What I learned from a $10 haircut that could make you Famous

by af7850
16 replies
Recently a guy that I know from around town lost his father to cancer. We used to be fairly good friends when we were teenagers, but as people tend to do, we became busy in our own lives, work, families, etc.

From his father he inherited a small barber shop. Most of the clientele is older, and accustomed to the "house special" $10 haircut. I figured that it would be good to catch up with him, so I stopped in for a cut this past week.

The haircut was very good (maybe better than the $25 one I usually get). When I got home my 4 yr old son said that he wanted one too, so my wife arranged to take him over to the same place the very next day.

Sometime late that next afternoon, I received the following text message:

"Thanks again for the business, brother... And for having me cut your son's hair today. I'm sure we'll talk again soon!"

I'm not entirely certain how he got my cell number, but that's not the point:

The guy is not making squat selling $10 cuts. He wants to raise prices, but doesn't want to chase away his dads clients. In that neighborhood, he's worried that charging proper rates would not be sustainable. Meanwhile he's basically working for free...

And he still has true humble gratitude, and goes out of his way to express it. The impact of that little thank you is huge, as I have since referred him to six people I know. If he treats everyone this way, he'll be able to charge whatever he wants and stay totally booked.

If you want to make serious money, remember that "your ego is not your amigo". Put aside your cocky pride and show a little humble gratitude. The reaction is viral - it could very well make you famous.
#$10 #famous #haircut #learned #make
  • Profile picture of the author bob ross
    This kind of guy will probably never raise his rates and will end up running into serious problems. He can be the most humble guy in the world (and he probably is a genuinely great person) but he's in business, not running a charity.

    If he raised his prices and charged what he's worth, he'd have enough money to give back to his community in ways other than providing cheap haircuts at his own expense. If he truly has a loyal clientele, they will not start dropping like fleas over a small price increase. The ones that do, obviously weren't that loyal. Price increases are understandable by nearly everyone.

    The interesting thing is, if he raises his rates and loses some people, those will be replaced by the people who keep getting referred to him.

    He can also change his pricing in ways that might be a little more easier to stomach, such as raising the cost of regular cuts, lowering the cost of childrens cuts, and keeping the $10 for seniors.

    Since he is the whole business, his time is limited, so he needs to charge what he's worth. "Sales for vanity, profit for sanity".
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  • Profile picture of the author swilliams09
    Four words. Senior Special, Kids Special.

    Everyone else pays the new rate.
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  • Profile picture of the author af7850
    Remember, the guy just recently took on the business. He still is in the process of getting it all switched over into his name.

    I think that, at this point, living in his dad's shoes is kind of like a tribute for him, maybe even part of the grieving process.

    And it's true, he could raise his prices 50%, and still lose no revenue even if 1/3 of his client base falls off.

    Regardless though, the point I was trying to make was not that he is a schmuck or that he should charge more. I hope that people reading this thread take away a strong point about the power of humble gratitude.


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  • Profile picture of the author swilliams09
    Point taken. Showing more appreciation for the people who help you in life (which is what clients are) is a good thing.
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  • Profile picture of the author MaxwellB
    Well to the average person who doesn't know anything about business or care about business, or has ever ran a business or managed one your point would be just what you want, he's humble and people should be more humble.

    But for people here on the forum I think we more so take from it that you a business owner that runs his business like a charity will ultimately need a lot of charity.

    In other words you can't charge $10 for a haircut hahahahah

    I'm just being a pain haha he sounds like a great guy and very humble as well.
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  • Profile picture of the author AndrewCavanagh
    Originally Posted by af7850 View Post

    The guy is not making squat selling $10 cuts. He wants to raise prices, but doesn't want to chase away his dads clients. In that neighborhood, he's worried that charging proper rates would not be sustainable. Meanwhile he's basically working for free...

    When I first went to my local barber he was charging
    about $10.

    I told him I knew a way he could increase his profits
    instantly.

    He was interested.

    I said put your prices up 20%. Almost no one will really
    be concerned about the price increase and your increase
    in net profits will be really substantial.

    He did that and overnight had a dramatic increase in
    profits.

    He thought that was such a great idea that over the last
    5 years he's done it several times.

    Right now he's charging $19 a haircut and for large
    portions of the year he can afford to holiday overseas
    while his son and an employee work the shop.

    For many businesses the simplest way to increase profits
    is to increase prices.

    The number of clients who will stop doing business with you
    is often very small if you have good service and the reality
    is most businesses can't afford to do business with their
    cheapest clients anyway.

    Kindest regards,
    Andrew Cavanagh
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  • Profile picture of the author misterme
    He could simply grandfather in the old customer base and at the same time offer a new menu so to speak to new patrons. I can see too where he can chat up the old customer base while cutting their hair mentioning newer services and see if anyone bites.

    When he has a good stream of people at the newer rates he can choose to drop the older rates. He's going to have to for two reasons: One is he has to keep up with increasing costs, the second is that old base of customers will die off eventually.
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    • Profile picture of the author RRG
      This guy needs to at least double his price. I pay $50 for a haircut every 6-7 weeks (of course, I am known for having great hair, so it's well worth the investment).

      He could let each customer know when he comes in for his next haircut:

      "My price is going up to $20, so this is your last $10 haircut. But I have a special offer for you, my loyal client: If you prepay for your next 5 (or 10 or whatever number) haircuts, you get them for $10 each."

