48 replies
Just wanting to get opinions on Emails vs Cold calls... Does any one have much success with Email potential clients vs cold calling?
#calls #cold #email
  • Profile picture of the author jspmedia
    email works but most of business owner is not response email very well..cold calling has much better response rate..
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    • Profile picture of the author John Durham
      Originally Posted by jspmedia View Post

      email works but most of business owner is not response email very well..cold calling has much better response rate..

      ...........YUP.
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    • Profile picture of the author believemarketing
      Originally Posted by jspmedia View Post

      email works but most of business owner is not response email very well..cold calling has much better response rate..
      word!

      email is the worst....
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      • Profile picture of the author John Durham
        Originally Posted by believemarketing View Post

        word!
        To your mother.
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        • Profile picture of the author cash89
          Originally Posted by John Durham View Post

          To your mother.
          You best not be talkin bout my mama or we is funna has sum prolems!
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  • Profile picture of the author centsible
    As a long time small business owner I would rather receive an email. If I have any interest in your product or service I will read your email at my leisure. As opposed to being interrupted by your often untimely phone call.
    Timing is everything in this regard.
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    • Profile picture of the author David Miller
      Originally Posted by centsible View Post

      As a long time small business owner I would rather receive an email. If I have any interest in your product or service I will read your email at my leisure. As opposed to being interrupted by your often untimely phone call.
      Timing is everything in this regard.
      Don't let BS like this stop you! Just call. While this kind of business owner is pondering his own ego, you can let his competitor get a step up in their marketing efforts.
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  • Profile picture of the author Jason Kanigan
    One type of the DISC profile (the Owls or C type), which divides society into four types, would rather receive an email than a call. So there is a small portion--not 1/4--that would. But the rest--the vast majority of people--would prefer a call.

    An email is one-way, passive and does not permit any dialogue unless the other side wants it. You are better off with a call because you get quick feedback on if this person:

    * is interested in your offer/has an urgent need

    * can afford it

    * is a good personality fit with you.
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  • Profile picture of the author TheWealthSquad
    I run an offline business with 11 offices. I don't think I have ever responded to an email from someone that I didn't already know. I do get cold calls on occasion and if they have a good pitch I am willing to listen.

    You need to practice the pitch though. If you waste my time on the first call you will NEVER get me to discuss it with you.

    Email can be used in conjunction with cold calls. Even if you don't reach the person you can follow up with an email to tease them. It is just like writing copy though. You have to get their attention fast and give them a reason to keep listening.
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    • Profile picture of the author David Miller
      Originally Posted by TheWealthSquad View Post

      I run an offline business with 11 offices. I don't think I have ever responded to an email from someone that I didn't already know. I do get cold calls on occasion and if they have a good pitch I am willing to listen.

      You need to practice the pitch though. If you waste my time on the first call you will NEVER get me to discuss it with you.

      Email can be used in conjunction with cold calls. Even if you don't reach the person you can follow up with an email to tease them. It is just like writing copy though. You have to get their attention fast and give them a reason to keep listening.
      Thanks so much for letting everyone know what happens in the real world when it comes to cold calls.

      It's been my experience that successful business people are always open to new ideas, products, and services. Of course, they do need to be presented properly and professionally.
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    • Profile picture of the author cash89
      Originally Posted by TheWealthSquad View Post

      I run an offline business with 11 offices. I don't think I have ever responded to an email from someone that I didn't already know. I do get cold calls on occasion and if they have a good pitch I am willing to listen.

      You need to practice the pitch though. If you waste my time on the first call you will NEVER get me to discuss it with you.

      Email can be used in conjunction with cold calls. Even if you don't reach the person you can follow up with an email to tease them. It is just like writing copy though. You have to get their attention fast and give them a reason to keep listening.
      Emailing + cold calling = p.i.m.p. (putting (money) in my pocket)

      What i do is cold call, if the dm is available I get to talkin. If they are not I get all the info I need from the gatekeeper and send a warm email. I like to get their name and throw it in the subject line. If they don't have an email then they are not the client for me, next!

