Never got a "NO" from selling this

by 157 replies
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I have been hustling offline to online for around 12 years now, but like anyone who makes a real effort can probably tell it is getting increasingly more difficult to sell traditional online services to offline business, and probably will just keep going that direction.

So I have taken to just selling leads to local services such as roofers,plumbers, ect.

This is the easiest cold call you will ever make, they not only are more than happy to buy your leads but will conform to any manner to which you sell them.

So if you can actually help a business with their online promotion, you should be able to generate leads.

will field any questions from anyone who has them.
#offline marketing #selling
  • How do you generate quality leads for them?

    I agree 100% that selling them legitimate leads/new business/money in their pocket is the easiest sale you can make. It's also great because you can form an ongoing relationship where you sell them once on the idea and then just continue to provide the leads and pocket the cash.

    The hardest part though is getting the leads.

    I'd love to know exactly how you do it.

    Thanks
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    • SEO to a 20(sometimes 30) mile radius
      Google Places,Yahoo and Bing local
      craigslist and backpage
      local business directories (that have a side benefit of ranking Google Places )

      video seo to take up more spaces on the serps.
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  • My partner and I tried to build a local lead gen site and had the largest issue with ranking...we abandoned that particular one but your suggestion of creating a company name may work better.

    I know people don't often like to but I figure ot doesn't hurt to ask...any chance we could see a example of a site you have build and had success with?

    Thanks for the info...nuggets like this will always come in handy.

    Adrian
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    • This is what I've started. You control the site, traffic, seo, content, and you can sell the leads to whoever you want. More control for you and it's less risk for the business owner.
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    • Water Damage Norwalk ~ 24/7 Service -

      I sold this site off but you will see that it has no backlinks and ranks along with the other 63 sites I built in this niche, the content is rough but it gets leads.
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    • Banned
      [DELETED]
  • I have never done that to protect myself from spam callers .... My clients have never been spam called either..

    I do use images sometimes because it is easy to replace and i am lazy when it comes to building websites...
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    • You are either lucky or I am unlucky...I get a few and whilst using tracking numbers get a enough wrong numbers to start with and hate generating annoying phone calls for people, though they (the client) will put up with it as you are offering them fried gold, still feel like I should minimize it .
  • This is a very cool idea, and is something I have always wanted to explore. There is a lot of professionals that would pay top dollar for high quality leads.

    My question is twofold...

    1. What is the opt-in style for the lead? Do you have them give out name, email and phone number and do you tell them you will be calling them? Or what's the offer for them to give their info up?

    When I was doing all 3 in another niche, I saw only a 2% conversion from it, but never really played around with the design enough.

    2. How does it work selling people's information like this? I know in many scenarios privacy laws say this is a big no-no, even though I understand this style is white hat. Do you need to put in some kind of disclosure?

    Look forward to the answers!
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    • I would stay out of any niche that you are gathering data via web form, you probably will starve.

      I and others generally focus on service niches that require people to call and have to call when they need the service..like roofing, plumbing, hvac, pest control, etc.

      The number you advertise with is forwarded to the clients number, then all you do is bill them for the legit phone calls.

      Trying to start a Master Mind on this very thing if I get enough interest.

      http://www.warriorforum.com/local-me...ype-daily.html
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  • @alnodeya, Bawls beat me to it, but imho you're better of selling the leads, it isn't more then a headache then renting it... and it is a much easier sell, if you give 5/10 free leads to a business owner and you have good leads... you'll be in forever and making much more that a $150- a month

    I started with renting out websites, and i rented them for about €200- a month, the niche was wood rot repair a subniche in the painter and carpenter niche.. the guy didn't want to rent the site anymore as he was steering away from wood rot repairs and become more of a indoor painter (something with the weather here).

    Anyhow the site became free again an i decided to sell the leads one by one, we didn't have twilio just yet in Holland (thank God we do now) so what i did was i opened a skype account, bought a phone number and forwarded that phonenumber to a prospect.

    As of now the site steadily makes about €450/€500 per month on selling leads, you see the difference here between selling leads and renting?

    Think about it...


    My guess is that this is just for one keyword? If it is then your math is correct but your thinking is wrong.

