It is partially my fault because in the screening process he said that his past 2 relationships with web designers have been, well, not so good.
I figured, it's a common thing. A lot of people bite off more than they can chew and can't complete the job. It is easy to understand a client's position because I hear about it quite a bit. The thing that really should have set off alarms was that he had an issue with 2 other companies, completely unrelated to what we were doing. The guy needed dialysis, and a kidney transplant.. and I sincerely wanted to help him launch his business.
Since then.. I have regretted and dreaded every second.
I have offered a 50% refund which I don't think he is going to take. I have a chargeback clause in my contract which states he can be held for damages and win or lose he has to pay the credit card board arbitration fee.. any chargeback that might happen, I fight and also pursue in court. So I'm not worried about that.
What can be done about the insults and harassment? It's ridiculous what this man says... you guys might see me on this board and think that I may have made a client react a certain way because of my personality, but this is business and customer service, support, and retention, I do my absolute best to keep my clients happy.
He didn't make threats to physically harm me, but the insults and threats you can imagine or think of, he said LOL.
Is there any kind of business protection that protects you from customers? LMAO.