Twilio, Lee and AJ + analytic call tracking

by 9 replies
13
Hello,

I have set up Twilio for about 5 offline clients doing lead gen and am getting people calling the wrong number (the new Twilio #) and asking for whatever that number used to be.

Example: I am getting people looking for an electrician when I am using the number for a dentist.

How does Twilio get its numbers? I figured these would be new numbers that would not be previously associated with anything?

I don't want to have this keep happening and annoying my clients. I am using AJ and Lee coles WSO along with their analytic call tracking but it seems their analytic call tracking is just a platform for Twilio so Twilio is really what the issue is...
#offline marketing #analytic #call #lee #tracking #twilio
  • Hmm, I would get in touch with Lee and ask if that is common, or have they came across that.

    I only have used a couple of numbers on twilio since last december, and made the switch to call fire a couple of months ago, because it was just easier.

    Have you opened or e-mailed twilio support?


    Ryan
    • [1] reply
    • Is call fire a better system than analytic call tracking? ACT is $197 so wondering if there is a better system out there.
  • That is going to happen anytime that your using local numbers from twilio. These numbers once belonged to someone else so this is going to happen. I usually get numbers and have what I call a "test" period where I see if number is getting calls. If they get calls then I drop them and get a new number.

    I rather buy a 800 number for $99 and have it forever but each is to their own.
  • Hey, if you're getting free incoming calls for a particular niche, why not keep that number and build a lead gen around it Ask the callers where they found out about the number.
    • [1] reply
  • This is common with local numbers and even 800 numbers sometimes. I have an 800 number that I get called on a few times a month for a direct tv job position lol. The best thing you can do is have your client ask the caller where they got their number. Then you can try to find the source and get rid of it. For example one of mine was from an old listing on a classified ad from a long time ago. I was able to flag it and get it removed which eliminated the problem.
  • Carriers have a pool of numbers at any one time and they are recycled constantly. This is going to happen eventually with a local phone number. You might have just gotten one that has been freshly circulated. It happens with new cell phone numbers too. There are only so many numbers to go around. Twilio doesn't have an exclusive on phone numbers, and you really can't expect a number to be used for only one person and then taken out of commission forever. The longer you use the number though, the less this should happen. I have never had this happen with a Twilio number, but it makes sense that it will happen every once in awhile.
  • Another quick note. The next time you start to get a new number in twilio do an exact match search in google for that number first. If there are old classified or local directory listings on the net for that number pick a different one.
  • Google the number before buying it to see what shows up.

    I found one that was used by a local insurance person but then I forgot to buy it. I was going to sell it to him or use it for an insurance lead generation site.
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