1. They've accepted your offer and kicked off the project
2. The project has been completed and full payment made
3. Any other pleasant experience worth recognizing with a personalized thank you message (email, personalized card with your handwriting, print letter, phone call, text message--as it applies).
I am really close with some of my clients so sometimes a simple Thank you text message always gets a hearty response and more business coming in. I will be upgrading this month to sending thank you print letters, and soon the best thanks of all... a corporate gift/gift basket.
This week I'll be sending thank you letters to...
* A Project manager that helped keep a tough project on track and finished relatively quickly that almost derailed completely due to misunderstandings!
* A General Manager and his Assistant GM for keeping to deadlines and working hard to make sure everything worked out at the end of 2 intensive projects
* 4 CEO's for giving me the job over others, referring me to colleagues and nominating me during company meetings etc...
Lots to say thanks for really...
Here is a sample thanks to help anyone who might need the boost...
"Good day to you (personalization here e.g. Sir or Mrs. Smith),
I wanted to check in with you regarding (enter subject matter here e.g. the just finished XYZ project and say a personal Thank You for (enter what they did for you that you know of e.g. nominating my company for the above project).
I sincerely appreciate your input that led to (add specific information of your and their experience e.g. the successful completion of the project within the agreed upon timeline).
I'd like to reiterate that I am available to offer further support or answer any questions as and when required as described in my earlier submitted proposal.
You can easily reach me via email or call or text me on 777777777).
Your name here
XXXX YOUR SIG HERE XXXXX
Anyone here already doing this? What method(s) do you use? And how has this helped improve getting repeat business/referrals/testimonials, etc?
I'm pretty sure this adds to the reason(s) why a company's reps or CEO etc would back using you again over a new prospective service provider.
What are your thoughts guys?
And thanks in advance for any shares