So you've been waiting for 40 mins, and the prospect doesn't show...

by hayfj2
40 replies
...what would you do?

you got up at 06.00, to be out by 06.30.

You drove to the station to catch the 07.05 train.

You got to where you should be by 07.55.

You grabbed a coffee and walked to the agreed venue.

You're 15 minutes early for your 08.30 appointment.

By 09.10 they still havent arrived...

...what would you do?

Thanks.


Fraser
#mins #prospect #show #waiting
  • Profile picture of the author Rearden
    Call at 8:40.

    Goes to VM -- leave a brief message telling him you're leaving at 8:50 if he doesn't show, and that you'll call to reschedule. Be courteous about it.
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  • Profile picture of the author AndrewCavanagh
    Before you leave home call the prospect to tell them
    the traffic looks heavy and you're hoping it doesn't
    happen but if you get caught you you might be
    running 5 minutes late.

    If you have a secretary or someone who makes calls
    for you they can make that call.

    That maintains good posture and you'll soon find out
    if the prospect is planning on being there.

    Your time is too valuable to be wasting it going to
    appointments where your prospects don't show.

    Kindest regards,
    Andrew Cavanagh
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    • Profile picture of the author bob ross
      Originally Posted by AndrewCavanagh View Post

      Before you leave home call the prospect to tell them
      the traffic looks heavy and you're hoping it doesn't
      happen but if you get caught you you might be
      running 5 minutes late.

      If you have a secretary or someone who makes calls
      for you they can make that call.

      That maintains good posture and you'll soon find out
      if the prospect is planning on being there.

      Your time is too valuable to be wasting it going to
      appointments where your prospects don't show.

      Kindest regards,
      Andrew Cavanagh
      I literally just said this to one of my guys this morning, who went to an appt this morning that was an hour away, only to be called 10 minutes beforehand by the prospect saying they needed to reschedule.

      Anything that's not in my immediate backyard I usually call and say I'll be a couple minutes late at most, just to figure out whether they'll actually be there or not.
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      • Profile picture of the author sandalwood
        How much is this client worth dollar wise? If he is a big buck (you define that for yourself) client, call and ask what happened. If it sounds like a BS answer, hang up and move onto someone else.

        If it isn't a BS answer reschedule with a guarantee that the new time and date will be honored. If it happens a second time, you've got your answer. Personally, I never drive, fly, walk, crawl, take a train or bus for someone an hour or so away. If we can't get it done over the phone, I don't do it.

        That's just me.

        Good luck!
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        • Profile picture of the author aduttonater
          I always call them an hour before hand an let them know that I am on my way. Sometimes they might have forgot. I've heard that before. I rarely get people who cancel on me because they are wanting my services for their benefit. That's why they called me and set up an appointment to begin with.
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  • Profile picture of the author dave147
    If I had to get up a 06:30am and catch a train to meet a prospect I would definitely
    call them to confirm and remind them that today is the day

    and If I was waiting for 40mins I'd call again to find out where they are, and if they
    "can't make it" then the next time they would have to come to me!
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  • Profile picture of the author Rearden
    I rarely ever call to confirm.

    Good opportunity to cancel or reschedule.

    This is B2C.
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  • Profile picture of the author dave147
    Right so let's say you call 'em pretending to be a little late just to "confirm" and they confirm that they'll be there, but when you get there and they're not there, and you're waiting 40 minutes, what do you do?
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    • Profile picture of the author AndrewCavanagh
      Originally Posted by dave147 View Post

      Right so let's say you call 'em pretending to be a little late just to "confirm" and they confirm that they'll be there, but when you get there and they're not there, and you're waiting 40 minutes, what do you do?
      First of all I'm not waiting 40 minutes. Maybe ten minutes then I'll
      call and say "I have this terrible feeling that I'm at the wrong place..."

      If you wait 40 minutes it makes you look like you have all the time
      in the world.

      If I do go somewhere to meet there's a high chance the owner of the
      place is my client so I have someone to talk to.

      If he isn't my client then I still have someone to talk to!


      If you've confirmed before hand and they didn't show then it's time to
      apply some very heavy posture.

      The things you say when you set another time are vital.

      "I can't get with you again for another 2 weeks. I may be able to
      see you on Wednesday but it will have to be in the afternoon
      and a little closer to where I work otherwise I just won't have
      time to make it..." etc etc.


      I've always liked Dan Kennedy's basic strategy.

