Starting a REAL Business - Follow My Progress

15 replies
Starting in 2013 I want to start focusing my efforts on a new business venture. I have been fixing items (a specific niche, that I won't release right now) locally for some time now, and I'm ready to launch a nationwide (U.S.) mail-in repair service. I'm hoping to record the process, get some advice along the way, and leave behind a guide that others can use to benefit themselves on their own ventures.

How my business will work:

Step 1: Customer makes purchase on website.
Step 2: Customer sends in broken/damaged item.
Step 3: I receive, diagnose, and repair the broken item.
Step 4: I ship the item back to the customer repaired.

This model has been done by many companies successfully. I will be offering the fastest repair times (24 hour turnaround), 90 day warranty, and free return shipping. I will not release the specific niche at this time.

Where I'm At:

The website is complete, the branding is done, social media accounts for both Twitter and Facebook have been created, and I'm ready to jump right into this. I have my VoIP set up through Twilio and OpenVBX ($0.07/min), website registered with Shopify ($25/mo), and business email established with Google Apps. I purchased all of the tools required ($40) and a supplier for the parts. I've been updating a "repair" blog on the website to try and gain some credibility, positive SEO, and more traffic; but that should take some time to start accumulating.

The market is huge, and there is a big need for my services. There is also a decent amount of competition, but none of which offer my incentives. The profit margin is between 50-60% per sale, depending on the repair and parts required. The average repair costs roughly $70-80.

So far I have focused on paid advertising. I have purchased $40 in banner ads through Buy Ads | BuySellAds that targeted my niche, but didn't get enough traffic. I have tested a small amount of Facebook advertising but am worried that the demographics are too broad to get a decent conversion rate. This week I'm gearing up an Adwords campaign with several different copies, to determine if I can find a method of advertising that generates a positive ROI. From there I'll tweak and test until I find the best results in terms of profitability. In the future I expect to expand my marketing efforts and implement a large SEO campaign, but I'd like faster, concrete results right now.

Please critique my model, and give me advice. I will be updating this thread as often as I can, and testing a wide variety of marketing methods. This is the real deal - I'm hoping to motivate others to pursue their ventures and give back to the community!
#business #follow #progress #real #starting
  • Profile picture of the author iAmNameLess
    You might want to create a blog for this, "follow me" threads aren't allowed here.

    Good luck though
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  • Profile picture of the author ewenmack
    My first impression is your business model will be very difficult to start and maintain
    in the long term.

    If there is no repeat business from your customers,
    you are forced into a race for buying customers at the cheapest price
    and then maintaining your prices while more competitors come into your market.

    I may be missing something here about it.

    Best,
    Ewen


    Originally Posted by kebertt View Post

    Starting in 2013 I want to start focusing my efforts on a new business venture. I have been fixing items (a specific niche, that I won't release right now) locally for some time now, and I'm ready to launch a nationwide (U.S.) mail-in repair service. I'm hoping to record the process, get some advice along the way, and leave behind a guide that others can use to benefit themselves on their own ventures.

    How my business will work:

    Step 1: Customer makes purchase on website.
    Step 2: Customer sends in broken/damaged item.
    Step 3: I receive, diagnose, and repair the broken item.
    Step 4: I ship the item back to the customer repaired.

    This model has been done by many companies successfully. I will be offering the fastest repair times (24 hour turnaround), 90 day warranty, and free return shipping. I will not release the specific niche at this time.

    Where I'm At:

    The website is complete, the branding is done, social media accounts for both Twitter and Facebook have been created, and I'm ready to jump right into this. I have my VoIP set up through Twilio and OpenVBX ($0.07/min), website registered with Shopify ($25/mo), and business email established with Google Apps. I purchased all of the tools required ($40) and a supplier for the parts. I've been updating a "repair" blog on the website to try and gain some credibility, positive SEO, and more traffic; but that should take some time to start accumulating.

    The market is huge, and there is a big need for my services. There is also a decent amount of competition, but none of which offer my incentives. The profit margin is between 50-60% per sale, depending on the repair and parts required. The average repair costs roughly $70-80.

    So far I have focused on paid advertising. I have purchased $40 in banner ads through Buy Ads | BuySellAds that targeted my niche, but didn't get enough traffic. I have tested a small amount of Facebook advertising but am worried that the demographics are too broad to get a decent conversion rate. This week I'm gearing up an Adwords campaign with several different copies, to determine if I can find a method of advertising that generates a positive ROI. From there I'll tweak and test until I find the best results in terms of profitability. In the future I expect to expand my marketing efforts and implement a large SEO campaign, but I'd like faster, concrete results right now.

