I'm having an issue keeping tracking calls and email creation simple for customers. Most want a new email, that goes along with their domain which is easy. Problem is, it's a learning curve for them. Sometimes I'll import the email into their previous email, so they can use both. If I'm 100 miles away, how can I make the process easier for them, aside from asking for their password and taking care of it?
I use hostgator's email clients to make the domain emails.
Tracking calls. So far I've used google voice, which means now they have to log into their gmail, and google voice to see voicemails.
Now they need to check:
Possibly new email
It all just seems so complicated in their eyes to learn these new venues.
What can I do to make this easier for them?