      If he has a meeting they come and meet at HIS office and they
      go somewhere from there.

      As he puts it: he's not in the business of waiting for people.

      If they meet at his office he can be working until they arrive.

      Of course many members might not have an office or a home
      where they want to meet a prospect but the principle is good
      enough.

      Meet somewhere you can get work done.

      And make your prospect jump through some hoops to earn the
      right to see you.

      If someone is standing you up it's usually because your posture
      is really poor.

      They don't see you as being busy and in demand
      and they don't see what you have as being critically important
      to them.

      If they knew that all they'd have to do was turn up on time and
      you'd cut them a check for $25,000 I bet they'd make it on time.

      But your service is likely to be worth more than that to them over
      the course of 12 months.

      Don't be afraid to make prospects work harder to see you.

      Kindest regards,
      Andrew Cavanagh
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      • Profile picture of the author bluecoyotemedia
        Andrew

        that was a great example of non real world experience.

        the only thing you can do is hedge your apointments to

        1.) try and coordinate a few close to each other so you don't come back to the office totally empty handed.

        2.) confirm the appointment before you leave.

        its NOT 100% but should increase your odds

        I have found that inexperienced sales people actually get nervous to call and confirm the appointment for fear of cancellation.





        eddie


        Originally Posted by AndrewCavanagh View Post

        First of all I'm not waiting 40 minutes. Maybe ten minutes then I'll
        call and say "I have this terrible feeling that I'm at the wrong place..."

        If you wait 40 minutes it makes you look like you have all the time
        in the world.

        If I do go somewhere to meet there's a high chance the owner of the
        place is my client so I have someone to talk to.

        If he isn't my client then I still have someone to talk to!


        If you've confirmed before hand and they didn't show then it's time to
        apply some very heavy posture.

        The things you say when you set another time are vital.

        "I can't get with you again for another 2 weeks. I may be able to
        see you on Wednesday but it will have to be in the afternoon
        and a little closer to where I work otherwise I just won't have
        time to make it..." etc etc.


        I've always liked Dan Kennedy's basic strategy.

        If he has a meeting they come and meet at HIS office and they
        go somewhere from there.

        As he puts it: he's not in the business of waiting for people.

        If they meet at his office he can be working until they arrive.

        Of course many members might not have an office or a home
        where they want to meet a prospect but the principle is good
        enough.

        Meet somewhere you can get work done.

        And make your prospect jump through some hoops to earn the
        right to see you.

        If someone is standing you up it's usually because your posture
        is really poor.

        They don't see you as being busy and in demand
        and they don't see what you have as being critically important
        to them.

        If they knew that all they'd have to do was turn up on time and
        you'd cut them a check for $25,000 I bet they'd make it on time.

        But your service is likely to be worth more than that to them over
        the course of 12 months.

        Don't be afraid to make prospects work harder to see you.

        Kindest regards,
        Andrew Cavanagh
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        • Profile picture of the author AndrewCavanagh
          Originally Posted by bluecoyotemedia View Post

          Andrew

          that was a great example of non real world experience.

          the only thing you can do is hedge your apointments to

          1.) try and coordinate a few close to each other so you don't come back to the office totally empty handed.

          2.) confirm the appointment before you leave.

          its NOT 100% but should increase your odds

          I have found that inexperienced sales people actually get nervous to call and confirm the appointment for fear of cancellation.

          Very true.

          If you're new to any kind of selling you're going to get
          nervous about everything.

          Your list "only thing you can do is hedge your apointments"
          is pretty short and it misses the most important thing which
          is having appointments with highly qualified prospects.

          There is a whole pile of stuff you can do...often automated...
          to get prospects to the point where they perceive you as
          an expert and are ready if not to buy at least to take everything
          you say very seriously.

          That's the fundamental difference between being perceived as
          a salesperson or being perceived as a consultant.

          Of course that's only going to work if you actually are a consultant.


          Another strategy that massively increases your chances of getting
          face to face with a highly qualified prospect who is going to turn up
          is having a referral partner bring the person to the appointment.

          Joint ventures with centers of influence can be very powerful.

          Again it works a whole lot better if you're the actual consultant.

          A lot of my advice is not meant to be sales advice.

          It's advice for consultants and if you're a consultant you are out
          of your mind if you're making calls and appointments with cold or
          luke warm leads.

          It's much better to create systems that get warm and hot leads
          contacting you first.