      In the past I used to just move on to the next dial but realized not sending these warm emails was just plain dumb, like paying a prostitute to just talk and then going home and jerking off.
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  • Profile picture of the author rushindo
    Selling to businesses via email = waste of time. If you ask the average small business owner how they would prefer you contact them, they will say email. There is a reason they say that. Doesn't matter what they say.

    If you want to have a REAL BUSINESS, sending cold emails to small business owners has to be the single most ineffective way to acquire business, period. Its ineffectiveness is increasing more and more every single day.

    If you don't mind sending 500 - 1,000 emails one by one to make one sale, sure go ahead. But that is just silly in my opinion.
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    • Profile picture of the author John Durham
      Originally Posted by rushindo View Post

      Selling to businesses via email = waste of time. If you ask the average small business owner how they would prefer you contact them, they will say email. There is a reason they say that. Doesn't matter what they say.
      Excellent point. The average one will say they hate telemarketers and door to door salesmen too, but telemarketers and door to door salesmen end up being 50% (or more) of the vendors they pay checks out to every month.

      Buyers are liars. Its a classic truth. People havent said that for 50 years for no good reason. Doesnt make sense in theory, but again, theory and reality are many times vastly different.

      Another untrue myth is that business owners get 5 calls a day from people trying to sell web services... Big myth.
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      • Profile picture of the author Kumaris
        Originally Posted by John Durham View Post

        Excellent point. The average one will say they hate telemarketers and door to door salesmen too, but telemarketers and door to door salesmen end up being 50% (or more) of the vendors they pay checks out to every month.

        Buyers are liars. Its a classic truth. People havent said that for 50 years for no good reason. Doesnt make sense in theory, but again, theory and reality are many times vastly different.

        Another untrue myth is that business owners get 5 calls a day from people trying to sell web services... Big myth.
        Something tells me that cold (prospective) calling, and attracting and or trying to court a woman have a lot in common... Don't ask... these things just come to me.
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        • Profile picture of the author John Durham
          Originally Posted by Kumaris View Post

          Something tells me that cold (prospective) calling, and attracting and or trying to court a woman have a lot in common... Don't ask... these things just come to me.

          You are like a psychic er sumpthin.
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          • Profile picture of the author Claude Whitacre
            Originally Posted by BryanKreuzberger View Post

            I get 90% response rates with this cold email template. I used this exact template to get my foot in the door with McDonalds, GE and Bank of America.

            It is the most ripped off template on Google.

            To find it just Google "cold email template"

            [full disclosure: this is my template I shared with Rise To The Top]

            I sent 10,000 individual emails and went on a 1,000 meetings to develop that template.

            If you want to learn how to write cold emails go to my free course. Search "BreakthroughEmail" on Google. Good luck!

            p.s. If you want me to email you the template, just PM me.
            Thing 1: You had a 90% response rate? The IRS doesn't get that.
            Thing 2: Please stop pitching in your posts. Your posts will get deleted.
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  • Profile picture of the author Austin357
    Cold calling gets the best results like most of the others mention on this thread. Once I establish a little rapport then I'll switch to email since they know who I am now.

    Business owners are willing to take a little time to listen if someone can help make them more money or bring them more customers.
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  • Profile picture of the author makingiants
    Cold calling beats email any time of the
    day, everyday and twice on Sundays.

    Emails after the call are the best way to use
    emails. They are a great followup, especially after
    a call went well or resulted in a sale.

    Vince aka makingiants
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  • Profile picture of the author theaer
    I've had fairly good responses via eMail.

    However, what I will say is this: eMail success rates are MUCH lower than Cold Calls followed up with email or other contacts.

    I fall into the category that would prefer to receive an email and naturally assumed most small business owners also would prefer that method of contact. However, whether they prefer it or not, the data speaks for itself. If you are trying to build a business and income - show enough concern to actually call the person.

