibe,

Thanks for the info. Helps a lot.

PS

Thanks

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Newbieee

12 years ago

Originally Posted by PositiveVibe

1. Get legit reviews on-line from their existing customers (this is easy, they already have a plethora of excellent testimonials)
2. Produce positive articles about the company on independent sites and rank them on the first page of google for relevant search terms (such as the company name)
3. Give their good reviews a stronger presence than their bad reviews.
4. Create Video testimonials and rank them in appropriate places.

Hey there guys,

I love and appreciate good ideas and suggestions.
And this is no exception. But a few concerns just pop up in my head.
And i did PM a few guys including the OP. BUT no reply. so i should try here instead. probably they are busy. Lets see what you guys have to say.

1.

Originally Posted by PositiveVibe

1. Get legit reviews on-line from their existing customers (this is easy, they already have a plethora of excellent testimonials)

Good thing u said legit, but if they have a plethora of excellent ratings and comments or testimonials, why would they need a reputation manager? Am i missing something??? :confused:
And there are some companies with NO good testimonials, well at least online.
I belief that even the worse company has their happy customers but not all go online to share them.
So what then do you do? Create fake testimonials? I hope not. As you can see in point 4.

2.

Originally Posted by PositiveVibe

Produce positive articles about the company on independent sites and rank them on the first page of google for relevant search terms (such as the company name)

This i have no problem, as long as positive articles are real, non misleading and true about them.

3.

Originally Posted by PositiveVibe

Give their good reviews a stronger presence than their bad reviews.

Fair enough..

4.

Originally Posted by PositiveVibe

Create Video testimonials and rank them in appropriate places.

Now, create video testimonials?? This is in contrary to your 1st point. LEGIT testimonials. Why would you need to create video testimonials for that.

I remembered a company was on my local news, they were fined/sued [i forgot] a hefty sum just because the company got the employees to write good reviews for them.

You can get into alot of trouble doing fake stuff.

The last concern is that, basically you are somewhat an SEO guy to them, just that you rank their positive reviews etc.
Now when you sit in a meeting with this corporate people, they are gonna ask you what is your plan.
Once you tell them, they will think, its much cheaper to hire an SEO guy, i can just get an SEO guy and ask him to rank all this good stuff about me and my company.

So there goes reputation management service. Because from what i know, they charge alot. More than SEO service.

So i would admit that i do not know much about reputation management, but after reading this thread, if it was really this way. Then i am not too sure it will work out.

As i said, companies will spend their money wisely.
Once they know your solution, they know they can do it cheaper by hiring an SEO guy or better yet get their own stuff to do it.

Why do they need to pay $1000s or even $10,000s to reputation managers if they can get SEO guys for $100s or at max $1000s.

Pls correct me if im wrong. And enlighten me.
Cheers!

Thanks
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Mobile Tactics

12 years ago

Originally Posted by Newbieee

Why do they need to pay $1000s or even $10,000s to reputation managers if they can get SEO guys for $100s or at max $1000s.

Pls correct me if im wrong. And enlighten me.
Cheers!

They are paying someone to fix their problems. They have a big issue which is costing them tons of money every month and ruining the name of their business, which they have a lot of time and money invested in. The SEO guys do not know how to fix their problems, which is why he can charge more and not have to worry about lowballers undercutting his prices.

Thanks
2 replies

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Newbieee

12 years ago

Originally Posted by Mobile Tactics

They are paying someone to fix their problems. They have a big issue which is costing them tons of money every month and ruining the name of their business, which they have a lot of time and money invested in. The SEO guys do not know how to fix their problems, which is why he can charge more and not have to worry about lowballers undercutting his prices.

No it still doesnt make sense.

Pls read my whole posts.

Thanks

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Newbieee

12 years ago

Originally Posted by Mobile Tactics

They are paying someone to fix their problems. They have a big issue which is costing them tons of money every month and ruining the name of their business, which they have a lot of time and money invested in. The SEO guys do not know how to fix their problems, which is why he can charge more and not have to worry about lowballers undercutting his prices.

Base on OP, what i learn [because i know nothing about reputation management] is that basically you let their good testimonials [if they have] gain more exposure than their bad testimonials.

So lets settle 1 fact, you cant fake testimonials, its unethical and there are laws in place to govern that. Once caught, NO reputation manager will be able to help you.

So that leaves the fact that you have only the good testimonials to play around with, and that is if they have!

Then if they have, you are just basically their SEO guy, ranking all their good testimonials, or linking to those places with the good testimonials.

So tell me, what is the difference?

Thanks

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StrategicCheetah

12 years ago

Originally Posted by Newbieee

Hey there guys,

I love and appreciate good ideas and suggestions.
And this is no exception. But a few concerns just pop up in my head.
And i did PM a few guys including the OP. BUT no reply. so i should try here instead. probably they are busy. Lets see what you guys have to say.

1.

Good thing u said legit, but if they have a plethora of excellent ratings and comments or testimonials, why would they need a reputation manager? Am i missing something??? :confused:
And there are some companies with NO good testimonials, well at least online.
I belief that even the worse company has their happy customers but not all go online to share them.
So what then do you do? Create fake testimonials? I hope not. As you can see in point 4.

2.
This i have no problem, as long as positive articles are real, non misleading and true about them.

3.
Fair enough..

4.
Now, create video testimonials?? This is in contrary to your 1st point. LEGIT testimonials. Why would you need to create video testimonials for that.