          Kindest regards,
          Andrew Cavanagh
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  • Profile picture of the author dnjoseph1
    I have absolutely no patience for people like this. At the very, VERY least, he could have called you and be courteous to that fact that he was running late or decided not to attend. Unless a close family member died, or he died on the way to the meeting, there really is no excuse for not calling to reschedule.

    I would say, screw that guy.

    Daniel
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  • Profile picture of the author Qamar
    I will call him and see what he says. If he's genuinely late, I might want to wait a little longer. Otherwise I leave after calling him tor e- schedule for another appointment and listen to what he says after that.


    Zul
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  • Profile picture of the author Kung Fu Backlinks
    I would just call to find out why they didn't show. If they don't apologize, but instead show a complete lack of respect for my time, I would make sure they understood how unprofessional and rude it was to waste my time, and then i'd tell them that we won't be doing business together.

    Of course, I try to avoid this scenario by setting that tone from the beginning.... A tone that says, you're lucky to have my time and we won't be helping you if I don't like you. I'm never rude, but firm.
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  • Profile picture of the author iwillbeontop
    If B2C I'd call him and leave voicemail before leaving. If B2B, I'd leave and follow up with direct mail, letting him know my time was valuable and when he is ready to grow his business to call me to reschedule.
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  • Profile picture of the author Rearden
    Too bad most of us aren't like Dan Kennedy.

    It reads well in a book and sounds good in theory, but real salesmen (not saying Dan isn't by any stretch) have to fight to see people, mostly in their surroundings.

    The truth is one-leggers, stand-ups, and no-shows are a normal part of any salesman's day, especially the ones that see a lot of people and do a lot of volume.

    There is no easy way. Unlike the "attraction-marketing" goobers want you thinking.

    If I set 15 appointments a week selling life insurance, and only 4 no-show me, I'm doing great.

    And it's the same in almost every industry where you set little- to non-qualified appointments to meet people to discuss your product.
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    • Profile picture of the author Rus Sells
      Yups and like you, I NEVER call in advance to confirm my appointment. That's just asking for a cancellation and also communicates that you aren't sure your prospect will keep their word.



      Originally Posted by Rearden View Post

      Too bad most of us aren't like Dan Kennedy.

      It reads well in a book and sounds good in theory, but real salesmen (not saying Dan isn't by any stretch) have to fight to see people, mostly in their surroundings.

      The truth is one-leggers, stand-ups, and no-shows are a normal part of any salesman's day, especially the ones that see a lot of people and do a lot of volume.

      There is no easy way. Unlike the "attraction-marketing" goobers want you thinking.

      If I set 15 appointments a week selling life insurance, and only 4 no-show me, I'm doing great.

      And it's the same in almost every industry where you set little- to non-qualified appointments to meet people to discuss your product.
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    • Profile picture of the author AndrewCavanagh
      Originally Posted by Rearden View Post

      If I set 15 appointments a week selling life insurance, and only 4 no-show me, I'm doing great.

      And it's the same in almost every industry where you set little- to non-qualified appointments to meet people to discuss your product.

      That's the real problem.

      If you're willing to meet little to non-qualified prospects you're always
      going to have trouble with no shows and prospects who waste your
      time.

      Generally speaking if I go to meet someone they've already jumped
      through some serious hoops and they know I charge $500 an hour
      for consulting.

      In many cases I make people jump through some hoops just to
      speak to me on the phone.

      I just don't have the time to mess around with people who don't
      respect my time or expertise.

      Being a skilled copywriter it is easier for me to get prospects
      to this point long before they see me or talk to me.

      That's not to say that other selling methods don't have value.

      If you're making a good living and you're happy dealing with a
      lower level of commitment in a prospect that's great.

      There really is no right and wrong answer.

      Whatever works for you to get what you want is great.

      Kindest regards,
      Andrew Cavanagh
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      • Profile picture of the author Rearden
        Depending on how well you "give good phone", most people who will agree to an appointment have a base level of interest in your offer.

        However, operating in the real world, like, where you sell something with a level of complexity, things DO happen, people DO forget, people DO change their minds. Nobody bats 100% on appointments.

        Originally Posted by AndrewCavanagh View Post

        That's the real problem.

        If you're willing to meet little to non-qualified prospects you're always
        going to have trouble with no shows and prospects who waste your
        time.

        Generally speaking if I go to meet someone they've already jumped
        through some serious hoops and they know I charge $500 an hour
        for consulting.