    Not to mention, it is more difficult to say 'no' to an actual person on the phone, and even harder to someone in person. (i.e. my wife never says 'no' to phone calls or sales people at the door. There is a portion of society that is like her as well! Great insights on the DISC too @kaniganj)
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  • Profile picture of the author dame016
    Got some good points in this thread. Email marketing, especially if you have listed emails of people who are not really interested in your product/servive, will not be successful.
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  • Profile picture of the author agonce
    How would you go about finding an email of a business owner? I am finding it really difficult to find their e-mail. The best option seems to be contacting them through their contact page on the business website, but for some big businesses I am pretty sure the email will not be read by the owner, instead it will either go to the webmaster, who will probably not even care to read what the heck it's about once they see it's not from a customer.

    And what I am selling is something that would attract them more if seen visually, compared to just cold calling them and trying to explain what I am selling.

    Any information is appreciated!!
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  • Profile picture of the author DennisM
    Cold calling is a multimillion dollar industry for one reason only and that's because COLD CALLING WORKS.

    If you can learn the art of cold calling you'll have a job for life. Sales representatives (which part of job description is cold calling) are so hard to come by that here in Chicago AllState Insurance broker/agents are offering a $5K bonus for the right person.

    One of the best books I've ever read was "Cold Calling Techniques: That Really Work" by Stephan Schiffman. This book will be the best 10 bucks you'll ever spend. Here's the link (NO aff. link)

    Amazon.com: Cold Calling Techniques: That Really...Amazon.com: Cold Calling Techniques: That Really...

    Don't let some $20 WSO that says "no cold calling required" or "no need to talk to anyone" tell you otherwise!
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    • Profile picture of the author John Durham
      Originally Posted by DennisM View Post

      Cold calling is a multimillion dollar industry for one reason only and that's because COLD CALLING WORKS.

      If you can learn the art of cold calling you'll have a job for life. Sales representatives (which part of job description is cold calling) are so hard to come by that here in Chicago AllState Insurance broker/agents are offering a $5K bonus for the right person.

      One of the best books I've ever read was "Cold Calling Techniques: That Really Work" by Stephan Schiffman. This book will be the best 10 bucks you'll ever spend. Here's the link (NO aff. link)

      Amazon.com: Cold Calling Techniques: That Really Work (9781598691481): Stephan Schiffman: Books


      Don't let some $20 WSO that says "no cold calling required" or "no need to talk to anyone" tell you otherwise!
      WOOOOOOOOOO! Where did that come from Dennis? Where have you been all my life? lol Preach Brother!

      Strong stuff and true true true!

      Thanks. It gets hard to believe coming from the same few people all the time. Good to hear you shout out some truth in here!
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  • Profile picture of the author Chris Cho
    We're killing it with emails. It really depends who you're sending it to and what your message is in the email. Instead trying to sell them something, try to really offer something that might be valuable to their business.

    This is how we do it.
    1. Lead generator get about 50 emails
    2. He sends it out.
    3. 3-5 replies
    4. Our salesman emails them (or they call us 5)
    5. Follow up with a call (warm call)

    Direct mail works, emails work, linkedin works, ads work, cold calling works, referrals works... people just give up too early that's why things dont work.

    GLUCK!
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    • Profile picture of the author David Miller
      The mind is a wonderful thing. It allows people to believe just about anything.

      I heard a story once about somebody that sent out emails and then followed up those emails with a phone call.

      Here's the part where the mind comes in. They actually thought....are you ready?.....They actually thought it was a WARM call!
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    • Profile picture of the author sparro
      Originally Posted by Chris Cho View Post


      Direct mail works, emails work, linkedin works, ads work, cold calling works, referrals works... people just give up too early that's why things dont work.

      GLUCK!
      I agree with Chris, what works for one definitely does not always work for another.

      People who succeed with cold canvas. door to door, in person can have a better response rate then those who call however they can't reach out to as many people.

      If you wish to email the benefits are the ability to reach more people a day then someone who calls but you have to work harder at researching and finding the owners true contact email and make them curious enough or compelled to respond.

      It all comes down to testing what works best and being clever enough to overcome the obstacles each method presents.
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    • Profile picture of the author Kumaris
      Originally Posted by Chris Cho View Post

      We're killing it with emails. It really depends who you're sending it to and what your message is in the email. Instead trying to sell them something, try to really offer something that might be valuable to their business.

