What is your offline competitive advantage?

29 replies
I am currently visiting a wealthy uncle in Colorado at the moment for the reason of learning some of his traits and habits that lead him to success. I was telling my uncle about the offline business I want to start which is offering mobile websites, online rep management and SEO. He asked me one question that I had a hard time answering it was so simple yet so important. It was why should I chose your SEO company over the multitude of others in my town. I was a bit staggered as I have been paying so much attention on learning SEO, coding etc that I couldn't answer a simple question that is so important to the fundamentals of a business. Positioning. All I could answer wad we do A/B case studies and make sure that we know what strategies google likes and doesn't.

So? What is your competitive advantage? What do you say to your clients when you're asked this question?
#advantage #competitive #offline
  • Profile picture of the author vndnbrgj
    Another term for this maybe USP.
    Do a search for USP and you will find more stuff about it.
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    • Profile picture of the author TheBigBee
      Originally Posted by vndnbrgj View Post

      Another term for this maybe USP.
      Do a search for USP and you will find more stuff about it.
      USPs and competitive advantage are not exactly mutually inclusive of one another. Your USP may be "lowest prices!" Your competitive advantage may lie in your ability to have the lowest possible customer acquisition costs.
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  • Profile picture of the author mariocimmino
    Reguarding USP that is exactly my question how can you be a different SEO than your competitors. I mean all I have thought of is "we don't just say were going to get results we deliver them"
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    • Profile picture of the author TheBigBee
      Originally Posted by mariocimmino View Post

      Reguarding USP that is exactly my question how can you be a different SEO than your competitors. I mean all I have thought of is "we don't just say were going to get results we deliver them"
      Try to be as diff as possible... What about not actually providing the service? What about just advising / teaching / training a staffer through LiveNinja and creating supplemental reference videos?

      Then you can say; "Google is punishing businesses who pay companies for a higher ranking. The last update has hit a lot of businesses hard.

      We get you to the top of Google, the safe way "

      See where I'm headed?
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      • Profile picture of the author mariocimmino
        Gotcha; I will have to come up with some sort of offer where I am giving them value first and then sneak in the sale.
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        • Profile picture of the author TheBigBee
          Originally Posted by mariocimmino View Post

          Gotcha; I will have to come up with some sort of offer where I am giving them value first and then sneak in the sale.
          Nothing I said remotely resembles your "sneak" method. I'm saying be completely different and tell people why you're different - people actually like difference. Forget being "sneaky."

          No salesman has ever "snuck" into my wallet while having been able to walk away in the process.
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          • Profile picture of the author Roxyj
            Originally Posted by TheBigBee View Post

            No salesman has ever "snuck" into my wallet while having been able to walk away in the process.
            Love this quote!
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  • Profile picture of the author Jason Kanigan
    Positioning.

    Work on being "The Only".

    My clients cannot get my content anywhere else. I thought my stuff would be similar to Ari Galper's since we both teach consultative selling, but when I picked up a client who had Ari's training all my content was new to him. And most of all, they can't get me anywhere else.

    Most people try to appeal to everyone, in every field. Bad idea. Niche down. Then niche down some more. I struggle with this as well. But there are certain fields where the prospects "get" what I can do for them more quickly, so I spent most of my time there.

    Now as to what will appeal the most to your niche?

    That's up to them. Ask them. Develop your positioning around what they tell you.

    What matters to you may be irrelevant to your prospects. Me telling you "I'm the only sales trainer with an operations management background, so I can break it down step by step exactly what to do" may have no impact on you whatsoever. But you may be very interested in my power generation and control equipment background. I don't know which will work. Unless I ask you.

    Several years of marketing in my college education have been proven pretty much useless after 17 years in the real world. The market doesn't act how you think it will. It always surprises you.
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  • Profile picture of the author mariocimmino
    Hmm thank you for everyone's input my original question still remains the same what could that "only" trait be?
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    • Originally Posted by mariocimmino View Post

      Hmm thank you for everyone's input my original question still remains the same what could that "only" trait be?
      How about this?: "Mario Cimmino, the Guitar-Strumming SEO!"

      No?

      OK, that was a bad one.

      People prefer to buy stuff they feel was made just for them. Golfers pay big $ for custom-fitted clubs when most would do fine with regular clubs off the rack.

      Jason had it right. You can design a USP around what your customers really want. Possible USPs would relate to industry, size of business, level of service, price, unique services, region, etc.

