Need basic Facebook help for offline client
I don't think there is a big value in using facebook for customer acquisition for them as they are in the moving and storage business--usually a one time use--unlike a restaurant where folks eat out often. People tend to post something when a lamp gets broken and they are all pissed off--and more often than not--people will post negative comments, much more frequently than the positive comments.
Any suggestions... Change settings (I don't know what settings as I don't use FB--I have an account but it's not active---so I really don't know any of the settings)? Delete account...start a new account that no one can post too? I don't even know what they call it now...a Fan page or business page, etc. Please no comments about how the customer can use FB to answer and respond to issues--they do that personally...I simply need to know about how to get rid of the comments!
Thanks
Joe
Thanks!!!
Ben
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