      This is how we do it.
      1. Lead generator get about 50 emails
      2. He sends it out.
      3. 3-5 replies
      4. Our salesman emails them (or they call us 5)
      5. Follow up with a call (warm call)

      Direct mail works, emails work, linkedin works, ads work, cold calling works, referrals works... people just give up too early that's why things dont work.

      GLUCK!
      Can I PM you? I'd like to discuss this a little further if time permits..

      Thanks for this
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      • Profile picture of the author beeswarn
        And another one is lost chasing the easy way.
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        • Profile picture of the author Kumaris
          Originally Posted by beeswarn View Post

          And another one is lost chasing the easy way.


          1.) I don't believe on relying 100% on the "easy" way. Starting out I feel that experimenting is a beautiful thing, and all options should be considered.

          2.) If I was relying solely on emailing for success, your comment would be valid. (if it was directed towards me

          3.) I've started only yesterday, and I couldn't be more proud of myself for having made 11 calls so far. Do I know what I'm doing? No. was I successful in closing any deals? Is 11 calls in 2 days enough to be successful? No and No. But for just experimenting a little... it felt GREAT! ... i'll never learn to succeed if I don't try. Same with Emailing. I've tried emailing for the past week to no avail, but is it worth it for the learning experience, and I won't stop trying until I formulate my own opinion as to whether or not it works for me. I think it I can find a way to properly incorporate both phone, and email (which I have seen on this thread), and I look forward to discovering it. If someone is successful at emailing potential clients you'd better believe I'm going to ask!

          bleh
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  • Profile picture of the author BUFFALOBT
    They both work...one better than the other based on LOTS of variables mentioned from others in this thread.

    I happen to HATE cold calling...it's just not my thing. So- I have gotten pretty good at emails, and they work for what I want them to do for me.

    So it all depends on what you are ready, willing, and able to do.
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    • Profile picture of the author beeswarn
      Cold-calling is a slang for telephone prospecting. I think the slang term and the derisive tone in which it's usually spoken is one of the reasons rookies and civilians look down on telephone prospecting. I've used it nearly every day for 20 years and it produces very satisfactory results.

      The only method I've found with a higher conversion rate is door-to-door prospecting. I'm pretty healthy and motivated, but I can't knock 1/10th the doors in a week that I can call in a single work day.

      From the other side, as a business owner, you will never sell me anything by sending unsolicited e-mail. It doesn't matter if you send me The Most Attractive Offer In The History Of The World, because I will never see it. All my e-mail accounts are protected by anti-spam measures, and no automated e-mail program ever created can defeat them.

      I wish sending unsolicited e-mail offers did work well for business prospecting. I am going to contact 20,000 businesses this year. If unsolicited e-mail didn't have a pathetic open rate, I'd be all over it.

      If having lots of free time is important to you, and you want 1.5% or fewer of your prospects to learn of your offer, use unsolicited e-mail.
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      • Profile picture of the author John Durham
        Originally Posted by beeswarn View Post

        Cold-calling is a slang for telephone prospecting. I think the slang term and the derisive tone in which it's usually spoken is one of the reasons rookies and civilians look down on telephone prospecting. I've used it nearly every day for 20 years and it produces very satisfactory results.

        The only method I've found with a higher conversion rate is door-to-door prospecting. I'm pretty healthy and motivated, but I can't knock 1/10th the doors in a week that I can call in a single work day.

        From the other side, as a business owner, you will never sell me anything by sending unsolicited e-mail. It doesn't matter if you send me The Most Attractive Offer In The History Of The World, because I will never see it. All my e-mail accounts are protected by anti-spam measures, and no automated e-mail program ever created can defeat them.

        I wish sending unsolicited e-mail offers did work well for business prospecting. I am going to contact 20,000 businesses this year. If unsolicited e-mail didn't have a pathetic open rate, I'd be all over it.

        If having lots of free time is important to you, and you want 1.5% or fewer of your prospects to learn of your offer, use unsolicited e-mail.
        Most people want an olympic physique, and try to get it through pills and fad diets, but they wont spend two hours per day in a gym where it really happens...

        Like wise they wont build their financial body by spending two hours per day prospecting, even though thats where it happens.

        You could have both and be done every day by noon if you wanted.


