What company to use for call tracking?

11 years ago

you could always try the free route and use google voice, forward the number, then you at least know who called and how many times.. as for a paid service I would also like some feedback on this

Thanks

{{ DiscussionBoard.errors[7545265].message }}

Mwind076

11 years ago

Define "call they are getting."

Are you a cold caller/call center and you want to record all your calls so they can hear them?

Do you want them to SEE how many dials you do?

Are you in some other business and you want to allow your clients to hear their call with you (like mentoring or coaching)?

Thanks
1 reply

Signature

Looking for answers on how to SUCCESSFULLY market your company?
Cold Calling, Appointment Setting, Training, Consulting - we do it all!
PM for more information

{{ DiscussionBoard.errors[7545318].message }}

ToddG

11 years ago

Originally Posted by Mwind076

Define "call they are getting."

Are you a cold caller/call center and you want to record all your calls so they can hear them?

Do you want them to SEE how many dials you do?

Are you in some other business and you want to allow your clients to hear their call with you (like mentoring or coaching)?

I am starting an online lead generation company for small businesses.
I will be building a website, getting it ranked, and sending them customers.
I would like to have some software that is not expensive that I could generate a new phone # for every client I sign up. After they start to receive calls from the online marketing I do for them they can log in and see how many calls.
Preferably something white label, since I will be offering this as a service.
I would like it if they could log in from something like a sub-domain to their site (calls.theirwebsite.com) - something like that.
It needs to be super simple for my clients.

Thanks

{{ DiscussionBoard.errors[7545362].message }}

ToddG

11 years ago

Ideally I would like something that would generate a number that I could forward to their business number. I will be using this number on anything I do online for them. They could log in and see how many calls they get from my company, and it would be great if the same software could track website visitors. Would love to hear what others are using and their experience with that software.

Thanks

{{ DiscussionBoard.errors[7545336].message }}

Mwind076

11 years ago

Don't know one for that...but now that you've explained it well, someone will help

Thanks
1 reply

Signature

Looking for answers on how to SUCCESSFULLY market your company?
Cold Calling, Appointment Setting, Training, Consulting - we do it all!
PM for more information

{{ DiscussionBoard.errors[7545371].message }}

tenaya23 11 years ago

Yes, Analytic Call tracking does everything you want and more. One time fee $197. Manage multiple phone numbers for multiple companies. Tracks and records calls. Your clients can login and listen to the calls. Requires Twillio account to use, phone numbers cost $1 per month and a penny a minute. Here's the link ( not an affiliate link):

Analytic Call Tracking -
- Thanks
{{ DiscussionBoard.errors[7545441].message }}

TheCG

11 years ago

I use CallFire for all lead tracking.

You can get a local number for any location, track the number of calls, forward the number to any number you like (and change that number it is forwarded to with a couple of clicks) record the calls, measure the length of the call and lots more.

It also lets you generate a nice report you can send to your client each month if you sell the leads individually.

$1 a month for the number and .05 a minute for the calls. It does everything you need.

[ 2 ] Thanks

Signature

Yes, by the way, I AM in the Witness Protection Program. I could tell you who I am but then I would have to kill you.

{{ DiscussionBoard.errors[7545400].message }}

jackc2107

11 years ago

This software is great Why Choose Analytic Call Tracking? - Analytic Call Tracking

It uses twilio to handle the calls

[ 1 ] Thanks

{{ DiscussionBoard.errors[7545403].message }}

Kilterman

11 years ago

I use call fire like someone already mentioned. It's easy to use and cheap.

Thanks

{{ DiscussionBoard.errors[7545561].message }}

Voasi

11 years ago

I use: Call Tracking Metrics | Dynamic Call Tracking & Analytics Software Service in the US and Canada

These guys are great. I use them for every single client of mine. Also, amongst the many features, like rotating the phone numbers are your website based on lead source, you can setup "Whispering" so that when a lead call comes through, it will say a tiny message before the call is actually connected, like "Online Lead from ABC Leads".

Thanks

Signature

Want $6,000/mo. SEO Clients? Watch My Free Video!

Page 1 Link Building: Finally, Linking That Works, because I do it! Pagerank 5 Homepage Links!!

We do WSO Designs TOO!!! Best on WF! - Click Here

{{ DiscussionBoard.errors[7545725].message }}

xlfutur1

11 years ago

Twilio is great, and you can get free call tracking software to use with it on Github. Not a bad idea to record the calls either. That way you can prove everything. Before connecting, just say "this call may be recorded for quality purposes"

Thanks
1 reply

{{ DiscussionBoard.errors[7546960].message }}

Morningwalker

11 years ago

Originally Posted by xlfutur1

Twilio is great, and you can get free call tracking software to use with it on Github. Not a bad idea to record the calls either. That way you can prove everything. Before connecting, just say "this call may be recorded for quality purposes"

Thanks buddy for this helpful information.

