How To Convert Incoming Calls Into Customers?
i have started to generate 20-30 new leads for his business but he is not closing them properly efficiently.Most of the inquiries are calls (3/4 calls , 1/4 emails) and here is how they go.
Lead : Hi there i am calling to enquire on your painting services?( or similar variant)
Client : Sure How Can I Help You?
Lead : Goes on to explain number of rooms what is needed etc etc..
Client : Cost would be around $1400-$1500,would have to come down and have a look to quote more accurately
Lead : Ok i will check with my husband/wife/father/mother and get back to you.
Or : Ok i will think about it and get back to you if i am interested
Client :Ok sure
i tracked the incoming calls and over 70 percent of the calls went like this.It was almost like those two were automated responses.Very rarely were the clients saying ok sure come down etc etc..
How can i help the client script his dialogue from the start so that he converts alot more of the calls into buyers.I know there are a few respectable guys who are good on the phone here and would appreciate your advice.
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