      Check this out:

      How Unique Can an SEO Firm Really Be?


      The main fear businesses have in creating a USP is they think they will lose business. (We need EVERYBODY!!!!!!! Sob, sob, sob, crying, sob, wheezing and snorting.) Without a USP you risk getting no one.

      On the other hand, WITH a USP you'll get customers you might not have because they can readily understand what you are about, and they figure that's close enough.

      For example, when Marc McCormack started IMG, he represented golfers like Arnold Palmer, Jack Nicklaus and Gary Player.

      When tennis players started looking for representation, there were no tennis reps. But they could see McCormack making his golf clients rich. (The tennis guys said, "Hey, look, Arnie is getting rich and he SMOKES while he plays! Wow! Think of what we could do!")

      Hey, close enough. He knows about golf and tennis can't be that different, right? He subsequently signed the top tennis players of the era.

      Similarly, if your USP is "The Plumber's SEO," you'll get clients from other trades. Without the brand, though, you won't have the natural attaction.

      All that said, pick something and go with it. You can always change it. And you can also have multiple USPs for different markets.

      - Joe USP

      P.S. To get another view, there are some marketing pros that say having a USP for professional services is overrated and not necessary. Read "Professional Services Marketing" to get the reasoning behind that.

      Professional Services Marketing: How the Best...Professional Services Marketing: How the Best...
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    • Profile picture of the author TheBigBee
      Originally Posted by mariocimmino View Post

      Hmm thank you for everyone's input my original question still remains the same what could that "only" trait be?
      I just gave you an entire angle and plan.... Or at least a starting point. Perhaps you may consider becoming an apprentice somewhere? That way you can learn / understand marketing and most importantly whether or not you have that thing inside you your uncle does.

      Everyone is not meant to get / be rich.
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  • Profile picture of the author AndrewCavanagh
    When you're with a prospect you can answer the question
    with a question: "what's important to you in your business?"

    The more you understand that the better you can answer the
    question.


    One overriding principle of mine is that I help my clients make
    actual sales and profits and I stick with them until they do.

    But as has already been mentioned really getting to know what's
    important to a particular prospect and framing your answer around
    that is going to make you stand out from the crowd.

    Kindest regards,
    Andrew Cavanagh
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  • Profile picture of the author Kurt@viewswin
    I would want to hear that you will make me more money than you charge me within x days or I get a refund of the difference. You should be able to demonstrate this by running analytics on my site before and after your work! Is that unique? I'm not sure because I don't sell seo services?

    The other maybe more important thing is to get experience, travel, study and work with all types of people and form your own worldview which you can apply to your business. Good luck buddy !!!
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    • Profile picture of the author ukcarl
      I would say my USP and competitive advantage when it comes to selling PPC is that I have and still am successful affiliate and have been for over 3 years and I can prove it.

      The reason this is an advantage is I have years of experience risking my own money, working on much smaller margins and still making good money, this means I have a real life experience of returning a positive ROI on advertising spend.

      This alone got me my first and only (thank god) high paying JOB with a big agency, despite having no degree/college education, I also beat roughly 10 other experienced people in the interview process, because I could show them active, profitable campaigns I was currently running, this resulted in me being the only person in the whole company (90+ employees) with no college degree.

      The point is degrees and fancy qualifications don't mean f**k all, people want results and if you can prove you can deliver getting clients is easy.

      When I go to see potential new clients now, I always mention this and explain it in this way:

      I have a huge amount of experience creating and growing profitable campaigns, the way me and my competition are different is most other consultants and agencies have no real life experience running personal profitable campaigns, what this means is their approach is usually something like:

      Start with a large budget > Build an unprofitable campaign > Get data > Cut the fat and remove all the unprofitable aspects (basically throw a load of shit at the wall and see what sticks)

      My process goes a little more like this:

      Start a focused campaign > Be profitable early on > Use data to scale and grow the campaign (basically I aim to profitable from as early on as profitable)

      This is much more appealing in my experience to potential clients.

      My other USP is I specialize, I only promote PPC.

      Now if a client wants SEO or a new site I am happy to do it but all my marketing and focus is geared towards PPC.