Thanks

Signature

Morning Walker | Sauna Slim Belt | Sauna Belt

{{ DiscussionBoard.errors[7547214].message }}

Richard Teahon

11 years ago

Hi There

We're Calltracks Ltd. We can show the phone numbers that call your client, show you the marketing channel the caller used to find the number, and tell you if that call resulted in a sale.

Call. 020 3199 9000 to learn more

Thanks
Richard

Thanks
1 reply

{{ DiscussionBoard.errors[7548855].message }}

comedia2 11 years ago

A quick question regarding this method. Are you guys charging the client for each phone call? or just recording for the sole purpose of proving worth? Or tracking for new clients, if the current one falls through (i.e. on a flat monthly rate).
- Thanks
{{ DiscussionBoard.errors[7549035].message }}

Juhani

11 years ago

Freespee is popular in Europe, as we provide the largest variety of phone numbers across many countries - we do have numbers available in U.S. as well.

What's also great that in most markets you can test the service absolutely for free, using Javascript and tracking calls from smartphone visitors.

Thanks

{{ DiscussionBoard.errors[7553860].message }}

yohanaton

11 years ago

Do any of these offer auto-billing based on set parameters?
Thnx

Thanks

{{ DiscussionBoard.errors[7556171].message }}

Mediahawk

11 years ago

Hey there Todd,

If you're still looking for a solution to this, we offer a very in-depth and analytical solution for call tracking. You can find all of our information at our call tracking website.

Shout me if you have any questions!

Thanks,

- Tom

Thanks

{{ DiscussionBoard.errors[7588265].message }}

AaronGrainger

11 years ago

You should consider taking a look at Analytic Call Tracking

Best of luck,

Thanks

{{ DiscussionBoard.errors[7593295].message }}

ZRIM

11 years ago

Have any of you who use call tracking on client websites seen any slippage in google local/maps? Of course NAP's citations are important there. So, my concern, for local businesses, would be that taking their phone number off their site might cause nap problems??? any feedback on this issue appreciate. thanks

Thanks

{{ DiscussionBoard.errors[7826598].message }}

vndnbrgj

11 years ago

If you change the number, you have to change it everywhere.
On the site, in the citations, in the videos, everywhere.

Otherwise, you would just place it in the footer.
Then, use an image of the tracking number through out the site.
This way, you still have the actual number, but have a dominant tracking number in place as well.

Hope that makes sense.

[ 1 ] Thanks

Signature

Life Begins At The End Of Your Comfort Zone

- Neale Donald Wilson -

{{ DiscussionBoard.errors[7826626].message }}

jgant

11 years ago

I use a live receptionist service who takes names of all callers and then patches calls through to my clients. I need to have names recorded for tracking sales on which I earn commissions.

If you just need to track call volume/tel numbers, go with a software provider because it's cheaper.

[ 1 ] Thanks
1 reply

Signature

How I hit $10,000+ per month very fast w/ 1 niche blog - Click Here to learn more (no opt-in).

{{ DiscussionBoard.errors[7827719].message }}

Tracy411

11 years ago

Originally Posted by jgant

I use a live receptionist service who takes names of all callers and then patches calls through to my clients. I need to have names recorded for tracking sales on which I earn commissions.

If you just need to track call volume/tel numbers, go with a software provider because it's cheaper.

May I ask which receptionist service you use?

Tracy

Thanks
1 reply

{{ DiscussionBoard.errors[7842912].message }}

ZRIM 11 years ago

Thanks guys, got it.

Only remaining problem is inability to track calls when people simply see the phone number listed in google local or wherever (which would be the "real" phone number) -- and thus i'd be unable to track that call. and, i think, especially with mobile more and more calls are like that

i wonder if better to convince business owner to get a voip system and encourage employees, etc to use a different number to call the office -- so that most remaining calls would be from the website.

i dunno....
- Thanks
{{ DiscussionBoard.errors[7867154].message }}

christiangrey

Banned 11 years ago

Analytic Call tracking is a reliable choice.

Thanks

{{ DiscussionBoard.errors[7946697].message }}

What company to use for call tracking?

Trending Topics

What do you think the future of domain names will look like?

Website is unable to provide a secure connection

Drizz The Rizz ...

Best quote I've heard in a while...

Why I can not post