    First let say that your niche is plumber + city and you will get 500 exact match visitors according to Google, when you have a top spot under Google Places your site will receive 10% that is indeed 50 visitors. 10% of that is 5 buyers per month...

    But that is only for the keyphrase "plumber city" but how about you use all the services plumbers do as a keyword, like sewer + city, gutter + city, leaking faucet + city etc etc. and then you have all your little villages and suburbs around your tarted city, how about if you mix those with the main keyphrase and the service keyphrases.

    You could get a 10 extra leads per month, that is 15 leads, if you can sell them for $25- per lead (and for good converting leads in the service niche, that should not be a problem) you well get 375/400 dollars a month.

    Just saying
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    • Thanks bawls and YGM.

      I suppose I was looking at it as a set and forget method. Once the site has been built I don't need to do much more except keep an eye in the rankings.

      I do see where there is benefit in setting up the Skype account. I take it each of those calls are logged by Skype and therefore you simply charge the business # calls x $ per lead? Is that how you monitor it?

      Thanks for that clarification, I have a better understanding of what you do and the benefits of approaching it that way. I bought another domain today and I may experiment with this concept.

      How do you market this? Tell a potential client that you have built a website that will generate leads their way, tell them also of the forwarding of calls through Skype, then agree on a price per lead?
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  • One of the best threads on WF, for real sustainable, protectable business. One other thing to add is keep an eye out for closing businesses, especially at auctions etc... Most of the time they let their customer list just sit vacant. You can offer them a few bucks up front or a %commission if they give you their list. You can also network w/ liquidators/auctioneers who are in contact w/ these businesses before they close and before their domains expire and work a deal for their customer list. A great source of some golden glengarry leads to resell to others in the niche. Another good source would be attorney's that deal in bankruptcy etc...they'd funnel you several businesses that would be interested in monetizing their customer list. If they knew how to do it themselves, they probably wouldn't be going out of biz in the first place, and they'd look at it as free money.
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    • "...Not exactly what I do...I use a script that forwards the calls to the clients phone and it also records conversations so I know whats not a lead and what is and so does the client, total transparency..."

      Pretty sure that is illegal where I am from so that's why I didn't ask more about this option. I'll look into Twillio and Callfire, so I appreciate your help
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  • Good info here thanks!

    One thing that has always stopped me doing this is that I've never worked out how I could ever create a google local plus listing for a fictitious company? This is the key part of local seo.

    How do you get round the verification process?
  • You can have your site in Google places, if you're lucky (or good) even in the 7 box, the only thing is that you can't claim the listing and update the page, but you can get in with phonenumber website and have reviews to...

    Look at all the places that are not claimed by the owner, they got in their somehow, and i really don't think there is going to be a big difference in traffic in a claimed or an unclaimed page...
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    • What is the "7 box"?
      Wisln
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  • Yes I suppose that's true.

    So would you still create a fictitious local address for the bogus company. Surely google will want to see that to treat you seriously?
  • Well when i am done with building a site i do use a fake address to promote it on business directories, i always use some address in a industrial part of the city i target, never had a problem...

    I see my sites pop-up in a lot of these boxes, i can't claim them, but i can maintain them with more and more citations and third party reviews. And if you do your job well you will be staying up there, claimed or not claimed...

    And even when you don't get the 7 box, you will get the traffic and links from all those business directories, so see it as a bonus when it happens.
  • Thanks for your replies its really quite interesting what you are doing.

    When you choose an address do you choose a real address of an existing building or do you create a fake one. For instance say you choose kiln road in the industrial area and there are genuine buildings/businesses from numbers 1-10 kiln road, do you choose one of these or do you create one at number 11? Do you see what I mean - or am I thinking too hard here?!
  • I use a real street name and a fake building number (that's why i love Google street view ) when the numbers go to 50, i will use 51a or 52b or something like that, never a real number of course...
  • Hi there,

    One of our clients in America uses Pak-Mail for a street address. $19/month and they only keep it as long as they need to confirm their Google places listing.

    Might be an idea to try.

    All the best,

    Sasha,
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  • Hi All,

    Great thread...

    My business partner and I also sell leads in the US. We wrestled with the address thing as well - and decided to just avoid it.

