Do you think Online Reputation Management is ethical?
I was pondering this the other day and would love your thoughts on this.
Online reputation management or "brand management" often involves masking or downplaying a companies negative feedback or negative brand image using a myriad of techniques or strategies.
However, if for example a company has been providing bad customer service or has an inferior or poor product or service that people are then rightfully complaining about, are you therefore doing something unethical by helping this business cover their bad rep and continue trading and potentially upsetting more customers....
How do those offering online reputation management justify what you are doing? or do you feel you dont need to? I know you are helping a business owner/company make more money, but if this is at the cost of them continuing to upset more customer then are you truly doing a good thing? or does that even matter?
I see the opposing argument being that every business will have some negative reviews, and by offering any sort of marketing services at all you are helping a business sell more, so is it really any different....
Would really be interested in hearing any warriors views on this.....
Deliver Bigger.
What if they're not stars? What if they are holes poked in the top of a container so we can breath?