Question: On going website updates request

by JohnnyBattles Posted: 13 years ago 5 replies

I am hoping that the experts could help me on this one. I am taking on a new client that wants me to do on going site updates such as image gallery, blog posting and dates of events added and removed. This is my first request for this type of work.

All content and images will be provided by the customer. The customer asked if I had a place where they could upload all of this information to me. I don't know what would work best. I did take a look at the Base Camp software but don't feel that I need something that elaborate and was looking for another cost effective alternative.

I was thinking of creating a 3-6 month maintenance contract, for example, provide different package options like option#1 4 blog posts, 10 images updates, and 5 event scheduling for a monthly fee of $300.. With a stipulation that updates need a minimum of 72 hour notice with a premium fee for last minute changes or updates. I would then offer other options if they required more frequent updating, etc..

What have you found works best for this these types of customers and how to get information and media to you?

#offline marketing #question #request #updates #website

jfbmarketing 13 years ago

I think you have a game plan already, keep it effective with the content and just provide him with exactly what he is looking for. So many programs there for you to use, l just go with the free stuff just Google it and you will be lead to all you need to use and become professional at it...all the best
Rendition 13 years ago

A retainer fee makes the most sense. How much depends on what they need, 3-12 hundred per month maybe.
kebertt 13 years ago

I recommend clearly outlining how many updates/hours of work per month the contract is limited to. There are a lot of clients who will take advantage of you and ask for "little" changes every day.

Or simply bill them by the hour.
- [1] reply
- DABK 13 years ago
  
  Yup. Because you're going to feel differently about your life if they ask you 2 do 22 updates a month when you thought there'd be 5.
n_touch 13 years ago

I do a retainer of 100 a month and that allows for 4 hours of updating each month. Most of the clients that I take on this way do not have a ton of updates, so there are some months that there is nothing, and there are other months they may need a little more attention. You just have to have a good understanding of what you will be needing to do to make sure that you are charging right. I would make sure that you do have something that gives you a time frame to complete the work. Allow one rush or instant issue each month and then a upcharge for the others.

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Question: On going website updates request

JohnnyBattles • 13 years ago • 5 replies

I am hoping that the experts could help me on this one. I am taking on a new client that wants me to do on going site updates such as image gallery, blog posting and dates of events added and removed. This is my first request for this type of work. All content and images will be provided by the customer. The customer asked if I had a place where they could upload all of this information to me. I don't know what would work best. I did take a look at the Base Camp software but don't feel that I need something that elaborate and was looking for another cost effective alternative.