    We miss out on the Google Places listing, but are ok with that and just focus on ranking our sites organically. We are able to do this just fine without an address.

    Also, we would agree that getting ranked for suburbs and multiple keywords is the way to go.
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    • There is a way but of course not going to share here but can be done, just a big process to it.
  • Ah tracing phone calls with like a 1-800 n umber then? Or something along those lines?

    That seems like a legit setup. When you first start off how do you do it? As in say you setup a dentist website but you do not have a dentist office yet as a client. Do you have that number just go wherever so you can track how many calls you are getting/leads and then use that number to sell to the dentist on the idea?

    Another couple questions...

    1. How much do you typically sell the lead for?
    2. Any advice on doing local keyword research? Or just using common sense like if they were a locksmith in Columbus Ohio, ranked for "Columbus Ohio locksmith"?
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    • What ever service magic sells leads for + $10 is a good model

      yeah just anything that people buy leads for and people cant just go to their business but rather just call.
    • 1 Depends on niche, i sell my leads from €10- to €50- per lead.. i have no dentists as client so maybe someone else can answer that for your

      2 First i look at the services the business provides/ problems it solves, then i look at all the suburbs and villages in a and there you have your keywords. for example

      Main keyword plumber Cincinnati, one of the services the plumber in Cincinnati provides is Sewage camera control and one of the problem it solves is a blocked drain

      Now i will look at the suburbs/villages in a 25km/15ml radius from Cincinnati ( will only do a view as example)

      Cincinnati Plumber
      Cincinnati Plumbers
      Cincinnati Emergency Cincinnati
      Cincinnati Cheap Plumber
      blocked drain Cincinnati
      Sewage CameraControl Cincinnati

      Bridgetown Plumber
      Bridgetown Plumbers
      Bridgetown Emergency Bridgetown
      Bridgetown Cheap Plumber
      blocked drain Bridgetown
      Sewage CameraControl Bridgetown

      Kenwood Plumber
      Kenwood Plumbers
      Kenwood Emergency Kenwood
      Kenwood Cheap Plumber
      blocked drain Kenwood
      Sewage CameraControl Kenwood

      Sharonville Plumber
      Sharonville Plumbers
      Sharonville Emergency Sharonvile
      Sharonville Cheap Plumber
      blocked drain Sharonville
      Sewage CameraControl Sharonville

      As you can see if you as more suburbs and services/ problems you will have a lot of keywords fast, don't matter if Google shows traffic or them or not, you will get traffic from these longtail local keywords
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  • I build small sites for the suburbs within wordpress with this plugin, the categories are the cities and i use the tags to connect one group of service keywords and suburbs/vilagges if that makes any sense.

    So this group of keywords would go into the category Bridgetown

    And this group would go into the category Keywood

    Then i make one set of content for all the keywords and just spin it to about 30% uniqueness and use that for all the internal mini sites. You don't have to be afraid for dup content as there is no such thing.

    When you do the connection right, people that land on your site would not have a clue, and no it doesn't have to look spammy at all. Having all those keywords doesn't mean you have to create content for each and every one of them. You can use them in tags, in your title and descriptions of your SEO plugins, you can use them for your images and videos... Use your imagination
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    • Which spinner or spin service do you use or recommend?
      Also, I do have a twilio account for an sms plugin I purchased some time ago. What is available for twilio as far as call forwarding and tracking? Is it expensive?
      `Thanks-
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  • How do you handle VERIFICATION if you ain't have a physical address yourself in that area?

    G.
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  • Callfire works great - fairly cheap - local numbers - great reports and whisper feature.

    @yellowgreenmedia - thanks for the PM - great help to me!
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  • This is definitely something I have been thinking about. If business owners lack the understanding of how having a online presence can really help their business, instead of trying to educate them, simply offer them leads.

    Though I would target high ticket items with a healthy margin like real estate brokers and insurance etc. As I am pretty confident I could charge them more for a qualified lead then the local plumber who has to only replace a couple of washers on a tap etc.
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    • Each there own i guess, i rather work with plumbers/carpenter/contractors/painters as i know that world inside out, and you are hugely mistaken if you think that these businesses have no "healthy margins", sure they are not selling a houses (but who is these days?), but a even a moderate contractor's job can run in the thousands of dollars/euro's in revenue.