        Im out... gotta go spend the two hours per week it takes to work on my "spiritual" body. Later.
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      • Profile picture of the author TyErickson
        Originally Posted by beeswarn View Post

        If having lots of free time is important to you, and you want 1.5% or fewer of your prospects to learn of your offer, use unsolicited e-mail.
        But what if they were not unsolicited? Wouldn't that be cool?

        I think the time is right for leaders to be able to build opt-in lists of plumbers/dentists or whatever in huge numbers.

        Would be cool to be the frank kern of plumbers (I know he failed in this market...).
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        • Profile picture of the author John Durham
          Originally Posted by TyErickson View Post

          But what if they were not unsolicited? Wouldn't that be cool?

          I think the time is right for leaders to be able to build opt-in lists of plumbers/dentists or whatever in huge numbers.

          Would be cool to be the frank kern of plumbers (I know he failed in this market...).
          Have often thought that Ty, makes alot of sense.

          Ps. @ Beeswarn

          This is where "consultative crusaders" miss the point of high probability telemarketing. Its like a flyer...short and sweet. You quickly prospect and then "consult" in the actual meeting. You have to quickly hook or qualify good prospects first... or else it will take you a million years and/or talking till you are blue in the face to get a meeting.
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  • Profile picture of the author MattWell
    I am not experienced in this field, but I would definatly go with Cold Calling out of the two. Manager's get lots of emails and may mistake yours for spam if their email service provider doesn't already do that for them. Thats not to say it doesn't work, it's just less effective.

    I honestly would only call them to open their eyes to the problem you intend to solve, and then arrange a face-to-face meeting. This would allow you to build rapport and get to know their needs a lot more. Of course, you would only be able to do this for local businesses, so if you can't, then cold calling is best. You could always say at the end of the call that you will send them further info by email, etc...
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  • Profile picture of the author TheWealthSquad
    If you have a good pitch and understand the LTV of your customer, you can use direct mail, lumpy direct mail, FedEx if its a good conversion number.

    Most people want to use email because it is low risk, low cost. Cold calling is not easy but then again building a successful business isn't either. If it was easy most businesses would not fail in under 5 years.

    You have to be willing to do the things that others aren't willing to do.
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    • Profile picture of the author beeswarn
      Originally Posted by TheWealthSquad View Post

      If you have a good pitch and understand the LTV of your customer, you can use direct mail, lumpy direct mail, FedEx if its a good conversion number.

      Most people want to use email because it is low risk, low cost. Cold calling is not easy but then again building a successful business isn't either. If it was easy most businesses would not fail in under 5 years.

      You have to be willing to do the things that others aren't willing to do.
      Yes, another couple of pearls of wisdom.

      Now that I'm established, paper U.S. mail works okay. The cost is very high though. Prohibitive for a newbie, I think. I get the best results mailing to people I've called several times but can't speak to.

      "You have to be willing to do the things that others aren't willing to do" is the secret to success in any competitive field, be it playing the piano, playing a sport or marketing.
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      • Profile picture of the author John Durham
        Originally Posted by beeswarn View Post

        Yes, another couple of pearls of wisdom.

        Now that I'm established, paper U.S. mail works okay. The cost is very high though. Prohibitive for a newbie, I think. I get the best results mailing to people I've called several times but can't speak to.

        "You have to be willing to do the things that others aren't willing to do" is the secret to success in any competitive field, be it playing the piano, playing a sport or marketing.
        Thats the pure unadulterated truth.

        Im glad the Warrior Offline forum seems to be evolving into this mentality. The pitch itself doesnt even matter as much as the willingness to dial. The product doesnt even matter as much as the willingness to pitch.

        What one wont buy another will on any given list, on any given day, with any given product.

        It just hurts alot of peoples pride to hear that.

        Everyone says "I'd never get into MLM", yet millions of people do every year anyway. Just because you wouldnt do something doesnt mean others wouldnt, or that the whole world has the same disposition.

        Even if MOST of the world does, you can still sell to the people who dont, and they are on any given list, you just have to dial till you uncover them.

        In another example. the very SAME PERSON, who told you "No" today, might say "Yes" tomorrow.

