CRMs: Salesforce vs Infusionsoft
I'm looking at using a CRM pretty soon; Saleforce, Infusionsoft, or maybe SugarCrm. We've looked at the costs for each and price is not the highest concern; we want what works best and are willing a pay a few hundred more for it.
As far as needs go, our main desire is strong marketing analytics. We want to know where our mail is best performing, what type of mailers, etc at every step in a campaign. Multi-step and multi-channel tracking is essential for us. Next on the list is Sales/telemarketing assistance: lead scoring, appointment setting, appointment displays etc.
Do you have experience with one of these 3? I'd love any feedback you may have.
Thanks!
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