      And they are more then happy to pay for my leads, and it is like Bawls sad, it is such a easy sell, they don't have to wait months for results, there are no fee's only the price of a lead... You can't make it easier for them.


      Dave
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  • I prefer to use a real building number and add a suite. I'm sure its not hard for google to see if an address is a fabrication so this way is better. I also have been able to phone verify g places listings this way if they have sat awhile and I have done enough citations before I attempt to claim and/or create a listing.
  • Come on now. Lets be nice. This is a great thread so lets not butcher it up. A lot of great information here.
  • My question is would it be easier to sell each lead or to have a set monthly price. $30 or $40 per lead or a flat monthly rate regardless of the number of leads?
    And for businesses such as plumbers/carpenter/contractors/painters what would a reasonable flat rate be?
    Thanks.
    -Jeff
  • I would like to get started in this area myself, and I'm wondering about the Service Magic part, where you said you sort of scope them out to see what Service Magic charges for a lead, then add $10. How do you do that? Is there a way to look at Service Magic to figure out a good niche to start out with as well?
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    • In case you were unaware, servicemagic has changed to homeadvidor.com
      But in any case if your wondering what they charge per lead, I found this PDF of how they work and what they charge for some of the leads.
      http://www.homeadvisor.com/rfs/docs/hs_salestools.pdf
      I hope this helps.
      -Jeff
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  • That PDF is a great resource, not only on price but also for your niche and keyword research
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  • Yes generating leads for these companies can get you a lot of money because I use to be a contractor myself. These leads can cost anywhere from $30-$60.
  • Question:

    How much do you charge per lead?

    Better question: How do you figure out what this price will be?

    Also: do you actually charge X amount PER LEAD, or do you charge X amount PER MONTH, or ???

    Thanks!
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    • This really depends on the niche and the cost to create the leads... you can us the MS PDF as guidance, i charge between €10- and €150- per lead (ext tax)...

      For charging the client i use two methods, for new clients: they can buy a package of leads that they have to pay upfront, when the client and i have established a trustful working relationship i will give them the option to pay once a month for the leads they have received.

      Some prefer to pay for leads upfront because they only can only handle an X amount of leads per month, these are most of the time the smaller companies...
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  • I have packages of 10, 25, 50 and 100 leads... the higher the amount of leads the cheaper the leads per lead gets, that is something that i do to sell the bigger packages
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    • Thanks for sharing the information Bawls and Dave. I have a site that's on the 1st page/ 1st position but isn't getting any calls. I will keep tweaking it until I get it right.
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  • Wow!, a lot of good information here. Thanks. I recently attended a webinar that promoted the Pay Per Call format. It sound much like your system in some respects. With the pay per call system, they actually transferred the calls from the owners website to the potential client's phone for 7 days, at not costs, and then after seven days, if the client didn't want to continue getting and buying the leads, the calls stopped. The system's developer says it makes a ton of money and has many people currently using it. It sounded interesting and cost about $500. I have so many other things I am pursuing at this time but might give it a shot if offered in the future, depending upon whether or not I call afford it then. Good luck!
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    • Well Star just like most paid programs, you probably don't need them. It just takes a bit of deductive reasoning / reverse engineering.

      Ill make money if X happens and need to do Y to make X happen, and so on.
  • The only thing I am not understanding is how to capture any leads without yet having a client to direct them to. The incoming calls would need to go somewhere...
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    • so send it to someone who can use it (just forward the #) then call them after a few good ones and ask them if they want to buy them.
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    • I sent them to a voicemail when i have no client for the leads, and show those voicemails as proof to my prospects.
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  • Bawls and Dave thanks for all your knowledge in this thread. Bawls I signed up for your Mastermind and Dave I am planning on signing up for your WSO. I do have a question for all those reading this thread.

    Is there a reputable company that you can outsource all of this to? I am looking for a company that will build the lead gen site and do the SEO for it as well. Through searches on here I have found members that will build the site and others that will rank it but I haven't found 1 that will do both. Can anyone recommend someone to do both of these?

    Thanks.

    John
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    • Johninmn, have you built and ranked any of these sites first to see the work involved? I ask that because it's much easier to do at least one of them so you see what it takes to do it.

