Why I am focusing on a niche

by mrmatt
31 replies
Hello All,

I thought I would share this with you in the hopes that it helps you focus on your offline business.

I have been doing offline for a couple of years now. I love it. My clients love me. And I have only lost one client in that time due to him not seeing the ROI he was expecting. He was a chiropractor. Which quite frankly I think he was but he hit some tough financial times and we all know the first thing to go is marketing.

One of the things that is really difficult with offline is learning and understanding what a client does, what makes them different and then writing copy/content that sells them. It just takes a lot of time to do this and every client I have is different.

Anyway, I have decided to focus in on one niche. A niche within the residential contractor world.

Recently I took one of my clients out for a beer. I asked him how much what I was doing for him was worth. He said $1500. I said I am bringing you in an extra $1500 a month. He said no, that is what I should be paying you. WHAT!!!!!

Right then and there I decided I was going to focus on this one little sub niche on the residential contractor field.

Why?

Simple.

Everything I will be doing for these contractors will be almost complete cookie cutter. Same theme, same content, same directories, same adwords, same keywords, same web 2.0 networks and blog networks that will all be highly themed because it is all within the same niche, private niche directories etc.

In other words I will cut down the amount of time significantly that I have to spend on each client. This will be an almost set it and forget situation because the back end is already set up.

After the initial set up I will more than likely only need to monitor SERP's and adwords and adding new sites to my networks.

Posting content and links to these networks can be completely outsourced. As well as the directory submissions, video submissions, press releases etc. I will probably outsource 80% to 90% of it.

Adwords will be plug and play because they have already been tested and are getting on average an 8% click through.

Secondly from a marketing stand point it makes sense as well. I have already done the research and have found mailing lists as well as other opportunities to advertise in industry magazines.

All of my marketing will be geared to this one niche. I can test a variety of things to see what is working. Build lead gen site. Build authority sites about marketing for this niche. In other words build myself up as the guru in this niche as there isn't one.

All of my testimonials will be from one niche. I can see this snowballing as I add more and more clients and get more and more testimonials from this niche.

I plan on sending out lead gen post cards. Having them call an 800 number. And then putting them in to my marketing funnel.

My client has already agreed to be my spokesman.

Steps:

1. Lead gen post card
2. Send out report, along with CD of phone interview of spokesman.
3. Send out letter from my spokesman on his letter head.
4. Phone call follow up.
5. Send out report marked up, highlighted scribbled on etc.
6. Send out CD with sales letter being read by me along with a cover letter.
7. Send out letter with a bag of peanuts from R. Squirrel.
8. Send out letter "Should We Send Out The Search Party"
9. Send out letter "Final Offer"
10. Send out letter "Okay, Really Final Offer"

My goal is to get 2-3 new clients in this niche a month. And based on the size of the companies I would be targeting there are over 10,000 businesses on that list.

Initially I am planning on charging $550 a month with no upfront. I will control everything. The domain, hosting, content, etc. If they stop paying everything will go away. Or I just plug in a different contractor.
As I gain more insight into the value of what I am offering and gain more testimonials I will more than likely raise the price.

I am also offering a 100 day money back guarantee. I am doing this for several reasons.

1.It gives me some breathing room of getting their sites set up, and the initial seo, sem to kick in.

2. One average job from this during the first 90 days will net them a very nice ROI.

3. Besides my time I will have about $200 invested. So if they do ask for a refund I am not out much and have system in place that I could immediately plug in another contractor and offer them a smoking deal because the work has already been done.

4. There is no doubt that my conversions will be significantly higher than not offering it.

5. I know their phones will be blowing up with calls so I highly doubt that they would ever cancel. They would be losing to much.

6. Most people will probably just ask to cancel our arrangement vs. money back. They understand that I will have done a great deal of work for them.

7. If I am not making them money I really want them to ask for their money back. I have always prided myself on never being an expense but an asset that provides nice ROI to my clients.

I can't tell you how much of a relief coming to this decision has been for me. It has give me clarity and direction.

I highly recommend finding your niche. I picked a niche. Contractors. But drilling down even further has helped me tremendously.

If it is dentists - drill down (no pun intended)
What I mean by that is look at all of the niches within that niche.
Orthodontists
Oral Surgeons
Dental Implants
General Practice
Reconstructive
Kids
Seniors
etc.

Hope this is helpful to everyone. Take you clients out for a beer. You never know what you will find.
#focusing #niche
  • Profile picture of the author MartinBuckley
    Thanks for sharing your story.

    Your plan and methods sound great and I wish
    you much success with your business.

