o Prospecting for clients with bad reviews scraping them for ammo
o System for collecting and distributing ongoing reviews to local business directories and Google+ Local and social media platforms.
(I've seen the review portal mini-sites, but don't believe they contribute to channeling reviews to citation sources which ultimately help with Google+ Local rankings and which can rank on page 1 on their own)
o Have a star threshold which decides where to direct poor reviews so a manager or owner can address the issue/dissatisfied client and potentially convert a bad review into a positive one.
o Monitor the client's reputation and brand mentions online
o Have a widget feature for easily transporting reviews to all the client's online properties (regular site, mobile site and Facebook page)
o Have some sort of coupon/incentive integration to encourage people to submit reviews
Some of the systems I've looked at include
o Reputation Rebel
o Reputation Kahuna
o Revew Sentry
o Various plugins over the past year
o SmashItSocial Facebook app leveraging contests to secure reviews
I understand these tools handle some subset of the above features, but not all of them.
Are there any popular, reliable software systems I missed and should be aware of?
What is your favorite tool or combination of tools and why?