      Are you actively advertising for such a person yet or just searching around? I'm sure they exist but you're right, I haven't seen the two skills together offering it as a service.
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    • It might be wiser to have 2 different people doing each job so they do not decide they can quit and do it all themselves


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    • I would not use a company to be honest, what i would do is outsource in pieces to individuals that you train yourself...

      Unfortunately i still haven't find a cheap VA that knows Dutch, but if i was doing sites in the UK/US i would have one outsourcer to build my sites (on freelance pay) i would have a VA that would maintain my blog/web 2.0 network and also submit my sites to business directories and one to write content (freelance pay)

      You will probably save some $$$ and you can train your people just like you want them...

      I only have two, cus i have to write and spin all my content myself









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  • How long would it take to rank one of these sites for a low competitive keyword?
  • Twilio is very cheap, i pay $1- per phone number €0,03- per minute to landline, and €0.10 per minute to mobile, and recording the call is €0,01 per minute i belief

    Not that expensive if you make sure that you forward to a landline
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    • Thanks for the reply, I'm starting a campaign for garage builders who are just starting out themselves, I took this to test the waters myself. I will probably be paid on commission on close and not on a per lead basis that's why I asked about the phone rates, to be sure that the campaign is profitable for my company after all expenses in running the campaigns for them.

      Is it more expensive to track calls if they're forwarded to a cellphone?

      And, how can I verify if whether or not the lead converted to sale for which I'll be entitled a commission for if I'm working on commission?

      Thanks again and regards,
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    • Great thread, guys. Thanks a lot.

      Just want to ask something about the above.

      I've checked out Twilio and it looks like, as you said, Dave, they charge per minute. So that means, when you forward the Twilio number to your client, whenever someone phones that Twilio number, you get charged for as long as they talk to each other, right? What happens if you get a client who doesn't mind having a nice, long conversation with everyone who calls him up? Doesn't that start to add up? Also, a lot of people will actually save that Twilio number because they think that's actually your client's number, so every time they call him, they'll just call that Twilio number.

      As far as I can see, there's no safety net with that, or am I misreading this? Someone could call up that number, and who knows, they might talk to the contractor for two, three hours. That probably won't happen too often, but you can imagine a scenario where it could. And even if there aren't too many three-hour calls, a chatty client who's local with everyone who calls him, might enjoy having a half-hour call, hour-long call with everyone. Someone finds the Twilio number: "Hi. John's Plumbing." "John, is that you? This is Frank from Frank's Pizza." "Frank, long time! How you doing?" "I'm good!" "You see the game last weekend?" "Blah blah blah blah" and you're getting charged for their whole hour-long conversation! And then every time Frank needs to contact John, he's going to call that Twilio number.

      Just want to get your thoughts on that, as whatever billing model you use (charge them for a package of leads, charge them per month, etc.), isn't the above going to eat into everything? Or am I misreading this?

      Thanks.
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  • Have any of your customers got back to you on the quality of leads? From what several of my customers tell me, the quality such leads is not that great. It is the same case with bought lists for email newsletters. Bought lists are much worse actually.
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    • I don't use email leads, they suck. I only sell phoneleads, the thing is when your doing lead generation for service based businesses is that the lead needs to be in contact with the business ASAP, and if you use email then your leads get cold fast.

      But when a lead calls the business directly the changes of converting will increase dramatically, that is why i always teach my clients to pick up the damn phone when it rings

      Sometimes these small contractors can't be bothered to pick up their phone during business hours, i always tell to have their girlfriend/wife/mother pick up the phone... Also they can't nag about bad leads, cus i told them to pick up the damn phone

      Sometimes you have to educate and use though love on your clients, there sometimes just like little children
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  • Great information guys!

    A couple of questions.

    1. For the phone leads, I presume that a customer might bookmark a site and call the same number after their initial contact with the company. So, how do you handle these potentially 'duplicate' leads?

