AAARG!! GP is driving me nuts!! Help...

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I am distraught with frustration. Seems like I'm just spinning my wheels and my client is losing confidence in me by the day!!

I was really hoping that someone might have inside information on this:

I tried to claim a places listing for my client about 6 weeks ago. Did the postcard verification three weeks ago. Google said it would be 24 hrs after that... nothing.

Sent Google 3 emails requesting a response to this... still nothing!

I'm wondering maybe because my client moved his business to a different location in the same town a few years back and having to claim and verify under his new address is now causing problems with G.

Or maybe I need to get some citation sites in line with his new address in order for them to complete the verification? (I just checked, 95% of the citation sites have the previous address and old phone number.)

But why doesn't G a least get back to me? Is there a help line for GP?

Has anybody had this kind of problem before??
#offline marketing #aaarg #driving #nuts
  • What does "nothing" mean?

    No. Claiming and activating a places page has nothing to do with citations.

    Sigh. If he moved to a new location in the same city you do not want to "fix" the old citations. You want to create new citations.

    1. Go to the big 8 citation directories and mark the old location as closed or whatever.

    2. Go to List Your Business on Google Maps, Yahoo Local & More | GetListed.org and make new citations for his current place of business.

    Oddly enough if you google "google places support" the first result should help you.

    No.

    On a semi-related note: a lot of people I give Google Places tips to on this forum PM me later on asking for more help. Please don't be one of those people. You obviously don't have a very good grasp of GP and unless you're going to pay me to manage this account for you then I don't have any interest in giving you any further assistance.
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  • Thanks Mike for your help, I deeply appreciate it.

    Meant no changes to the listing.


    I didn’t think so, just taking a desperate stab in the dark.

    Actually, some citations have raving customer reviews, so why no try to “fix” them?

    YES, awesome resource Mike, MANY THANKS!

    I discovered that my client has 3 listings in Google, only one is correct. But that’s not the one that shows up when I do a search.

    Been through that, believe me. Anyway, with the discovery of the additional listings I have some direction.

    You’ve been a great help, thanks for that and thanks for being part of what makes this forum the best on the net!!

    -Pete
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    • [1] reply
    • Nope no help line.

      If you were saying you optimized the listing but nothing changed on the Place page?

      Descriptions currently take 6 - 10 weeks to show up.

      Images currently there is a glitch and most aren't showing up.

      The additional details at bottom no longer show at all.

      Some other details take 6 - 10 weeks.

      So brand new listings can look pretty bare for awhile and it
      takes a few weeks for them to mature in the index and start ranking.

      So from now on just let clients know this in advance to set appropriate expectations.
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  • Multiple listings for a business will prevent the listing from showing up. Claim those other listings and suspend them displaying in GP.
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