I'm new to IM and this forum, just setup a hostgator reseller account so I can provide hosting for any clients in the future. However the more I read the more headaches there seem to be when something goes wrong or the client needs help setting things up. I saw in another forum people suggesting outsourcing end user support. I'm interested in this as it would allow me to concentrate on University/web design whilst knowing my clients are getting decent support and not my half arsed google search/email to hostgator. I've heard innohosting crop up a lot, but can't find if they will do it as a third party company. Has anyone done this or can recommend a company? Or is this the wrong path to follow an I should go shared package and just use the affiliate link?