    2. Can anyone give me an idea of how many sites you have and the ballpark number of leads that you sell in a month? Just trying to get an idea of the number of sites I might need to reach specific goals.

    thanks!
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    • You record your calls and you delete the double leads as you call them, tell your client that he/she needs to give the customer a direct phonenumber or cell number, so that they don't keep on calling the lead gen number

      I have sites that get one lead per month and i have sites that do 30 leads per month... so without knowing your niche, city keywords...
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  • Yep this is what I've been saying for a while now. Lead gen is ridiculously profitable.

    I have the luxury of my brother being a contractor, and being friends with dozens of contractors/business owners in my area.

    When I first got involved in lead gen, I was merely trying to generate leads for my brother. And I'll be honest, if you don't know a thing about local marketing, its a nightmare getting started.

    I didn't even have any idea how profitable it was untill I was generating calls. After about 6 months I was generating 8-12 calls a week. My brother would sell 3-4 jobs, and cut me about $500 per job. So I was making $1,500-$2,000 a week and he was making about double that for himself.

    But mind you, this started out with family, and on a commission basis. Not selling individual leads to strangers or doing any cold calling. So I had a lucky start in that respect.

    Its to the point where my method is refined down perfectly now. I am able to outsource so many aspects of my funnel, so efficiently, that I've reduced my workload to roughly 1/4 of what it use to be. Not only that, but I've also reduced many of my expenses down to dirt cheap. Although I still do the sites myself, it only cost me about $500 to get my funnels started. I typically invest that money over the first 3 months, after that point the sites become self sufficient and start generating revenue. Then I continually reinvest 20% of my profits to keep the funnels growing.

    Whats happening now is my brother is finding/connecting me with more contractors, I'm setting up more sites that I control 100%, and I'm branching out into niches I don't know a thing about. I do verify all my local listings and use the contractors address for that. But the numbers/tracking is all under my control.

    I'm not sure what my end game is as I'm only 3 sites into this right now. But I want to create more sites, and consider selling them off 12 months down the road. Then I may stop and invest all that money into the biz me and my brother run. My goal will be to hire more salesman, better management, and sit back and oversee everything with my brother. I already have a cousin who owns his own landscaping biz, works 2 days a week and pulls in a nice 6 figures a year. So I know its possible and I ultimately value my time more than money. I'll never stop working, I just need the time to do what I want in life (spend time with family/travel/workout/eat/sleep/play music) without going broke.

    -Red
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  • This sounds pretty interesting, anything thoughts on combining with a marketing platform so you're selling both leads AND a platform to push their marketing out as well whether its via SMS, Email, or Social Media.

    This way you can truly maximize your sale
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    • "TRUMPIA"- NEVER USE THIS COMPANY, HORRIBLE CUSTOMER SERVICE ON TOP OF MISREPRESENTATION.
  • That is where you have to educate your client, make sure that he gives the prospects his direct phone number...

    About the lengths of the calls from my experience the average call is about 7/10 minutes, just calculate those cost in your lead price if things get out of hand.
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  • Thanks, Dave.

    Riz, I'd hardly put questions that relate to business cost into the analysis paralysis bracket. As you can see, by asking that question I got workable information about the average call lengths Dave's been seeing and a good idea to chew on regarding educating clients about that Twilio number, something that hadn't been mentioned in this thread before. That "whopping" $1.80 could become $3.60 and then $7.20 and then $9 if the customer keeps calling up that Twilio number every time he needs to talk to the contractor. If the lead is $10, that's a cost to be aware of.

    My father was a contractor, and I can tell you, when a client is putting thousands of dollars into a job, the likelihood of such long conversations is very far from next to nothing. There were some clients who would call him every day with new questions, new worries, new ideas, last minute changes and the like as the job date approached! "Okay, that color we discussed... okay, I'm thinking of going with the red rather. Or maybe the... no, the red. The red's fine... I think. Do you think the red's fine? Let me ask my husband and I'll get back to you on that tomorrow. Okay, and those lights we decided on, are you sure those are the right intensity? I was thinking maybe we should..." My dad had the patience of a saint. Depending on the industry, if all of that went to the Twilio number, I'd be in the red. Thanks for your input though.
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    • Waterprism, my post was intended to be helpful and not condescending. If it appeared that way then please accept my apologies .

      Please don't let your concerns on call lengths to the lead gen number deter you from this model. From experience I can tell you that I have never experienced this problem.