    Please critique my model, and give me advice. I will be updating this thread as often as I can, and testing a wide variety of marketing methods. This is the real deal - I'm hoping to motivate others to pursue their ventures and give back to the community!
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    • Profile picture of the author kebertt
      Originally Posted by ewenmack View Post

      My first impression is your business model will be very difficult to start and maintain
      in the long term.

      If there is no repeat business from your customers,
      you are forced into a race for buying customers at the cheapest price
      and then maintaining your prices while more competitors come into your market.

      I may be missing something here about it.

      Best,
      Ewen
      For most repair niches this would be true, but fortunately the items I repair are so common that I expect word-of-mouth to contribute to a lot of my sales in the future. It's hard to get into more detail regarding this without releasing the niche.
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      • Profile picture of the author ewenmack
        Any one time sale to a customer for under $100 is going to struggle because
        the margin for error is slim and because the product being
        repaired is common, therefore open to dumb competitors
        who will come in and trash the market with lower prices.

        Some people are natural gamblers, and hang on to bad ideas because they
        believe in quitters are losers. That's head trash.
        Pro gamblers at Vegas pick on the non quitter types because
        after losing money they go away and comeback with more to lose again.

        There is nothing wrong in testing a new idea by market validation.
        You let the market tell you whether what you have flies or not.

        Full in love with quick and inexpensive testing,
        not your ideas.

        Only the market pays for ideas they want.

        Best,
        Ewen



        Originally Posted by kebertt View Post

        For most repair niches this would be true, but fortunately the items I repair are so common that I expect word-of-mouth to contribute to a lot of my sales in the future. It's hard to get into more detail regarding this without releasing the niche.
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        • Profile picture of the author kebertt
          I can't say exactly what it is just yet!

          Originally Posted by ewenmack View Post


          Some people are natural gamblers, and hang on to bad ideas because they
          believe in quitters are losers. That's head trash.
          Pro gamblers at Vegas pick on the non quitter types because
          after losing money they go away and comeback with more to lose again.

          There is nothing wrong in testing a new idea by market validation.
          You let the market tell you whether what you have flies or not.

          Full in love with quick and inexpensive testing,
          not your ideas.

          Only the market pays for ideas they want.
          This truely is great advice, and something I'll certainly keep in my mind while proceeding with this. I'm not afraid to jump ship when a venture is obviously going to fail, but I think sometimes people get discouraged too early when they don't see results right away. In my case with paid advertising, I hope to see atleast some movement within the next few days.

          Regardless, the whole next step is to determine if the project is worth it and can function with paid advertising and still bring in a profit. Thankfully I have experience in design and can handle the marketing myself which cuts out most expenses. I have no problem tossing $300-400 at this project and have it fail as its all a learning experience for me.

          Update:

          My funds have cleared with Adwords, and my campaign is in order. I'm going to enable my ads tonight and proceed.

          Thanks for the feedback so far!
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  • Profile picture of the author Jason Kanigan
    Seems like your tracking database/shipping/infrastructure would be the most essential piece of the puzzle. I didn't see anything about this in your OP.

    People want to track shipments. Lots of businesses outsource this to FedEx, and you might be surprised what the cost is for a small biz.
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    • Profile picture of the author kebertt
      Originally Posted by Jason Kanigan View Post

      Seems like your tracking database/shipping/infrastructure would be the most essential piece of the puzzle. I didn't see anything about this in your OP.

      People want to track shipments. Lots of businesses outsource this to FedEx, and you might be surprised what the cost is for a small biz.
      I'm using Shopify to host my site, which provides a great system when it comes to tracking. I'll be looking into tracking apps to automate the process once my first few orders roll around; it shouldn't be difficult to handle this manually until things start to pick up.
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  • Profile picture of the author Kilterman
    while ewen's last post is extremely true and funny.
    I will watch and I wish you the best.
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  • Profile picture of the author David B.
    you doing smart phone/ iphone repair? you will get better advice if you let us know.
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  • Profile picture of the author yukon
    Banned
    Cell phone recycling?
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  • Profile picture of the author ezekielseo
    Try to do a few free fixes just so you could get real testimonials onto the site so people would actually trust you. Also try and get a SEO guy to rank your site so you could have organic traffic on the way as well.

    Maybe a email list for your website would be good too so you could send out promotions to your recent customers.
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  • Profile picture of the author Voasi
    This sounds like you might want to buy BrokenIphoneScreen.net from me. LOL...only guessing.

    In all seriousness, hard to give you an sound advice without knowing your market. Without that piece, we can't give you advice on where that demographic "lives" (either online or offline) and how to best penetrate it.
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