      And of course, have a tight deadline for this.

      This accomplished three goals:

      1. Gets rid of some clients who will NEVER pay more than $10 for a haircut

      2. Makes a special offer to loyal clients, who can get a deal no one else will get.

      3. Creates immediate additional cash flow from the pre-pay deal.
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  • Profile picture of the author RedShifted
    Yes, charity work can make you famous. Although so can a good service. And it is faaarrrr better to get in the public light, providing a good service, rather than charity work. Even though this thread technically isn't charity work, here is something to think about.

    One of my competitors got on the news for restoring peoples homes for free after the hurricane. He did like 6 homes where people only paid for the material, not the labor, and him and his crews did all the work for free.

    They got on the news, then guess what happened? They got a bunch of phone calls from people looking for free work.

    On the other hand, our company also got on the news. And it was a bigger media outlet (CBS). We didn't actually do anything special like free work, we just got lucky and got a phone call from CBS.

    Then the day we broadcast, we got around 60 phone calls from people looking for work. People who were willing to pay for work.

    Even though we didn't become "famous" (lol) we gained attention in the right way. I'm not bragging, I'm just saying THE WAY you become famous is extremely important.

    I know 1 woman (not personally) who invented something for children, and was on every tv show you could imagine. I remember seeing her on Shark Tank once. She was on Ellen, and like 6 or 7 other major shows I can't remember. Plus a few magazines as well.

    You would think, with all that attention, her business would have been successful?

    ABSOLUTELY NOT.

    She was not a savvy business woman. In fact, all that attention wound up putting her hundreds of thousands of dollars in DEBT.

    You know why?

    Because on all these shows, she thought it would be "nice" to give away tons of free inventory to people... inventory that SHE paid for.

    I almost wanted to cry for her I couldn't get over how stupid she was.

    Moral of the story: Getting a tiny bit of attention, and being properly positioned, is FARR BETTER THAN becoming hugely famous, and being improperly positioned.
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  • Profile picture of the author Eddie Spangler
    What was the product Red?
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    Promise Big.
    Deliver Bigger.
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    • Profile picture of the author RedShifted
      Originally Posted by Eddie Spangler View Post

      What was the product Red?
      It was for mold remediation and aired back on Jan 9th on CBS's "The Doctors" (they wound up showing it 4 times over the next couple months and we'd randomly get these floods of calls which was cool). Our company comes in at the 1:30 segment. BTW thats not me speaking its my brother Randy. I was inside the house prepping the floors for a shoot and did not want to be on tv.

      BTW, the part where they film that hole in the floor, that was my recommendation lol. The producers got excited when I suggested it and I felt pretty proud that they actually showed it on tv (I'm a dork like that).

      Video Library

      If you watch it lower the volume.
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      • Profile picture of the author Eddie Spangler
        Originally Posted by RedShifted View Post

        It was for mold remediation and aired back on Jan 9th on CBS's "The Doctors" (they wound up showing it 4 times over the next couple months and we'd randomly get these floods of calls which was cool). Our company comes in at the 1:30 segment. BTW thats not me speaking its my brother Randy. I was inside the house prepping the floors for a shoot and did not want to be on tv.

        BTW, the part where they film that hole in the floor, that was my recommendation lol. The producers got excited when I suggested it and I felt pretty proud that they actually showed it on tv (I'm a dork like that).

        Video Library

        If you watch it lower the volume.
        Thats pretty good, you guys will be able to leverage that for a long time
        to come. My favorite line

        "Imagine if the mold can do this to your wood, what's it going to do to your lungs,
        thats devastating"

        Heck , that whole first part from the doctors could be used by anyone in your biz.

        What was the Shark Tank project that you were referring to though?
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        Promise Big.
        Deliver Bigger.
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  • Profile picture of the author laurencewins
    your ego is not your amigo
    I love this tag. I think everything has already been said and is valid.
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    Cheers, Laurence.
    Writer/Editor/Proofreader.

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  • Profile picture of the author jimbo13
    Originally Posted by af7850 View Post

    When I got home my 4 yr old son said that he wanted one too, so my wife arranged to take him over to the same place the very next day.

    Sometime late that next afternoon, I received the following text message:

    "Thanks again for the business, brother... And for having me cut your son's hair today. I'm sure we'll talk again soon!"

    I'm not entirely certain how he got my cell number, but that's not the point:
    Tricky one.

    Dan
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    • Profile picture of the author Enquirer
      You could tell him to let his older clients have their haircut for $10 but he'll advertise haircuts at a higher rate which everyone else will pay. Perhaps he could sell memberships to other clients which will allow them to have 12 haircuts a year for $12. He could charge perhaps $36 for membership. This will mean each haircut will really cost $15. If someone has fewer than 12 a year it will be extra profit for him for no extra work. Everyone else will be charged $18 for a haircut. The prices I mention can be manipulated to take account of the local area.
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  • Profile picture of the author Brian Alaway
    Sure he needs to raise his prices and with your help, I'm sure he will.
    The elementary school (we called it grade school) I went to a long, long time ago served great lunches as the cooks were mostly local mothers. It was passing through that serving line that I first learned how powerful those two words could be (were my helpings a tad larger? ) Please and Thank You. Simple but powerful words and many businesses today would benefit greatly from those two words, Please in a call to action and Thank You in a followup.
    Thanks for posting this reminder.
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