    All the best,

    Martin
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    • Profile picture of the author AmarieP
      I love that idea. I was thinking about focusing on one niche also, but also go back to working with everyone.. I have a few clients I work with now ( in different niches) and meeting them, figuring out what they want, researching it, etc, etc it all get a little hard to manage at one point or another. I would love to more.


      I have a question. What do you offer your clients?
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      • Profile picture of the author mrmatt
        Originally Posted by Luvfoxy7 View Post

        . I have a few clients I work with now ( in different niches) and meeting them, figuring out what they want, researching it, etc, etc it all get a little hard to manage at one point or another.
        Exactly!

        This is why am an focusing on that one little niche.

        Once I have tapped this market pretty well I am planning on picking another niche and doing the same thing.
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        • Profile picture of the author AmarieP
          That's awesome, I'm thinking I might go ahead and focus on one niche. Do you offer a complete online package?
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          • Profile picture of the author mrmatt
            Originally Posted by Luvfoxy7 View Post

            That's awesome, I'm thinking I might go ahead and focus on one niche. Do you offer a complete online package?

            Depends on what you consider complete.

            The main components are:
            Website - wordpress 10 pages
            Opt In
            Videos
            PPC
            SEO
            Maps/Places
            Directory Submissions

            Things I am considering adding either as up sells or in different packages.

            - Mobile Site
            - Manage Social Media - FB, Twitter, G+
            - Drip feed posts to their site
            - Done 4 U quarterly newsletter they can send out or pay me to do it for them. (this one is unlikely as most contractors have no database and are unlikely to do this)
            - Custom Craigslist ads

            But by being a client they will also be getting a monthly newsletter from me on marketing and sales tips. I think this is crucial because if they can sell more of the jobs from the calls/leads I am getting for them the higher the ROI they will see. The higher this number the longer they will stay as a client.

            Also thought about:

            CD's - Interviewing people, bookkeepers, tax pros, attorneys, sales trainers, phone etiquette etc and sending those out as well.

            Videos - Showing them online tools they can use to strengthen their business such as Google Calendars for follow up on leads etc. These would be emailed or added to my site or probably both.
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            • Profile picture of the author AmarieP
              Originally Posted by mrmatt View Post

              Depends on what you consider complete.

              The main components are:
              Website - wordpress 10 pages
              Opt In
              Videos
              PPC
              SEO
              Maps/Places
              Directory Submissions

              Things I am considering adding either as up sells or in different packages.

              - Mobile Site
              - Manage Social Media - FB, Twitter, G+
              - Drip feed posts to their site
              - Done 4 U quarterly newsletter they can send out or pay me to do it for them. (this one is unlikely as most contractors have no database and are unlikely to do this)
              - Custom Craigslist ads

              But by being a client they will also be getting a monthly newsletter from me on marketing and sales tips. I think this is crucial because if they can sell more of the jobs from the calls/leads I am getting for them the higher the ROI they will see. The higher this number the longer they will stay as a client.

              Also thought about:

              CD's - Interviewing people, bookkeepers, tax pros, attorneys, sales trainers, phone etiquette etc and sending those out as well.

              Videos - Showing them online tools they can use to strengthen their business such as Google Calendars for follow up on leads etc. These would be emailed or added to my site or probably both.
              That's a nice list of offers. I might have to use your system. Thanks for sharing!
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  • Profile picture of the author wilder1047
    Which quite frankly I think he was but he hit some tough financial times and we all know the first thing to go is marketing.
    I don't understand this, if the marketing is providing an ROI then it's the only thing that's going to get you out of those tough financial times.

    Thanks for the thread though, I recently came to the same realization, may aswell become a master of one niche, know all the offers and structure that converts traffic the best and then just carbon copy your system into different cities and dominate!
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    • Profile picture of the author dunkinbbb
      MrMatt,


      Thanks for sharing


      That is as clear a marketing plan as one is likely to get.
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    • Profile picture of the author mrmatt
      Originally Posted by wilder1047 View Post

      I don't understand this, if the marketing is providing an ROI then it's the only thing that's going to get you out of those tough financial times.
      It was his site, his domain, his hosting. All of the links were built using other methods than my own networks. (I had not started doing this yet) So him choosing to stop paying me would only mean that his site "could" drop in rankings once I stopped building links. Or a competitor could over take him. His site has dropped but he is still in top 5.

      For him it was worth the risk.
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  • Profile picture of the author ProAffiliate01
    Congratulations on your success promoting offline businesses. You are probably right in focusing on one niche, because then you can keep learning and researching ways to market that one industry. Then, maybe in the future you can expand yourself.
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    • Profile picture of the author David Miller
      I think this is getting a little off track...here is what I believe MrMatt is saying:

      His category is Contractors and within that category there are dozens of different contractors. He has decided to work with residential contractors. Makes a lot of sense and it's a particularly good call because although it's narrow, its got a broad spectrum within it.