        In many cases I make people jump through some hoops just to
        speak to me on the phone.

        I just don't have the time to mess around with people who don't
        respect my time or expertise.

        Being a skilled copywriter it is easier for me to get prospects
        to this point long before they see me or talk to me.

        That's not to say that other selling methods don't have value.

        If you're making a good living and you're happy dealing with a
        lower level of commitment in a prospect that's great.

        There really is no right and wrong answer.

        Whatever works for you to get what you want is great.

        Kindest regards,
        Andrew Cavanagh
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    • Profile picture of the author AndrewCavanagh
      Originally Posted by Rearden View Post

      There is no easy way. Unlike the "attraction-marketing" goobers want you thinking.
      Good one.

      If most people knew the real story behind how the movie "the Secret"
      was actually sold they might realize the whole philosophy is missing two
      huge keys...good old fashioned work and delivering something of true
      value to others.

      Kindest regards,
      Andrew Cavanagh
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      • Profile picture of the author shockwave
        Send them an invoice BEFORE your first meeting.
        • Tell them it will be a 1hr. meeting and explain the value you will bring to the table....and you better bring a TON of value.
        • Your invoice will be the equivalent to whatever 2hrs of your time is worth.
        • If they decide to use your services, you will credit 1/2 (1hr worth) of that towards their first order.
        This tends to weed out the tire-kickers just looking for low prices. Another thing it does is put you in a position to get paid for "Consulting" them. Some prospects will just try to pump you for ideas.....and if that happens, at least they are paying you for it.
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  • Profile picture of the author DaniMc
    I have found that I have fewer no-shows if I handle the appointment set-up correctly.

    I always try to make sure the meeting will have a specific agenda for what we will accomplish. If they feel they will get some great benefit from the meeting, they are more likely to show. No one likes the thought of going to see a sales pitch.

    If you know what they need, you can start to give it to them at the first meeting and make sure you tell them so. This gives them a reason to look forward to the meeting and the feeling they will walk away with something of value. And honestly, it makes that first meeting easier for me also. I feel much better when I deliver value than when I am just pitching.
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  • Profile picture of the author misterme
    Nowadays I don't wait more than five minutes. At 8:36 I would've left. No one needs to wait more than 5 minutes. I think I explained this in a different thread, but here goes:

    Scenario One: they're running late. They will call you to let you know. Why? Because they're interested in doing business with you (so far) and don't want you to think they're being rude or standing you up or that you'll leave. So when they realize they're going to be late, they call you. Which means, they call you by 8:30. They'll call at 8:35 if they're not too well mannered.

    Scenario Two: They're standing you up. They're not going to call you to tell you that. They've already decided not to go ahead with you, which is why they're standing you up. If you call them to find out what's doing while you're waiting on them, they know to avoid your phone call. They won't answer, it'll go to voicemail. So the bottom line is, if you DON'T hear from them by 8:35, it's because they're standing you up.

    Scenario Three: They're running late, they tried to call, but they were in a dead zone. They arrived but now it's 8:45 and you left nine minutes ago. They call you because they think maybe you're late, or they have the wrong place, or whatever. You get their call. OK. So now you go back and meet with them. No biggie. You're only nine minutes away. The situation corrected itself.

    In none of these scenarios are you letting other people use more your time past the appointment time.

    Speaking of which, always bring something to do, so you can make the time you're waiting productive.

    And if it's 8:35 and they show up, you're busy doing some work, so you ask them to take a seat. You finish your work up in a minute and have them wait.
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  • Profile picture of the author Kung Fu Backlinks
    And if it's 8:35 and they show up, you're busy doing some work, so you ask them to take a seat. You finish your work up in a minute and have them wait.
    I like this... a lot.
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  • Profile picture of the author bizgrower
    I only give them 15 minutes for traffic or whatever.

    Then politely call to see if they want to reschedule
    and gauge their interest and see what happened.
    See how sincere their apology or reason is.

    Then go from there.

    Dan
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  • Profile picture of the author PanteraIM
    Why waste time seeing prospects in person?

    If it takes me 2 hours to meet and see a prospect I've already lost $200 if I'm billing hourly.

    When I could have used that time prospecting and making $$$ from qualified prospects that want to buy right now instead of wasting time doing all this relationship building stuff before they pay me a single red cent?!
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    • Profile picture of the author Rus Sells
      Usually the better the "relationship" the higher the long term value of the client, so while you see it as a waste of time and money on the front end your missing the potential value factor on the back end which is typically a far higher value.