      The best way to find your own USP is look at what you offer extra and you can also look at what competitors are not offering and highlight this as something you do and they don't.
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  • Profile picture of the author Kurt@viewswin
    I would ask if you are so successful at running your own profitable campaigns then why do you need to work for me? Not trying to annoy you but that's what I would ask. Also I would choose a guy with a college qual and results over a guy with results alone, so a college degree is not worth nothing. Sure you don't need it, but it helps, and you will have a tough time getting to be CEO without it!
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    • Profile picture of the author ukcarl
      Originally Posted by Kurt@viewswin View Post

      I would ask if you are so successful at running your own profitable campaigns then why do you need to work for me? Not trying to annoy you but that's what I would ask. Also I would choose a guy with a college qual and results over a guy with results alone, so a college degree is not worth nothing. Sure you don't need it, but it helps, and you will have a tough time getting to be CEO without it!
      I still run profitable affiliate campaigns, but at the end of the day affiliate marketing is just pushing traffic anonymously to other businesses, I never really saw it as a business that I could sell in the future its just a good skill and good for extra cash flow.

      The fact is affiliate marketing is tough you have tighter margins, offers get pulled and offers burn out due to competition from other affiliates, its a totally different ball game (much harder)

      In terms of a degree, In my experience you don't need one, I have plenty of high ticket clients spending low to mid 5 figures a month on Adwords and they pay me every month for managing these campaigns.

      Degrees help to get jobs, I don't want a job! some of the richest people in the world where college dropouts, Bill Gates is currently the richest man in the world and dropped out of Harvard.

      Also considering I own my own company, I can call myself whatever I want
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      • Profile picture of the author Jason Kanigan
        Originally Posted by ukcarl View Post

        I still run profitable affiliate campaigns, but at the end of the day affiliate marketing is just pushing traffic anonymously to other businesses, I never really saw it as a business that I could sell in the future its just a good skill and good for extra cash flow.

        The fact is affiliate marketing is tough you have tighter margins, offers get pulled and offers burn out due to competition from other affiliates, its a totally different ball game (much harder)

        In terms of a degree, In my experience you don't need one, I have plenty of high ticket clients spending low to mid 5 figures a month on Adwords and they pay me every month for managing these campaigns.

        Degrees help to get jobs, I don't want a job! some of the richest people in the world where college dropouts, Bill Gates is currently the richest man in the world and dropped out of Harvard.

        Also considering I own my own company, I can call myself whatever I want
        You might want to read Outliers by Malcom Gladwell...your POV about Bill Gates will change. He didn't get where he is because he's a college dropout.
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        • Profile picture of the author DaniMc
          Originally Posted by Jason Kanigan View Post

          You might want to read Outliers by Malcom Gladwell...your POV about Bill Gates will change. He didn't get where he is because he's a college dropout.
          He didn't get where he is BECAUSE he is a college dropout, but he also didn't need to complete college to get where he is.

          Most successful entrepreneurs DO have a college degree. But - it remains to be proven that the degree helped them become successful. Rather, it may just be an indication of a personality type that pushes ahead to achievement. College degrees are widely believed to be the best way to success, so these personality types might just be drawn to it.

          A college degree is not necessary or helpful when starting a company from scratch. Drive, thirst for knowledge, and most importantly, the ability to meet the right people and surround yourself with achievers will take anyone much farther than a college degree.

          Almost anyone can do this. It is not hard to get into the right social circles and make things happen.
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          • Profile picture of the author Jason Kanigan
            Originally Posted by Dan McCoy View Post

            He didn't get where he is BECAUSE he is a college dropout, but he also didn't need to complete college to get where he is.

            Most successful entrepreneurs DO have a college degree. But - it remains to be proven that the degree helped them become successful. Rather, it may just be an indication of a personality type that pushes ahead to achievement. College degrees are widely believed to be the best way to success, so these personality types might just be drawn to it.

            A college degree is not necessary or helpful when starting a company from scratch. Drive, thirst for knowledge, and most importantly, the ability to meet the right people and surround yourself with achievers will take anyone much farther than a college degree.

            Almost anyone can do this. It is not hard to get into the right social circles and make things happen.
            I believe a college degree shows commitment (to a 4 year program) and the ability to learn.

            Gates showed that commitment another way...the 10,000 hours of programming experience he got through a series of fortuitous events as a teenager.

            The degree is NOT a necessary component of success. In fact, I'd say I've learned more useful things outside of college than in it--but the pieces of paper on my wall have opened doors for me that otherwise would be closed.
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          • Originally Posted by Dan McCoy View Post


            A college degree is not necessary or helpful when starting a company from scratch. Drive, thirst for knowledge, and most importantly, the ability to meet the right people and surround yourself with achievers will take anyone much farther than a college degree.
            True. In some situations, it could be argued that getting into a college was the first step to meeting the right people and other achievers. Stanford is intertwined with Silicon Valley. Harvard is similar in other fields.