      So he has residential roofing, residential landscaping, residential painting, etc. All these guys know each other so the opportunity for referral is huge. Same for his dentist example.

      Great way to build up your name within a community of similar trades people.
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      The big lesson in life, baby, is never be scared of anyone or anything.
      -- FRANK SINATRA, quoted in The Way You Wear Your Hat
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      • Profile picture of the author SirThomas
        Originally Posted by David Miller View Post

        I think this is getting a little off track...here is what I believe MrMatt is saying:

        His category is Contractors and within that category there are dozens of different contractors. He has decided to work with residential contractors. Makes a lot of sense and it's a particularly good call because although it's narrow, its got a broad spectrum within it.

        So he has residential roofing, residential landscaping, residential painting, etc. All these guys know each other so the opportunity for referral is huge. Same for his dentist example.

        Great way to build up your name within a community of similar trades people.
        I think, Matt picked one trade within residential contractors. For example: roofers. He can work with roofers around the country. So, everything is nearly identical and easy to duplicate.
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        • Profile picture of the author mrmatt
          That is correct. I only picked one of those trades.

          I was working with a variety of contractors. They are all doing well and making lots of money.

          But I chose this particular field because they guy is doing so well and is willing to help me out in any way he can to help my grow this particular niche...as long as I don't work with anyone else in the area.
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  • Profile picture of the author econnors
    I agree with this strategy if nothing more than to get to know their business. Once you know how their business works, you have a better understanding of how these people tick, and you can help them reach their audience based on what's going on in their market. That also gives you the competitive advantage when you say that you work with contractors in his same field all over the country and you know what "works".
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  • Profile picture of the author RRG
    Great strategy. You will absolutely kill it doing it this way.

    One suggestion: make the guarantee 365 days. The longer, the better, and the fewer refunds you will issue.
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    • Profile picture of the author kenmichaels
      Originally Posted by RRG View Post

      Great strategy. You will absolutely kill it doing it this way.

      One suggestion: make the guarantee 365 days. The longer, the better, and the fewer refunds you will issue.
      That is an ONLINE strategy some people use, and swear by.

      But it does NOT translate so well in the real world. (off line)

      if you use a 365 guarantee, it will eventually catch up to you
      and you could lose your entire business.

      Don't think for one minute, just because your doing a great job,
      and they love you, your product, and your service, that they wont
      hesitate to get it free for ONE YEAR...

      Business owners are always looking for a great deal, and offering them a 365
      guarantee, is the same as, "trial me" for a year.

      ---Edit ---
      RRG if you have been doing this, you need to find an exit strategy, NOW, and
      start hedging your bets, at the very least, get some money out of your corporate name
      and create a "just in case fund" or a war chest.
      Signature

      Selling Ain't for Sissies!
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  • Profile picture of the author mrmatt
    I would have to agree with Ken. 365 would be way to risky for me. I would have to wait a year before touching that money. Great savings plan but not for me.

    The 90 days is plenty. Gives me plenty of time to get everything up, operational and ranking. Plus like I mentioned I am only out a few hundred bucks vs. $1200 or more if I went a year.

    Will there be people that take advantage of this? Yep! But I know I will gain more loyal clients doing it this way.
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  • Profile picture of the author SiteSmarty
    Hope you do well Matt. I use post cards a lot and give away pens with my info on it. The other thing I do is focus on Re-branding the business. This is an easy sell because most trades don't have the whole package. If you hook-up with a printer you could sell your "trade" niche, everything offline and online stuff in a Re-branding package or if they don't go for that, sell them each service individually at a slightly higher price. Most want to be Re-branded so they can look better than their competition. I like what you're doing, it makes sense.
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  • Profile picture of the author mrmatt
    Definitely something to look at. Every dollar counts.
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  • Profile picture of the author AussieT
    So are you renting the site to them or do pay per leads?
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    • Profile picture of the author plainwords
      Matt, one question about focusing on a niche like this - is there a potential conflict of interest if you are working for competing companies in the same market?

      Or are you working with clients all over the country in different geographical locations, who are not direct competitors?
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      • Profile picture of the author AfteraDream
        Originally Posted by plainwords View Post

        Matt, one question about focusing on a niche like this - is there a potential conflict of interest if you are working for competing companies in the same market?

        Or are you working with clients all over the country in different geographical locations, who are not direct competitors?
        Same question I have.

        Seems that you (MrMatt) will be bidding against your own clients pretty much and drive up prices and lower the CTRs..

