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2 really QUICK cold calling questions

by TomBuck
11 replies
Alright so Im going through my list, calling is fine, still pretty nervous but will update everything on here at the end of the week. 2 quick questions.

1.) Should I call mobile number? Do I just have the same script?

2.) If there is not much interest on the phone and they ask for an email how much should I put in that email? A whole speech with a call me back if your interested or just a little hook?

Thanks
Tom.
#calling #cold #questions #quick
  • Profile picture of the author TomBuck
    Also one more really quick question, should I be leaving messages?
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    • Profile picture of the author jimbo13
      Like all questions you are now open to lots of conflicting advice.

      See your other threads for that.

      Jason and Pantera and Melissa and others have different opinions of things but none of them are exclusively right or wrong. Different systems that work for them, that's all.

      BT does things differently from YP. Both make tens of thousands of sales a year in the same arena. Both are right yet both are different.

      So here is my advice to you.

      1. If you have a list just stick to the landlines. Why? Because they are in the offices if answered rather than heading towards Brighton or Bournemouth beach. Offices equals overheads equals budget to some degree. So exhaust those first.

      2. Say you'll send an e-mail and then just dial the next number. Don't bother with the e-mail. Why? Because they are not waiting for it anyway. No one will phone you back to say they have not received it.

      3. No don't leave a message. Just move on. Listening to the answerphone message, the beep and leaving one takes 1 min. 30 to 60 a day is a waste of your time to start with. You can dial a load more numbers in that time. You want connections.

      Once you have finished you can call all the a/phone and e-mail requests back the following week.

      Then move to the mobile list.

      I can't imagine you would ever exhaust the landlines though.

      It's only you after all.

      Dan
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  • Profile picture of the author Lokahi
    Why not approach your clients first via email and then look for response rather than by phone first and offer email second? That way you can prune down your list to a more reasonable receptive size, unless your leads are coming from direct interest queries already.
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  • Profile picture of the author Mwind076
    No, do not leave messages.

    They usually won't ask for an email unless they want to get off the phone. I suggest you gauge interest and offer to send one if someone seems interested but aloof...get email address, set up a time to check back with them. Send the emails at the end of the day, not immediately.

    Email should have your phone pitch again, brief, with a little extra something they didnt hear...not prices. Call them back in a few days.

    Don't call cell phones unless you have a list where that is the registered number for the business. Or unless someone at the main number gives you the cell number. Most times that a cell is listed as the number you are dealing with a VERY small business and unless you are targeting 1-4 person companies, I wouldn't call. Be prepared for them to be unreceptive.

    That's my opinion.
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    • Profile picture of the author kemdev
      Originally Posted by Mwind076 View Post


      Don't call cell phones unless you have a list where that is the registered number for the business. Or unless someone at the main number gives you the cell number. Most times that a cell is listed as the number you are dealing with a VERY small business and unless you are targeting 1-4 person companies, I wouldn't call. Be prepared for them to be unreceptive.

      That's my opinion.
      If you're selling website design especially, these small-time contractors can be very receptive, with the right hook. And don't think these people don't have money. Granted, some of them really don't... but I've made my fair share of sales from these 'small time' businesses. And most times, they pay cash.
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      • Profile picture of the author Mwind076
        Originally Posted by kemdev View Post

        If you're selling website design especially, these small-time contractors can be very receptive, with the right hook. And don't think these people don't have money. Granted, some of them really don't... but I've made my fair share of sales from these 'small time' businesses. And most times, they pay cash.
        I did say unless that is your target. There is a different pitch needed for a small business than a larger one.
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  • Profile picture of the author Mwind076
    Oh, and make a stock email to send out for those you speak with. It will save time so you aren't typing 30 each night.
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  • Profile picture of the author bsummers
    Stick with landlines, calling mobile phones is not a good move, unless if they give you permission to. Don;t leave a message if you have not spoken to them yet, it will only give you a disadvantage since they would already know you you are.

    If they ask for emails, send them a general message of what you offer and how you can help them. At this point a detailed message is useless since they are not yet really interested.
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  • Profile picture of the author TheBigBee
    Originally Posted by TomBuck View Post

    Alright so Im going through my list, calling is fine, still pretty nervous but will update everything on here at the end of the week. 2 quick questions.

    1.) Should I call mobile number? Do I just have the same script?

    2.) If there is not much interest on the phone and they ask for an email how much should I put in that email? A whole speech with a call me back if your interested or just a little hook?

    Thanks
    Tom.
    Send them something highly useful and PROFITABLE. GREAT AND ACTIONABLE INFO!

    Follow up with them to start the conversation about that info - not about a sale.

    The least you can sound like you're selling stuff - the better and more productive the conversation will be. N
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  • Profile picture of the author Katee
    2.) If there is not much interest on the phone and they ask for an email how much should I put in that email? A whole speech with a call me back if your interested or just a little hook?
    I got a better a response, if I sent a "customized" form letter through the mail, & then emailed them with something similar 3 days later (that usually meant that they just read the letter & now here is an email). I want them to be thinking about me. If you follow up with another call, (on day four) they seem to be more receptive. BTW, I only send them hooks not the whole package.
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  • Profile picture of the author Aaron Doud
    Mobile Phones: If it was listed as a business contact you can call this. if not it could be illegal. Even if they use their phone for business unless it is posted as a business line I would avoid it unless they asked you to call it.

    Otherwise the only consideration is would this be the correct number to call. For many professions like contractor their only number might be a cell phone. But if calling the office makes more sense call it.

    But in the end don't spend time thinking about this. Just call.

    Emails: You should always give people what they want. The question you need to remember is an email what they truly want.

    Remember their are 4 learning styles. I spoke about this in a personal experience before. IMO there are two reasons they ask for an email. The first is they just want you off the phone and can't say no. The second is they are truly interested but auditory learning is a weak point. This is true for me.

    So your goal is to find out if they are the second kind (people like I was) and get them visual aids. Try to keep them on the phone and even consider screen sharing. For the first kind just send a form email you have to do as they asked and move on.

    I have had cold callers who won't give me visuals and in fact will get hostile to me. The fact I am talking to you should tell you I am interested. So help me understand what you are selling with visual aids.
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