      Originally Posted by PanteraIM View Post

      Why waste time seeing prospects in person?

      If it takes me 2 hours to meet and see a prospect I've already lost $200 if I'm billing hourly.

      When I could have used that time prospecting and making $$$ from qualified prospects that want to buy right now instead of wasting time doing all this relationship building stuff before they pay me a single red cent?!
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  • Profile picture of the author AndrewCavanagh
    Originally Posted by hayfj2 View Post

    ...what would you do?

    you got up at 06.00, to be out by 06.30.

    You drove to the station to catch the 07.05 train.

    You got to where you should be by 07.55.

    You grabbed a coffee and walked to the agreed venue.

    You're 15 minutes early for your 08.30 appointment.

    By 09.10 they still havent arrived...

    ...what would you do?

    Here are my personal answers to these questions:

    "you got up at 06.00, to be out by 06.30."

    Not really going to happen. Unless the prospects is
    likely to be worth tens of thousands of dollars to me
    in the first project.


    "You drove to the station to catch the 07.05 train."

    My first question to myself would be "why do I need
    to see this prospect in person? A huge percentage of
    my high paying clients have NEVER seen me in person.
    Why is this prospect so important that we can't engage
    in a discussion through email and over the phone?"

    Before I leave I'm calling to make sure the prospect is
    coming too.

    But this whole thing sounds more ridiculous when you
    think about it.

    Both the prospect and I could stay home in comfort and
    talk on the phone to hash things out.

    I can send emails with attachments and links that would
    be far more powerful at explaining things than trying to
    do it in person (especially since after each question I
    can take my time to think through the best way to
    persuade in the next step).


    "You got to where you should be by 07.55.

    You grabbed a coffee and walked to the agreed venue."

    I don't drink coffee. It would be water.

    Also if it was an agreed venue I'd have a reason for choosing
    it (like one of my clients owned it or it was an independent
    restaurant or coffee shop where I would be likely to get a chance to talk
    to the owner).

    Also I'm likely to be carrying my laptop both so I can show
    things to my prospect if it comes to that and so I can get
    some work done.

    Most likely I wouldn't have left home though because I find it
    much easier to work from home.

    Already I've invested 2 1/2 hours in this crazy venture.

    I could have sent a LOT of emails and talked to a lot of people
    on the phone or on Skype by this time.


    "You're 15 minutes early for your 08.30 appointment.

    By 09.10 they still havent arrived..."


    I'm not sure I would have noticed because by this time I would
    probably be working on my laptop (or still at home).

    But I wouldn't be waiting for 40 minutes.

    10 minutes and I call to make sure there's no problem.



    Overall though this kind of scenario made sense in the early
    80s before we had computers, high speed internet, email and
    mobile phones.

    It's kind of crazy to be putting yourself in this kind of situation
    in 2013.

    Kindest regards,
    Andrew Cavanagh
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    • Profile picture of the author dave147
      Originally Posted by AndrewCavanagh View Post

      Here are my personal answers to these questions:

      "you got up at 06.00, to be out by 06.30."

      Not really going to happen. Unless the prospects is
      likely to be worth tens of thousands of dollars to me
      in the first project.


      "You drove to the station to catch the 07.05 train."

      My first question to myself would be "why do I need
      to see this prospect in person? A huge percentage of
      my high paying clients have NEVER seen me in person.
      Why is this prospect so important that we can't engage
      in a discussion through email and over the phone?"

      Before I leave I'm calling to make sure the prospect is
      coming too.

      But this whole thing sounds more ridiculous when you
      think about it.

      Both the prospect and I could stay home in comfort and
      talk on the phone to hash things out.

      I can send emails with attachments and links that would
      be far more powerful at explaining things than trying to
      do it in person (especially since after each question I
      can take my time to think through the best way to
      persuade in the next step).


      "You got to where you should be by 07.55.

      You grabbed a coffee and walked to the agreed venue."

      I don't drink coffee. It would be water.

      Also if it was an agreed venue I'd have a reason for choosing
      it (like one of my clients owned it or it was an independent
      restaurant or coffee shop where I would be likely to get a chance to talk
      to the owner).

      Also I'm likely to be carrying my laptop both so I can show
      things to my prospect if it comes to that and so I can get
      some work done.

      Most likely I wouldn't have left home though because I find it
      much easier to work from home.