        It does make perfect sense for you, but not your clients if you do it in same city (nless it's huge as New York and there are tons of areas)..

        Could be wrong tho!
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  • Profile picture of the author sloanjim
    What's the niche? LOL...No good idea. Less stress, more money, more free time, more happy custoemrs who you provide value to. That's what it's all about.

    I'd rather make $100k a year working say 4 hours day then $150k working 15 hours a day. Word of mouth could eventually do all the marketing for you.
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  • Profile picture of the author sloanjim
    surely it has to be International? Like two ro three per city so as not to conflict?

    Same question I have.

    Seems that you, MrMatt, will be bidding against your own clients pretty much and drive up prices and lower the CTRs..
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    • Profile picture of the author AfteraDream
      Originally Posted by sloanjim View Post

      surely it has to be International? Like two ro three per city so as not to conflict?
      You mean national? If he serves contractors nationally, one or two in each city then it's fine, but otherwise it seems a bit unfair to clients..

      But then again, radio, tv sells advertising to everyone..
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  • Profile picture of the author sloanjim
    Yep "National" Guess could be international?

    It would be good if O.P. could come back and comment on this?
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  • Profile picture of the author sloanjim
    Yeah but O.P. gives a money back guarantee on his service so it serves him no purpose to do this... Prides himslef on giving great results so he can't be donig this.

    Radio...the'll advertise anything as long as you pay.... Couldn't care less about the results.
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    • Profile picture of the author AfteraDream
      Originally Posted by sloanjim View Post


      Radio...the'll advertise anything as long as you pay.... Couldn't care less about the results.
      I guess, radio and tv and newspapers are broadcast services so that's their job, give businesses platform to broadcast their message, that's all.
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  • Profile picture of the author sloanjim
    can i ask what kind of price range are you charging for this service? $400 -$700 pm? $500 to 1$K month? $1k to $1.5K?

    Do you outsource the work?

    Thx
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    • Profile picture of the author mrmatt
      Originally Posted by AussieT View Post

      So are you renting the site to them or do pay per leads?
      I guess you could call it renting a site. The reality of the situation is that they are paying for marketing/advertising. If they stop paying me everything will disappear. Just like radio, newspaper etc. No pay no play.

      Originally Posted by plainwords View Post

      Matt, one question about focusing on a niche like this - is there a potential conflict of interest if you are working for competing companies in the same market?

      Or are you working with clients all over the country in different geographical locations, who are not direct competitors?
      I only work with one per area. In large cities I may work with 2 or 3. But then there are also all of the suburban areas around the larger cities.

      I am focusing on small businesses in this niche. 2 to 4 employees. In reality most businesses this size could not handle all of the work in one large city.

      My current client went from 2 to 4 employees and he is still working weekends to try and keep up with it all. He has said that he will be hiring more crew soon. This is in an area of about 120,000 people encompassing 10 cities.

      Originally Posted by sloanjim View Post

      What's the niche? LOL...No good idea. Less stress, more money, more free time, more happy custoemrs who you provide value to. That's what it's all about.

      I'd rather make $100k a year working say 4 hours day then $150k working 15 hours a day. Word of mouth could eventually do all the marketing for you.
      Exactly. Major time saver doing it this way. Look at all of the web design companies that have turnkey sites they pump out for a particular niche. Medical, real estate, mortgage industry have major players doing this. If you have been doing offline for any amount of time you have seen them.

      Originally Posted by sloanjim View Post

      can i ask what kind of price range are you charging for this service? $400 -$700 pm? $500 to 1 month? $1k to $1.5K?

      Do you outsource the work?

      Thx
      I will be starting off at $545 a month. As I gain more traction, testimonials and more results from this niche I will have a better idea as to what I do is truly worth to these contractors. Especially based on population etc.

      Yes my current client was willing to pay $1500 a month. But he could also be a really good closer. He is very personable and easy to like. On the flip side if he was gruff or offensive he may not have seen the results he is seeing.

      This is why the newsletters, emails etc. will be going out. The more I can help them close, the happier they will be. Simple stuff such as how to show up to a job they are going to bid, clean clothes, not sweaty and dirty, how to build rapport, importance of getting testimonials and how to use them etc.

      Yes, I will be outsourcing most of the work.

      The majority of links will be coming from my web 2.0 networks and blog networks that are highly themed for this niche. As you know it usually does not take much in the way of good solid links to get good rankings in the SERP's for local businesses.
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  • Profile picture of the author brandonthomas
    Banned
    Creating a successful business on the Internet means finding a niche and focusing on it. Once you've identified a profitable niche, you can monetize that niche many different ways.
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