Many months ago - 7, 8, 9, 12?? there was a WSO that keyed in on reputation management for offline businesses. The author of the WSO targeted business owner's complaining about bad reviews on (I think) Google Places (now Google + Local). I no longer have the WSO (an old external HD crashed) and I can't remember details. I tried searching Google + Local for business owner forums, or something like that, and I can't find anything.
Does anyone remember this WSO? And...can this strategy be applied for Google + Local?
Thanks in advance!