      Your scenario is rare and if it does occur you can simply educate the client as Dave suggested. Also, if it is a niche where the job value is in the thousands the lead charge should be a lot higher than $10.

      Riz

  • Hi, Riz. No problem! No offense taken. I gleaned a lot from your post, but wanted to add that there can be cases where calls can go long, plus that factor of clients sometimes just saving the virtual number as they think it's the contractor's number. There can also be cases where the virtual number comes up in the SERPs and other places you advertise for your client and is called not by a potential lead, but a B2B salesman trying to sell his own service or the like to the business owner and maybe holding his ear for an hour. Some of those situations coming up have been mentioned in other places in this forum.

    But yeah, definitely won't deter me. I think this is a great business model. And thank you for adding the note about your experience; that's the kind of information I was looking for. Going to work with my dad as a kid and even working with him a bit when I was older, I always remembered those long calls from clients who were getting a bit antsy about a job and would keep calling up. You always get that one, you know the type... But educating a client about the virtual number is good stuff to keep in mind.
    • [1] reply
    • A client saving a contractors number is something that will happen. However it will be minimized by educating the client as has been mentioned by Dave earlier.

      B2B Sales calls - leads are mainly generated from our lead gen sites ranking in the SERPS. The sites are given the illusion of real businesses and this as you mentioned will result in other service providers calling that number. This can be overcome in 2 ways:

      (i) by utilizing a call whisper service. When your client receives the call, the call whisper will inform them that it is a call generated by you. Within the first 30 seconds your client will be able to establish that it is not a real lead and keep the conversation short as he does not want to be charged for that lead.

      (ii) make calls over a certain time frame a billable lead. If it is 1 minute your client will know not to stay on the phone to a sales rep for more than 1 minute.

      Riz
      • [ 3 ] Thanks
  • Thanks, Riz. Good stuff.
    • [ 1 ] Thanks
  • If you are doing this, and you do use an optin form (I agree with the guy who said not to and focus on getting their phone ringing), be sure to put on the optin form: please do not contact us about marketing, SEO, or any other form of advertising. I can't stand when internet marketing people use client contact forms to solicit them.
    • [1] reply
    • So if you have your fake website called 'Brothers Plumbing' and your sending the phone leads to 'Frank the Plumber', when Frank hears the whisper function is he answering as Franks or brothers? I'm sure there would be some customers that might say oh I thought I called brothers plumbing not franks.

      Thoughts?
      • [2] replies
  • This sounds like a really good idea, im going to give this a shot.
  • It seems to me that this model of lead generation is sort of the "low hanging fruit" that the big corporations and firms won't bother with, but they try, e.g. HomeAdvisor.
  • it is not low hanging fruit.. ReachLocal.com - huge - mostly PPC lead Gen, ServiceMagic, HomeAdvisor, etc..who knows Groupon might selling leads
  • The site looks professional and engaging. I have never tried to sell leads but I can imagine why it would be more attractive to businesses compared to a service that delivers a benefit that is not as direct (example: ranking for a keyword, fan page design).

    Thank you very much for sharing all of those details.
  • bawls,

    Your comments go directly to the point. Why bother setting up websites or other "to be managed services" when generating actual leads and selling them directly to the user is the answer. How can they say no to an offer of paying clients for paying you. Such a deal!

    Clear thinking coming from having done it successfully yourself.
    Very good post. Thank you,

    LLS
  • You mentioned backpage on your second post in this thread. You are actually getting leads from there?
  • Do you guys know for a fact if you can record the calls with Twilio? I emailed their support and they told me I couldn't record calls or maybe they just misunderstood me?
  • This thread is just awesome!

    I had a few questions to ask:

    How would you go about handling billing?

    Do you have them sign a contract?

    Would using other forms for getting traffic such as craigslist work?

    Remind me again are we paying per call or every time a sale is made?

    Thanks in advance!
    • [1] reply
    • While my business is traditional in the sense that we consult with businesses on their needs and then implement internet marketing services, I can give you some feedback on my experience with selling leads:

      Billing needs to be automated, whether an invoice is sent once a week or once a month. There are call tracking systems that automate the billing as well, and can even bill based on the length of calls.