      Already I've invested 2 1/2 hours in this crazy venture.

      I could have sent a LOT of emails and talked to a lot of people
      on the phone or on Skype by this time.


      "You're 15 minutes early for your 08.30 appointment.

      By 09.10 they still havent arrived..."


      I'm not sure I would have noticed because by this time I would
      probably be working on my laptop (or still at home).

      But I wouldn't be waiting for 40 minutes.

      10 minutes and I call to make sure there's no problem.



      Overall though this kind of scenario made sense in the early
      80s before we had computers, high speed internet, email and
      mobile phones.

      It's kind of crazy to be putting yourself in this kind of situation
      in 2013.

      Kindest regards,
      Andrew Cavanagh

      Andrew,
      You need to get out more often and talk to some people face to face, it'll do you good
      Rather than being stuck at home all day behind the phone and email, get out and get some fresh air
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      • Profile picture of the author AndrewCavanagh
        Originally Posted by dave147 View Post

        Andrew,
        You need to get out more often and talk to some people face to face, it'll do you good
        Rather than being stuck at home all day behind the phone and email, get out and get some fresh air
        Good one.

        For the record I'm outside a lot and I talk to people everywhere
        I go.

        I'm just not traveling all over town chasing after unqualified or
        half qualified leads.

        Kindest regards,
        Andrew Cavanagh
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        • Profile picture of the author BarbaraMcKinney
          Wait until 9am.If the prospect doesn't show, call him and tell him that you are willing for rescheduling the appointment. Always put in mind that you have to win him and there's no reason to get mad.
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          • Profile picture of the author misterme
            Originally Posted by BarbaraMcKinney View Post

            Wait until 9am.If the prospect doesn't show, call him and tell him that you are willing for rescheduling the appointment.
            You know, it's not about what YOU'D be willing to do.

            We know you'd be willing to reschedule. We know you want the business. But it's not what you're willing to do that matters. It's what the prospect's willing to do that matters.

            The prospect's standing you up
            .

            If the prospect's standing you up, that's the physical manifestation of what they're willing to do.

            This is like when courting someone. You're highly interested and will meet them anytime, anywhere, just say so and you'll be there. Happily. The other person doesn't want to date you. It's not going to work out no matter how accommodating you are. In fact, it invites a low perception of one's self to be so submissive considering they just blew you off and disrespected the value of your precious time.
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  • Profile picture of the author kelvintoro
    I would wait for up to an hour, but I would expect a call or text from the prospect within that time. Before leaving the house, I would call the prospect and ask if our meeting would push through. I wouldn't want to wake up early and go all the way to a far place only to be stood up. It would just be a waste of gas/fare, time, and effort.
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  • Profile picture of the author hayfj2
    Andrew C.

    You brought a wry smile to a scotsman's face... (thats a compliment.)

    In my post above, note that I don't say "I"...

    ...I say "you" encouraging to get the reader to ponder what they would do if it ever happened to them...

    I hope my intentions were noble, in that...

    I live 60 miles north of Aberdeen, scotland (and 14 miles past the back of beyond).

    My nearest starbucks is 40Km away, and my nearest CostCo is over 100Km away.

    I havent seen a police car in these parts since before last Christmas !

    I overlook a links golf course, and there's several thousand acres of woodland behind me.

    (not mine!)

    I don't want my happiness interrupted by potential prospects who lie, cheat, want to steal my IPR, want to screw me down in price, expect me to perform unrealistic miracles and work twice as hard for half as much and wait 60 days+ to get paid.

    NO.

    95%+ of my business is done via..

    Social networking
    Via my sites
    Via Skype
    Via Email
    Via document sharing sites
    Via Email
    (and a few other juicy channels I share on my GYBC site.)

    I have a PULL strategy in place...that PRE-QUALIFIES potential prospects.

    I get the prospect to tell me their pain and we jointly agree the impact/cost of it

    They tell me their budget and how serious they are in wanting to address the problem(s) they tell me they have

    I ask them what the alternatives are (and the cost) if they do nothing or go elsewhere

    I ask them why they havent done a deal with other alternate solutions.

    In this day and age with skype, mobile, VOIP, email, instant messaging, facebook, SMS, voicemail etc, its pretty hard not able to communicate or receive a communication to apologise you're running late or won't show up.

    Travelling costs money.

    Being away from your desk is an opportunity cost.

    Clients and prospects must respect and value your time.