I remembered a company was on my local news, they were fined/sued [i forgot] a hefty sum just because the company got the employees to write good reviews for them.

You can get into alot of trouble doing fake stuff.

The last concern is that, basically you are somewhat an SEO guy to them, just that you rank their positive reviews etc.
Now when you sit in a meeting with this corporate people, they are gonna ask you what is your plan.
Once you tell them, they will think, its much cheaper to hire an SEO guy, i can just get an SEO guy and ask him to rank all this good stuff about me and my company.

So there goes reputation management service. Because from what i know, they charge alot. More than SEO service.

So i would admit that i do not know much about reputation management, but after reading this thread, if it was really this way. Then i am not too sure it will work out.

As i said, companies will spend their money wisely.
Once they know your solution, they know they can do it cheaper by hiring an SEO guy or better yet get their own stuff to do it.

Why do they need to pay $1000s or even $10,000s to reputation managers if they can get SEO guys for $100s or at max $1000s.

Pls correct me if im wrong. And enlighten me.
Cheers!

I get it man, you know best. You've got it all figured out

The reason I've not responded to you via PM or on this thread is because you're attitude sucks.

Now, create video testimonials?? This is in contrary to your 1st point. LEGIT testimonials. Why would you need to create video testimonials for that.

I remembered a company was on my local news, they were fined/sued [i forgot] a hefty sum just because the company got the employees to write good reviews for them.

You can get into alot of trouble doing fake stuff.

See this is the kind of thing that reduces my desire to interact with you right down to about "Zero"...

Who said anything about the video testimonials being fake?

Are you trying to say it's not possible to shoot and produce nice 30 second video testimonials from a customers place of work, with real customers?

Not that I've done it so far, but if someone wanted to pay I would have no problem with it.

Anyway, you seem like you have all the answers so why don't you give me some of your ideas for making money offline?

I mean, I do it every day of the week but I'm sure you will be able to enlighten me? Maybe?

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Newbieee

12 years ago

seems like no one is answering.

Doesnt add up right?

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philboy uk

12 years ago

Newbieee

any suggestions on how us mere mortals should be conducting online reputation management ? I eagerly await the education.

Thanks
1 reply

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rickmor

12 years ago

hi PositiveVibe, i love this concept and I know this works. I am working on getting this service integrated into my current service offerings. I have a couple of questions:

1. What if the customer you are pitching doesnt have an account setup on all the main review sites like, yelp, yellowpages, Kudzu, superpages! Local.com etc, etc? It seems like this could be alot of work setting up accounts on all those sites so that you can post the good customers to them. So it doesnt seem like a service that you would just add-on to SEO type service that you were trying to get them to buy. It seems like a service that you would need to charge a lot extra for, not just $100 or $200 added on to thier SEO monthly. So if that is true that there is a lot of work involved in setting up these accounts on the review sites, how much would you charge them as a stand alone service and as an add on to a SEO deal?

2. Can this work for companies that are not just local? Like online retailers.

Thanks
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rickmor

12 years ago

is anyone else getting stuck at the "setting up accounts on all the review sites, yelp, insiderpages, local.com etc"?

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Newbieee

12 years ago

Originally Posted by PositiveVibe

I get it man, you know best. You've got it all figured out

The reason I've not responded to you via PM or on this thread is because you're attitude sucks.

hey there,, so what changed your mind? Found out that actually its your attitude that sucked? hahahaha! kidding.

Im after all trying to sincerely find out more.
But i udnerstand that in plan text, intentions and tone can be misunderstood.
So my bad if i seem like im attacking/offending you.
I just wanted to find out more..
And like what some other warriors said " im sorry if i didnt sugar coat my words"

So having said that, putting the feelings aside and just base on facts, lets discuss..

Originally Posted by PositiveVibe

Who said anything about the video testimonials being fake?

Chill, i was just trying to ask and clarify.. If you read my post again, you will see that i made extra effort to make sure i come across as asking.
Not stating that you did say fake reviews..

Originally Posted by PositiveVibe

Are you trying to say it's not possible to shoot and produce nice 30 second video testimonials from a customers place of work, with real customers?

Yes that is possible, that is the missing piece that if you stated earlier then its my bad for missing it.

but i just have 1 question on this point..

1. Will the video show and reveal who the person of contact is, like the manager or the CEO etc and the company name with the company logo at the company office at the background. Or will it just be some guy with a plain wall in the background stating he is from this company and so on.

- because if its a guy in a room with just a wall or desk in the video then its not convincing. Well at least to me. Because now as we all know, marketing videos can be fake.

- so i would imagine, and if i were to do it, i will get the contact person to give his name, position in the company, and the company logo at the background etc. But the only concern that i can think of is, if i were the company engaging you, wouldnt i not want to be public?

i mean i wouldnt want word going out or people to know that i have bad reputation and that i hired an expert to deal with it.
As a normal guy on the street, if i know a company that is in that position i would have a bad impression.

so that is my only concern. =)

again, im just trying to find out more and see your opinion and advise on this points. Not trying to fool around and rebut you for fun.
[just in case you were offended]

cheers people.

Originally Posted by philboy uk

Newbieee

any suggestions on how us mere mortals should be conducting online reputation management ? I eagerly await the education.

Hey there

as i said, i honestly dont know much about reputation management. That is why i ask this practical questions.

Its not that im trying to be funny..

Thanks

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Wow, Reputation Management must be the easiest sell ever?! MASSIVE LUCRATIVE MARKET !!!

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