      I like to get contracts for traditional monthly services, but for selling leads you just need a simple agreement. The client will continue paying you without a contract if you are sending quality leads.

      Craigslist works as discussed, but truthfully using paid methods of lead generation will really scale your efforts - Facebook ads, banner ads, pay-per-click, etc.

      You definitely want to get paid per call NOT when a sale is made. You cannot control how well the business owner sells in his marketplace or his pricing. So your job is to bring in quality leads and get paid for it. If your business is based on his sales, then that creates another issue, which is tracking sales.

      Hope this helped - this is a good thread and while the pay per lead method is not ideal for my business, I see many people have success with it.
      • [1] reply
  • If you type in "water heater repair" without the town local listings will still appear because of personalized search. How can we rank in those searches? The 7 Pack searches?
  • I've been selling lead generation also, just small niches in my suburbs and getting in front of the small service companies that don't know how to fanagle the internet. They're happy to have someone giving them business, more than happy really. There are a few niches I haven't gone after that I want to, high dollar things like general contractors for home remodeling. Each job might average 50k w/ a 10% referral fee.
    • [1] reply
    • Find companies in industries where they already buy leads. You don't have to spend much time explaining the concept. If you do pay-per-call, then they only pay for exclusive leads and it's pay for performance. They like that.

      Home services and contractors are really familiar with buying leads. As mentioned already, they are great to target.

      Not all contractors buy leads, but they know what they are. They won't hang up on you. One objection is that they are already too busy. That's rare.

      Some just say "We don't buy leads." Translation: they can't convert the leads into a job. It's best to avoid these anyway. They won't stay with you, and will complain about bad lead quality.

      Build a prospect list and fake call them as a customer just to see how they handle the call. You would be surprised how bad some of these companies are on the phone. Only deal with companies that know how to work incoming phone calls.

      Companies that are already doing PPC often understand the value of a call, and have set up systems and sales people to convert callers into customers.
  • Nice thanks for sharing.

    I am finding now that mobile marketing is easier than ever but I am based in Europe so that may be why.

    I am still getting great responses from my clients and I think a lot of it comes down to having a personal approach and referrals
  • Awesome post.

    Thanks especially to bawls and YellowGreenMedia for your insights.

    I got into AdWords about 5 years ago helping my brother-in-law get more leads (he's an electrician).

    One thing led to another and I'm now a freelance AdWords dude, specialising in helping local businesses.

    I hadn't really realised how I could scale this up, and how simple it actually is!
  • I'm somewhat familiar with the site rental model, which is a spin off on this. I was renting a few sites out for a fixed monthly to local dentists. I was seeing around 25% conversion rate (visitor to caller ratio) from organic traffic.

    For some dentists I was generating 10-15 calls and one of them I was up around 40. In hindsight, I charged way too low.

    Now I am comfortable with cold calling and I think selling leads would be super easy. The hard part would be getting the leads in. Anyway, I am considering trying to make it profitable through PPC alone (supplement with SEO but rely on PPC).

    I have a question, and I always had this question - even from before when I was doing this.

    What if the client doesn't answer the phone?

    With the plumbers I've been calling last week, it seems a lot of them don't answer their phone. Some do call back fairly quickly, but some don't. If I spend money on PPC and a lead calls but there is no answer - does a system like Twilio still register that a call was made?

    I'd be billing them even if they don't answer the phone. Because it costs money to drive that lead and if they can't answer the phone then in my opinion that falls on them, not me, to bear the cost (as I would have done my part of the job).

    Thoughts?
  • Do you want more money? NOOO! Lead gen services are the best way to get your foot in the door and then have plenty of opportunity to upsell them as well. For the simple fact... You are going to be getting them more money to spend on your services! Funny how that works, huh?
  • Hello bawls, I like your posts a lot. I had a few questions about lead gen: would it be best to make one website per client or do you engage multiple clients per one website? I know you said your phone would be forwarded to the client's with a whisper as well. Also, how do you handle billing, paypal? Thanks, bawls.

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    I have been hustling offline to online for around 12 years now, but like anyone who makes a real effort can probably tell it is getting increasingly more difficult to sell traditional online services to offline business, and probably will just keep going that direction. So I have taken to just selling leads to local services such as roofers,plumbers, ect.