            Even for us mere mortals, meeting people in your industry can be facilitated through college internships, etc. But I agree: You don't need college to be super successful and meet powerful people in your field.
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  • Profile picture of the author onthebox
    Hey Mario

    When it all comes down to it, take away all the business models and biz dev strategies, and what really counts is YOU! If you can relate to people and they can relate to you as a person, you have something unique to offer - you become your own USP.

    Marketing, as we all know, is all about building relationships - do that well with the local business community, and you immediately have a competitive edge.
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    Steve Flashman works on and offline as a Marketing Consultant with a unique edge! He is a published author & recording artist, broadcaster & communications expert and he runs a charity working in the developing world. He also bought a Double Decker Bus on Ebay, runs a number of Community Choirs and leads a church and community project. http://www.businessexpresscoaching.com

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  • Profile picture of the author Kurt@viewswin
    Sure a degree is not essential, however it is not worth nothing. Kudos to you if you make the big time with OR without it! The young fella going to learn from his uncle shouldn't think a degree is worth nothing! He is probably already looking for any excuse to avoid committing to college, even a post in a thread could be that tipping point.
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  • Profile picture of the author mariocimmino
    WoW! Thank you for all the input ladies and gents. It is funny College was mentioned throughout the thread. I am 20 and this has been a crossroad for me for a while now. I feel as though everything I want to learn I can do on my own, but then again colleges a lot more than just the content of the education. I am not sure which route I will take at that crossroad yet. For USP I am having luck out here with hotels, they own a few and have referred me to many others. The SEOs who were doing their work was terrible.
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    • Profile picture of the author mrjosco
      Originally Posted by mariocimmino View Post

      then again colleges a lot more than just the content of the education.
      Correct. It offers debt. Loads and loads of debt.

      There was a time when a college degree was reasonably priced and let you stick out in a crowd of applicants. That time is long past.

      Now you get to go to school and walk away with a mortgage payment - long before you even get a job. Interestingly enough, the most useful part of the college experience has nothing to do with what they call an 'education'. I know more college graduates who can't fine their way out of a blanket thrown on top of them.

      The TRUE value comes from the relational experiences. The late nights, the homesickness, the new experiences and the different cultures.

      I went to a four year college that wanted to be upgraded to Tier 1 status. How did they do this? Well, they took the professors out of the class room and stuck them on research. Then they hired college kids to be TA's and run the class. Finally, they build a state of the art football stadium.

      The way they got to be considered a top school was to give LESS value in terms of education and more value in terms of experience. Of course, this meant giant tuition increases, but who is keeping track?

      You can tell how I REALLY feel about the fraud we call college (at least in the USA) and IMO the ONLY reasons to go to college have nothing to do with education. The sole exception is if you want to get a laser specific degree for a special profession (Doctor, Lawyer, Occupational Therapist, Etc)

      Otherwise, save your money.

      Not to mention - how the hell is a 20 year old supposed to know what he wants to do for the REST of his life? And if you don't know that, why drop 100 grand on an education? Figure out what you want to do - if it requires a degree, then take the hit and overpay for a piece of paper in a nice frame (which, they charge extra for - btw)

      <end rant>
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  • Profile picture of the author Kurt@viewswin
    College teaches you how to learn, and how the system works. Sure you can write blogs and articles for ezine, but try writing for a reputable journal or text book, they will smell you a mile away. Or try getting a promotion, want to be CEO? Want to get funds or ho into partnership with someone? its hard to get trust or claim to be an expert without a qualification. You have to go to college. At your age, seriously go to college and do IM on the side.
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  • Profile picture of the author adelaclark
    Offline marketing is making a comeback, and it’s coming back hard. With Google and Yahoo constantly updating their ranking algorithms, it only makes sense that more and more online businesses are growing wary of being too dependent on search engines for generating leads.
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  • Profile picture of the author 711gemstone
    What I give my clients is 110 % full service no matter what they request
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  • Profile picture of the author ashish3
    Reguarding USP that is exactly my question how can you be a different SEO than your competitors.
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  • Profile picture of the author Kurt@viewswin
    So you are saying that a 20 year old is better off not going to college? Wow!!! I'm done with this thread, good luck buddy!
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