Buy domain for client or tell him to register himself?

by Wide
11 replies

What should I do if a client want to order web hosting and a domain?

a) Tell him to register the domain himself and point the dns to my server.
b) I register the domain in my own account and will only transfer the domain upon request.
c) Register a new account, buy the domain and send him the login details to the domain registrar.

Is option "b" the most common?

I do not expect to earn anything on the domains, in-fact they get one for free while ordering other products.
#buy #client #domain #register
  • Profile picture of the author Susan Hope
    For our website design clients, we give advise on all the ways things can be done and mention that it is quicker if we do buy the domain for them and then we would transfer it to them once our deposit is received.

    We do this because our hosting is tied in with our namecheap account, so we can pretty much start building straight away (usually).

    I would never hang onto someone's domain though, I don't like the idea of web masters holding clients to ransom over it and if I were to go out of business for some reason, they are in control of their own domain.

    Most of the time though our clients opt to buy the domain where we advise, at namecheap, then don't want the hassle of trying to figure out the DNS so give us login details (I advise to change those after we have done what is needed or preferably at completion of their project). Then we just pop in there and do it for them (that way we know it has been done correctly).

    Just be honest with your clients and upfront, explain all the ways, you will find 9 times out of 10, then appreciate the honesty and trust you far more quickly.

    Hope that helps,
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    • Profile picture of the author MorpheusMirror
      Originally Posted by SusanneUK View Post

      I would never hang onto someone's domain though, I don't like the idea of web masters holding clients to ransom over it and if I were to go out of business for some reason, they are in control of their own domain.

      There are a bunch of small business who were burned by a service provider who held onto their domain when for whatever reasons, and for some small business their trust has been left out in cold.
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  • Profile picture of the author JerrickYeoh
    The best is request or suggest him some web hosting provider and domain registrar and ask him to register himself and show him how to register it . But need his information , so the the domain and hosting is belong to him . It easy to transfer hosting owner but ,it will be troublesome to transfer domain owner.
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  • Profile picture of the author kvnkane
    i always register it myself and then transfer it to them if they request it, or il hold it myself and send them a reminder each year to renew their domain just so they dont forget. hasnt been a problem for me or my clients.

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  • Profile picture of the author Wide
    Think Sue is doing it great, let the client decide what method to use.
    I do not like to keep a domain that is not mine either.
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  • Profile picture of the author Bruce Wedding
    Hanging on to their domain is a BS tactic. I register with their details and their email but add myself as a technical contact.
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    • Profile picture of the author PBP Marketing
      I try to give them instructions on doing it themselves but not everyone wants to be hands on with everything (which is why we get paid). If they don't want to learn to do it I register it with their details and, as Bruce said above, make sure to add yourself as a tech contact.

      "Clarity trumps persuasion" - Dr. Flint Mcglaughlin

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  • Profile picture of the author scottgallagher
    We are a reseller of GoDaddy. With the CLIENT's credit card, we create a new account under our reseller account. We charge $20 for hosting, pay GoDaddy about $5. We give full disclosure to our clients. Domains we charge $30/yr, pay somewhere around $10.

    This way we don't need to worry about billing, the client owns the account with their information and we get reseller checks monthly.
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  • Profile picture of the author David Neale
    We urge them to register for a new domain themselves using out Godaddy reseller account if possible. They then send us the login and we look after the DNS. We will not even purchase a domain on our own account for a client. I would rather walk him through with a screenshare.

    Many, many years ago we would buy the domain for the client but would never do that again. It's bad practice in my view, too much hassle to transfer and creates a subtle distrust in the clients. Similarly we never use our Google account for any clients services like GA either. Always setup their own Google account for them.

    David Neale

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  • Profile picture of the author JC Alexandre
    Either order for them but quote them the original price or ask them to register it themself . But what i will do is to guide them into how to buy in this way you gain trust from the client itself .

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  • Profile picture of the author Baadier Sydow
    Clients draw out the process but I find putting the steps into Freedmind helps them along and it sets the tone for the rest of the project. I use freedmind to make sure that I get everything from the client and to make sure I complete every client request. It also makes it really easy to tell them that the project is now finished because they have been a part of the process and their is no room for argument.
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