Got an appointment scheduled to learn more only because I was really interested in learning more about the service. I nearly hung up on her for being rude. Hell I had to get kind of rude back to get what I wanted.
So ask yourself are you making the call pleasant for the guy on the other end? Or are you selling a few dispute the fact they dislike you and think you are rude. Remember people can hear you smiling. And you are here to help the prospect. If you get mad & hostile when things go off script you will have a huge problem.
Also please please please, I can't stress this enough..... learn about "learning styles". If you get a visual doer like me on the phone and I ask to see something be ready to show me something.
I literally had to explain to her why I wanted the email. Which I never did get. That I was a visual learner and that while she was talking to me my attention was focused on my screen. Once I said that she finally directed me to another dealership so she could show me what it is they were selling.
I didn't have a clue what it was by listening. I simply don't absorb much info by listening alone (phones are bad for me, and I prefer texting for this reason).
What are the four learning styles?
- Auditory: Listening
- Visual: Seeing
- Tactile: Touching
- Kinesthetic: Doing & Moving (This is why I don't like drugging ADHD)
Everyone is a mix of all of them. But my auditory is very low while my Kinesthetic is high. So for me you want an interactive presentation to keep me involved.
I meant this just as a rant but it was a good opportunity to teach a quick lesson on learning styles. If you would like to hear more tell me and when I have time I will make a longer post on them.