Google listing "Pending Status" Help...

It seems to be epidemic these days. I find it helps to have the listing filled out as minimally as possible when initially creating the listing and waiting for a postcard. That means NAP, URL and 1 category.

You should also Google the business Zip code to make sure Google sees the business location the same way you do.

Now when I get stuck in pending review, I send off a support request right away.

Here are some instructions:
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Go here: My listing has incorrect information. <br /> <h4>Go through our step-by-step troubleshooters to find Help articles that can assist with your issue. And if we still haven't answered your question, fill out the short form at the end of the questions to

Select: "My listing no longer appears on Google Maps or is incorrectly marked as closed."

And send them a message like so:

Hello,

My name is NAME. I work at COMPANY.

We setup our Google Plus Local listing and have review the guidelines found here: Google Places quality guidelines - Places for business Help

And have followed all instructions here: Google Groups

Our listing was recently verified and it immediately when to "pending review."

Please advise.

Thank you,


Be sure to enter the correct account email and the full business name, address and phone as they request in the form.

You should receive a response within a few days, so keep an eye on the email that is used to manage the G+ Local listing.

I hope that helps!

Google seems to go through stages with this... sometimes it wont go under review right away and a lot of times (lately) almost all listings once you input the PIN it goes under review. Usually comes out of review in 3-4 weeks unless there is a problem with the listing. Poke the listing a few times without making any changes and as Kunfu Backlinks said send out a support letter to Google. Good luck!

Ah yes! The "poke." I had that work a few times only for it to go right back to review status a couple of weeks later =\ It's getting very frustrating these days.

Yeah, just report the dupe to Google and let them handle it. Be sure they know the info is wrong and even point them to your site's contact page as proof. Be sure to review guidelines to make sure you're inline there, too. There may be something there that's tripping a filter.

Catalyst, I hope you are right about it being the "new normal" because it seems a lot of people are getting the same pending status but some of them are saying it is taking months and still stuck in a pending status.

KungFu, I did as suggested and funny enough both of the listings now appear. However, the dashboards still show the same "pending" status. Weird. Not sure what to think of it. I do need to go back in and fill out the rest of the information to get 100% complete but not sure if I should do it now or let it sit until "pending" status is removed?

Additionally, on the listing that had the duplicate which I requested to be removed, they removed it and the listing with the correct address, phone number, etc appears. However, they (Google) put the full word of "Corporation" on the end of the company name instead of "Corp." which I entered for the business name. Weird. So, I guess I will stick with what they entered as the full company name (adding Corporation vs. Corp.) and use that for all citations, etc. moving forward.

Any experience with any of that? Thanks in advance for you information as it obviously did help get things moving along.

Glad things seem to be progressing. Linda is great with tackling these NAP issues like the Corp VS Corporation. So Linda jump in and correct me if I'm wrong:

If Google is presenting something other than what you entered in the backend, it could be a number of things - dupe, inconsistent citations online, etc. In this case, the use of the full "corporation" instead of "corp." is negligible, so to avoid headaches I would get really busy tracking down all citations and fixing them to match what Google has come up with. I would not change it in the dashboard, either. If it ain't broke...

So make sure the citation on your site matches exactly - put it in schema format, create a KML file: Geo sitemap generator | Create Geo Sitemap and KML files for FREE! submit that geositemap to Google Webmaster Tools after you upload both that KML and the XML sitemap to the root folder on the domain.

Next, start Googling the business phone number, then Google the business address, just Google anything you can think of to track down all existing citations. Be sure to submit matching NAP to Localeze and InfoUSA; make sure Yelp, Yahoo! and Bing are correct.

Again Linda has hinted in other places that she has a great system for evaluating NAP problems, so maybe she'll drop a few more pearls

Ask Google if they are connected. I think they are. Ask them to check for dupes and even multiple verified owners. I encountered that before. But my feeling is google just changed the formating. This happened to me and Google reps refused to change it as they felt it was the best way to represent the business. Again... I would go with they are displaying instead of trying to correct them. I'd leave the backend alone. You may just complicate things by triggering another postcard or worse. Not worth it since you have nothing to gain by changing the backend in this case.

Listings marked as Pending are placed in a queue to be manually reviewed by a member of our team. While the listing is marked as Pending, it will not show on Google. This is to ensure that only high-quality content shows to our end users.

Ive noticed a few "pending" listings are live and well.

On second thought... don't bother Google with it, yet.

Go to the front-end of the listing while logged into the Google account that manages the listing you created. Then click the "manage this listing" link on the front end to see if you can follow along to the backend. DO NOT make any changes to the NAP, just check to see if it matches everything you put in. Next, check to see if a category is selected and if it matches the category you chose. If all that matches, click submit without changing anything and see if it asks you to verify the listing. If it does - it's a dupe. If it just accepts the changes, then you were just looking at your own listing.

As Linda mentioned above, you may see "Pending" in your dashboard for a while, yet your listing is alive and well, so think nothing of it.

Now if you do NOT see a category (typical for Google-generated listings) then you know you have a dupe. I would then take note of the URL and reply to the Google rep that took care of your other stuff and let them know you found the dupe and give them the URL asking them to clean up the listings.

Finally... again... I cannot stress enough that you have to get the site and the citations correct. Get busy fixing those up. And yes, I would do citations that match what Google has shown you it prefers.

re: tracking number. Don't tell Google you're using a tracking number. Make sure that is the same phone number that's on your website (at least on the contact page) and in every other citation / business listing you create.

Glad to hear the other listing is fixed up.

That's great news. No dupe and just a stalled "pending" status. No big deal. Again, just ignore the "corp" in the backend and make sure your citations match what Google has put on the front end, you'll be fine.