    Being online works, and can deliver results as many of you know and have proven in the threads on here.

    Vive Le Warrior!!!

    oh and I do go to the odd meeting in Glasgow, London etc, but the client picks up the travel costs, and yes I have done the odd freebie consultation to help folk out, but I present an invoice for my time with a 100% discount. (Just so they know the next time )

    Thanks for your input above, and please do all of you, keep up the good work, just start respecting and VALUING your TIME more.

    I dont mean or intend the above to be condasending or an ego trip in anyway, its just that ive done the red eye flight to london to hear 100% bullshit, lies and even have noshows - but not any more. And I dont want you guys to go thru the pain I have in the past. We've all done it.

    The difference between KNOWLEDGE and WISDOM is....

    Knowledge is in knowing a TOMATO is a fruit.
    Wisdom is knowing not to put it in a fruit salad.

    Onwards and upwards


    Fraser

    P.S. I think this thread has been my most active in terms of warrior participation. Thanks for having me here, I'm enjoying it, and learning more and more from you.
    Keep up the good work guys, you're all doing great - each in your own special way.
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    • Profile picture of the author Claude Whitacre
      I can only tell you what I did for decades. If the appointment is more than 20 minutes away, and I don't know the people. I call, just before I leave and say "Hi, Claude here...I'm on my way to see you and Mr. Bean for our 3:15 appointment. But I have a quick question. Is it 1576 Haver Street, or is it 1576 Haven Street? I can't read my own writing."

      They either say "It's Haven street" or "Wow, am I glad you called! A flying saucer just kidnapped my cat, and I'm chasing it in my car. Can we reschedule?"

      But I say I'm already on my way. It makes it harder to cancel.
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      • Profile picture of the author John Durham
        Originally Posted by Claude Whitacre View Post

        I can only tell you what I did for decades. If the appointment is more than 20 minutes away, and I don't know the people. I call, just before I leave and say "Hi, Claude here...I'm on my way to see you and Mr. Bean for our 3:15 appointment. But I have a quick question. Is it 1576 Haver Street, or is it 1576 Haven Street? I can't read my own writing."

        They either say "It's Haven street" or "Wow, am I glad you called! A flying saucer just kidnapped my cat, and I'm chasing it in my car. Can we reschedule?"

        But I say I'm already on my way. It makes it harder to cancel.
        Bingo!

        " Just wanted to make sure, that IS 1576 Haven street, correct? Okay great, I'm on my way now, we'll just look forward to seeing you in about 15 minutes then..."
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    • Profile picture of the author kenmichaels
      Originally Posted by hayfj2 View Post

      Clients and prospects must respect and value your time.
      .

      Prospects never respect your time, or you.

      Clients do. Sometimes. After you make them money.
      Never before.

      Clients are like stubborn children. They require a stern voice some TLC
      a few time outs and the occasional slap on the bumm.

      Eventually they see the light, but it is hell for us until they do.


      @ the OP, 40 mins ????

      Use a phone .. the longest you will ever wait is a few rings.
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  • Profile picture of the author hayfj2
    @ken - love it

    regards

    Fraser
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  • Profile picture of the author Heart Cardio
    Originally Posted by hayfj2 View Post

    ...what would you do?

    you got up at 06.00, to be out by 06.30.

    You drove to the station to catch the 07.05 train.

    You got to where you should be by 07.55.

    You grabbed a coffee and walked to the agreed venue.

    You're 15 minutes early for your 08.30 appointment.

    By 09.10 they still havent arrived...

    ...what would you do?

    Thanks.


    Fraser
    Wait until 930 and then call them and see if there was any trouble. Then you would at least know what is going on.
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  • Profile picture of the author misterme
    Originally Posted by Heart Cardio View Post

    Wait until 930 and then call them and see if there was any trouble. Then you would at least know what is going on.
    No, you won't because it'll go to voicemail.

    If they are on their way but running later, they would've called you by around the appointed time so you don't leave, or think you're getting stood up or think they're being rude.

    If they're on their way running late but lost their phone, are in a dead zone, their phone is dead... your call to them won't be answered.

    If a real emergency happened and say they had to get to the hospital, then chatting with you is the last thing they need to do. They have pressing things to do that are urgent. They'll call you as soon as they can to explain what happened.

    If they're standing you up they won't answer the phone.

    You wasted half an hour of your precious time.

    Read post #18 carefully and really think about it.
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