Do you collect payment there and then OR do you go home draw up and invoice and send it to client?

15 replies
Hi,,

I Just had a quick question regarding how you guys get paid for work.

Say your client is a dentist and you are in his office and a deal has been struck for you designing a website for them. Do you attempt to collect payment there and then, or do you let the client know youll draw everything up into an invoice and send it to him within 12 hours so he can pay like that...

The only way I see that a client can pay there and then is if its cheque, or I suppose you could process paypal there and then if you are hooked up to the internet....


Look forward to your replies on this,

Kind regards.
#client #collect #draw #home #invoice #payment #send
  • Profile picture of the author mrbueno
    I would suggest you should never walk away from a deal without at least a partial payment. Get the money right then and there. Checks, credit cards, what ever. Create a generic agreement and carry it with you. If you have to make it a checkbox order form.

    I just did a show where we made $15k, but it should have been $18k. The problem? My team didn't get the guy to checkmark if he wanted a year of our $99/month plan or our $199/month plan. So the team member that made the mistake waited over the weekend to call the guy. Come Monday the guy had talked himself out of the sale. Personally I would have charged him for the $99/month plan and fixed the issue on Monday. He wanted one of them and signed a contract saying he did.

    Get the money while the wallet is open.
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    • Profile picture of the author kenmichaels
      Originally Posted by mrbueno View Post

      I would suggest you should never walk away from a deal without at least a partial payment. Get the money right then and there. Checks, credit cards, what ever. Create a generic agreement and carry it with you. If you have to make it a checkbox order form.

      I just did a show where we made $15k, but it should have been $18k. The problem? My team didn't get the guy to checkmark if he wanted a year of our $99/month plan or our $199/month plan. So the team member that made the mistake waited over the weekend to call the guy. Come Monday the guy had talked himself out of the sale. Personally I would have charged him for the $99/month plan and fixed the issue on Monday. He wanted one of them and signed a contract saying he did.

      Get the money while the wallet is open.
      In Florida, maybe even the entire USA.

      That is illegal. As in jail time illegal.

      Never ever charge anything other then exact amount agreed upon

      EVEN charging LESS is illegal.

      Check your laws. Little things like that can destroy your business.
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      • Profile picture of the author AndrewCavanagh
        I'm assuming you've already established the potential
        dollar value of the service you're offering.

        Yes get some kind of payment on the spot if that's
        at all possible.

        There are so many ways of doing this...a check as
        you mention, a credit card if you have a merchant
        account, you can also get an attachment for your
        mobile phone from paypal so you can take any kind
        of payment paypal can take using your mobile phone.


        There are also so many ways of asking for money.

        eg. "To get started I just need half of this fee. You
        can pay by check or credit card right now."

        Getting a prospect to pay you helps them to commit
        to working with you.

        And of course you get paid which is usually good.

        Kindest regards,
        Andrew Cavanagh
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      • Profile picture of the author mrbueno
        Originally Posted by kenmichaels View Post

        In Florida, maybe even the entire USA.

        That is illegal. As in jail time illegal.

        Never ever charge anything other then exact amount agreed upon

        EVEN charging LESS is illegal.

        Check your laws. Little things like that can destroy your business.
        Not an issue where we are. I am interested to see the law that says mischarging is illegal in Florida. That is interesting. Can you please share the statute that makes this a criminal offense? I'd like to add it to a blog post I am writing.
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      • Profile picture of the author battleweb
        Originally Posted by kenmichaels View Post

        In Florida, maybe even the entire USA.

        That is illegal. As in jail time illegal.

        Never ever charge anything other then exact amount agreed upon

        EVEN charging LESS is illegal.

        Check your laws. Little things like that can destroy your business.
        Do you have a reference to this?
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  • Profile picture of the author fandbworld
    For websites I always ask for half upfront, seems to work well.
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  • Profile picture of the author SoundsGood
    How do you guys handle the payment terms? Meaning, do you charge:

    A) 100% up front?
    B) 50% up front and 50% when finished?
    C) 100% when finished?
    D) Something else.

    Thanks!
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  • Profile picture of the author RockNRolla
    I always have a standing order form pre written out for SEO clients to finish off by filling out their info. If they prefer to be invoiced then that's fine. I've never used it myself, but in terms of a one off website payment, using one of these new mobile card readers that can plug in to a smart phone look pretty handy.
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  • Profile picture of the author Mwind076
    I just learned that if it's not "illegal" it's totally ok to charge a different amount than stated on the contract...according to people I will never do business with.

    Insightful. Hope people here are paying attention.
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  • Profile picture of the author digichik
    Square.com is a good payment processing option, if you want to accept credit cards. The readers are free if you get them directly from Square. If you buy it from one of the large office supply stores it's about $10, Square will rebate this to you when you register the reader.

    My personal favorite is payment by check. No charge backs, once it clears the bank.

    Always get payment right then and there, "Will you paying by check or credit card?".

    Also you can get generic invoice or receipts from the big office supply stores. You can also find generic templates for invoices and receipts online, just add your business name and other information to them. Always take them to your appointments.

    You'll be surprised, many people want to close the deal right away. Be prepared.
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  • Profile picture of the author TheCG
    I always get at least 50% up front before any work is done.

    Had a guy tell me last week that he had been "taken" by 2 other web site guys and wanted to do business with me but he would have to see the finished product before he wrote a check.

    "Errr....sorry charlie. That ain't happenin'."
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  • Profile picture of the author TonyD
    For websites I Take an initial 50% up front before any work commences and 50% on completion with an agreement that states final 50% must be paid within 7 days of completion to stop them dragging their heels. I offer 30 days after completion for any minor changes they need, so if they choose to pay final 50% on day 7 after completion they have a remaining 23 days for any changes they need. This works and stops new clients from delaying payment.
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