I a have done quite a few SEO jobs and although I know how to get a site on the first page, I don't know everything.
I need advice on how to handle this situation. Here is the email my angry client sent me and tell me what you think it means and how to handle this:
I am sorry but i have, decided to terminate our engagement. The changes you have made are creating confusion and harm to the google adds we are running. Specifically, the code/meta tag changes you have made are now disrupting google adds for my brother's practice in Pueblo. For example, the meta tags, "St. Louis Family Attorney" changes the title on the family law services page so that instead of reading "family law" it reads "st louis family attorney" . Now, when someone checks a pueblo add for pueblo attorney, the meta tags you have installed direct our potential clients in Pueblo to reach the saint louis service page and, our phones have stopped ringing in pueblo. The changes you made are costing us time and money in the form of lost revenue due to disruption of google add services and time spent reversing your work so that our web page presents correctly to pueblo customers.
I don't understand how changing the meta tags for onsite SEO would affect her Adwords other than for possibly quality score.
Help.....she wants her money back and she is a lawyer......