        Understandably , it would take alot of experience to get what Im saying, but if you can just take my word you will be better for it.

        Just like when I thought the leads sucked and didnt understand, and my boss made me call anyway, and I got sales even though I didnt understand.

        When I was in his position, the same held true for my telemarketers.
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        • Profile picture of the author beeswarn
          Originally Posted by John Durham View Post

          Thats the pure unadulterated truth.

          Im glad the Warrior Offline forum seems to be evolving into this mentality. The pitch itself doesnt even matter as much as the willingness to dial. nThe product doesnt even matter as much as the willingness to pitch.

          What one wont buy another will on any given list, on any given day, with any given product.

          It just hurts alot of peoples pride to hear that.

          Everyone says "I'd never get into MLM", yet millions of people do every year anyway. Just because you wouldnt do something doesnt mean others wouldnt, or that the whole world has the same disposition.

          Even if MOST of the world does, you can still sell to the people who dont, and they are on any given list, you just have to dial till you uncover them.
          So true. I started out working in a bullpen. Our leads came on 3x5 index cards. Just for fun, I traded my stack of "Not Interesteds" from the day before with my neighbor for his.

          He made two sales from mine, I made one from his. In one hour of calling. (I swore I'd warmed mine up better than he had his.)
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          • Profile picture of the author beeswarn
            All leads suck. I've never had one call me, no matter how long I left it on my desk. Sometimes they'll give me an appointment when I call them, though.
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  • Profile picture of the author toner
    cold calling is extremely inefficient and an extremely expensive way to reach very few people. At the same time, if you don't have the business already - either method is better than none at all. A little of both is probably the best
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  • Profile picture of the author Weedy92
    Do both, setup a plan of attack. E-mail the customer and give them a phone call. If they don't answer you still got your message out there. It's what car dealerships do and it works wonders..
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  • Profile picture of the author kazim
    Cold phone is the most effective way for a business.
    It's the best way to get feedback from customer quickly.
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    • Profile picture of the author Claude Whitacre
      I own a retail store as well as sell local online services.

      I hate getting cold calls. I hang up very quickly. I'm usually either with a customers or working on the phone with a client...or cold calling myself.

      But cold calling is better. Why? Because I always delete the e-mails. And I do buy over the phone. The vast majority of cold callers are terrible at it, and follow a script designed to keep sales from happening.

      Customers sound one way when they call, pests sound another way.
      The tempo is different, the sentence structure is different.

      Jason Kanigan has some useful material in this arena.


      Anyway, make the phone calls. The only way I would recommend e-mails is if you are sending hundreds of thousands of them. An unlimited market will yield results from e-mails. But a list of 500? Call.

      Just a thought.
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  • Profile picture of the author AgentHomes
    Most unsolicited emails will end up in the spam filter, deleted or not even get looked at given all of the other important emails in the inbox. So you success rate would be near zero.

    Cold calls on the other hand at least get you talking to somebody and then it's up to your script. You will get rejected more often than not but there will be some wins.
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  • Profile picture of the author jayspann
    I say do it all... you'll figure what after a while how much it cost you to acquire a client. Before we sold Quick Spark we were at approx. $165 per client. It's just like paid advertising, once you know your numbers, you just work the system.

    I had a 100% commission sales team... most of them started going door to door because they could close about 1 out of 3-4 businesses. But they found if dialed for dollars first, they made almost triple the commissions.

    You might only get 1 out of 20-25 on the phone but you can call a hell of a lot more people than you can knock on doors.

    And with potential bigger accounts go the extra mile. I've sent people tickets to events, golf balls with there name imprinted on them, even pre-paid cell phones with crazy calls to action.

    There's a reason why sales people get expense accounts. Do you have to spend money to get business? NO, but it works a LOT better when you get to the point where you can
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  • Profile picture of the author theotherguys
    Originally Posted by Kumaris View Post

    Just wanting to get opinions on Emails vs Cold calls... Does any one have much success with Email potential clients vs cold calling?
    Cold calls are the better, in my opinion. When you're presenting a business via email, it can easily get marked as spam, and no one wants that.
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