My Cold Call script... (critique or suggestions?)
I run a business already and do calls for that (it's a service business), I've sold $2,000 packages over the phone before so I have some experience when it comes to sales and being able to convert someone on the phone. The approach I use for that calling strategy is a bit different but none the less I've done well with it.
I have done some call/sales training stuff as well so I'm going to incorporate some of that into the script.
Here's the basic run down:
Intro: Hey Name, is this a bad time to talk?
- No.
-Okay great, let me take a minute to tell you why I called and you can decide if we should keep talking or not, Sound Good?
-Yeah fine.
-My Names Thomas from WebFusion Marketing & Design, I'm calling because I noticed (You don't have a website/you have a website that isn't optimized to bring in customers). I'm wondering, is bringing in more customers for you business something you can handle & would be interested in right now?
-Yeah I guess I could
-Cool, so the first thing I should ask is (why don't you have a site to take advantage of all the online traffic searching for your services? Or, are you satisfied with your site, is it bringing you a lot of leads and business?) - I already know the answer to these, just having them sell themselves on why they need a new site.
-Yeah, it's something I don't know much about.
-Sure, let me give you some basic info... right now there's about X amount of searches for your services in your city. Now, I did some research and it seems like no one is really taking advantage of these potential customers. If we could turn 1 out of 20 of those people into customers for you that would be an extra X amount of dollars per month for your business. Is that something you'd be interested in?
-Yeah of course.
***So it seems like I'm asking a lot of obvious or basic questions but I'm building "Yes" momentum... it could be a load of B.S. but I've seen good results with it from selling on the phone in the past***
At this point I may ask another question about what their ideal and perfect site looked like & what they would be willing to pay for a great site that could bring in x amount of customers... just to make sure they're sold or have them sell themselves on it. From there I would go for the close:
-Okay great, so based on everything you just told me I have the perfect solution for you. It's a web package with your own site optimized to bring you more customers. I'll be setting you up with Blah blah blah.... (I'm going to offer a packaged deal, not just a site so it would include google analytics, google local listings, Domain and hosting registration).
As far as scarcity I'm going to include some info on how I'm contacting others within the area and ethically I cant sell to too many or I would be running my clients thin.
That's the basic run down of it. I'm sure I forgot some stuff, my biggest concern is that I'll waste time asking too many questions to someone who isn't interested but the question/prospecting has worked very well for me in the past. It really has them selling themselves on the offer and allows me to tailor my close around whatever they tell me their needs are (or why they aren't getting any customers online).
Appreciate any feedback!
"It is your choice of message that targets the customer, not your choice of media. There are rare exceptions, of course. But not many."
- Roy H. Williams
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